Staybridge Suites Omaha West

Mich603

The beds are super comfortable. the staff is super nice. the hotel was very clean. the breakfast was awesome. Better than any hotels breakfast I've ever had. Highly recommend this hotel.

Olivia Vanvactor

DO NOT STAY HERE! Very rude and extremely unprofessional staff with obvious lack of training & hotel itself has cleanliness issues: - We booked with a group of people. I called the hotel to ensure they had room for our group, they confirmed they had more than enough available rooms. I booked a room for our family and then went back to our group and everyone else followed suit. The day of our stay, I called to see if we could check in early. The woman at the front desk said that she found our reservation, the hotel was fully booked and the cleaning staff was doing everything they could to get the rooms ready, but they wouldn't be able to do an early check in at the time of my call. She told me that I should call back at 1pm and that she would put us in the first available room. At around 1pm a member of our group received a call that their room was being cancelled, however they resolved the issue. When I went to check into the hotel I was told that our room had been cancelled due to overbooking. I asked why our room? I knew that I had booked prior to the 6 other people in our group and there were 9 rooms available when I called and booked? The front desk clerk was EXTREMELY rude. But, the manager Buffy was even worse. I asked her "why our room"? She couldn't answer, said the girl that was there before her didn't even leave any notes. I continued to explain the situation and why it didn't make sense that our room was cancelled and that we were there with a group. Buffy said with a lot of attitude as she was walking away "we don't have room for you here". We didn't receive a phone call or even an E-mail letting us know our room was cancelled, nor did we receive an apology. We did receive a lot of attitude and I wasn't the only one. Upon reading other reviews it appears this is not the first time this has happened. Have fun finding another hotel when this one overbooks itself and doesn't even have the courtesy to notify you. - All of the rest of the members of our group did stay there and said that we were lucky we stayed somewhere else. I was told that the rooms looked like they weren't clean. One member of group said that it looked like there was a bloody palm print with blood dripping down the wall in their room.

Shell

We have loved this hotel and stayed many times. However, this time was disappointing. Upon arrival we did not get the room we booked or needed for our family which was booked many months in advance. We stay at this hotel because it meets our family sleeping needs. We were given another room and had to separate which was not fun with small children. Minimal was done to make sure our families needs were met. The breakfast area was not maintained; dirty tables, overflowing garbage, little space to spread out. The hotel rooms we were in which was 3 different ones had hair in the showers, no hand soap, dirty fold out couches.

Gmma*4

This is a great property. Very well managed and extremely clean. The suite I stayed in was set up perfectly. Because you pass by the front desk each time you come and go I has the opportunity to interact with several of the staff. They are terrific-friendly and accommodating. The location is very convenient. Plenty of restaurants and shops within walking distance. Hope to be back soon.