Comfort Suites West Omaha

Scott Forbes

I booked this hotel in error, thinking it was another, west Omaha Location. When I arrived where I thought I should be I learned the error. So I tried to cancel and was not allowed because it was after the allowed cancellation time. By about 3 hours, and the desk agent couldn't authorize, but said to call the 800 number. So I did. In the mean time booked a room where I was, because i needed that location as I had a follow-on reservation and didnt want to move. Both places are Comfort Suites, both in west Omaha. The 800 Nr rep contacted the hotel and was given the same story, and said he couldn’t override it. He then created a case number and told me to call back in the morning with that number and they would contact the manager. I did that and the manager of this hotel opted not to refund my stay. I am a Platinum member of Choice hotels, and expect a little better resolution than this. Service keeps customers! I’ll reconsider staying again with Choice.

Anonymous

The hotel is excellent. Quiet, clean, friendly staff. Was difficult to find as our navigation gave us an exit that no longer exists apparently since 680 was opened. But we will stay again when in the area.

Swope Parkway

We stayed here for a basketball tournament. We were reluctant on staying here based off of previous reviews. Those reviews were so off from what we experienced. Upon entering the hotel we were greeted by the counter person (guy) forgot his name on 4-1 at 5:40 pm. He was extremely nice. The lobby was clean, the rooms were clean, the bathroom was nice. The room was spacious and the beds were extremely comfortable. My only downside about my room was it was located next to the fitness center. I could here the treadmill and the slamming of the door got on my nerves. But this is NO fault of the hotel. I recommend requesting your room away from the workout room. Lol. Other than that our stay was very pleasant and very comfortable. Sorry i didn’t take pics before we got in bed. Looking for a nice place with friendly staff and conveniently located then call this hotel.

Verified Hotel Guest

Positive: This hotel is fairly new. It¿s hard not to like a new facility and offered at a decent price. It was ver Comfortable. Negative: Actual location is on the extreme west side of City. Other minor downfall is most of the parking spaces are on the backside of the hotel with no entrance on that side. If parking there, patron must walk to side entrances.