Holiday Inn Bloomington W Msp Airport Area

Verified Hotel Guest

Positive: The hotel was at a convenient location to the MOA, restaurants and airport Negative: My hotel room smelled damp and moist. I ran the AC but that did not help. It was not humid outside either. I requested to be moved to another room however they only had a handicapped room available. They placed an oxidizer machine in my room which helped

S Odiakaose

Upon check in, staff on duty was not visible and/or present and when she did arrive at the front desk; there were no greetings and/acknowledgments extended to myself and/or my husband. I had to wait for her to come from the back to attain service. Throughout my stay at this hotel; there were never any staff present at the front desk. I always had to wait several minutes for them to come from the back and reappear to assist their guests… Staff is/was cold, unfriendly and shared no concern, important or needed information with me and /or my husband. A male staff told us to read the rules written on the elevator walls. (Verbatim: We should have read the rules written on the elevator walls.) 😲 I did not and still do not know how to respond to this statement or command.) Our room was not cleaned, even after personally requesting the service due to a spill on the sheets. Staff said workers do/did not speak English and therefore, do not understand and only nod their heads. 😲 (I received so many non caring excuses, attitudes and behaviors from the staff.) We had no bathroom tissue to use from day one. (We we’re completely out.) The front desk gave us a card to request daily housekeeping service on the date of our checkout/departure with another guest room number/ private information written on the card: Room 509. (My stay in/was in a completely separate room.) I spoke with a male staff at the front desk about the significant substandard to non(zero), quality of care and safety concerns due to my receiving another customers private room /information, and he immediately became hostile in demeanor, voice tone and attitude and began to tell me to be quiet because he was going to talk and tell me how the hotel runs. I immediately became fearful of this staff worker due to his excessive and Increasing amount of aggression/warlike verbal uncontrollable outbursts towards myself due to my sharing the present experiences during my stay in which I paid the amount of money requested by IHG, in exchange and agreement for a pleasant, clean, friendly and safe environment and staff; and none of these agreements were met and/or happened for myself and/or my husband. Lastly, a staff member told my husband and myself that we could both retrieve two free snacks each upon check in. We retrieved one free snack during the morning and returned the evening and retrieved the second snack and we were charged on our credit card in the middle of the night, (fraudulent, immoral, dishonest, and overall dishonest) service for the snacks. I am a 21 year total disabled Amy Veteran and I use IHG to stay when I to travel for medical appointments and/or VA related concerns and this is the most unethical, disrespectful, selfish, zero integrity, zero honor, zero dignity, zero excellence and zero commitment to their guest. Upon advocacy for myself; I am/was treated with confrontational, unfriendly, unwelcoming, malevolent, negative, uncomfortable and frightening, oppositional and I’ll-tempered staff interactions and services. I would never recommend anyone to stay nor give your business to this IHG. I never say never; but today I am asking anyone who has/is considering spending your hard earned money at this IHG… Please don’t do it… Take a few extra minutes of your precious time and look a little longer and choose another company who desires and enjoys the people in whom they have agreed/pledged to service in exchange and/or agreement/return for an agreed amount of money..Our hard earned and worked for money. My fellow brothers and sisters in arms, please do not solicit and/or support, physically stop by or look in the direction this sad, unappreciative and disappointing hotel… and staff… Thank you… I

sam chernock

When we arrived the room we were given had been heavily smoked in. There was a plastic bag tied around the smoke detector, room just reeked of smoke. I went to call the front desk to inform them and the phone didn't work. Came back down to the front desk and was greeted with attitude after I told them what we had found. The housekeeping was very unprofessional and copped attitude anytime we asked for anything. There were kids knocking on the doors all hours of the night. I had filled out the personal email survey thinking they would reach out to me and try to retain me as a customer, was told after I sent in my email that they would use my experience for future training. What a joke! Will not be back and have lost my faith in this hotel making things right.

Brian

Positive: The staff was amazing, helpful and accommodating. They really went out of their way to make us feel at home and that they appreciated us being there. Oopposite of our previous nights stay at a different hotel. Everything was clean, pool and spa were open Negative: Nothing really bad to say.