Fairfield Inn & Suites by Marriott Omaha West

Janet Jorgensen

Many maintenance issues with our 2 rooms during our week long stay. Some were fixed; others not. All of the issues were brought to the attention of the front desk. Breakfast area was not kept restocked and food was not always replenished. Near the end of our stay, the one front desk associate offered to reduce the nightly rate on 1 room by $10 for all 7 nights, but then only did it for 2 on the final bill. Front desk associate (female) was doing child care while on the job. Honestly, one of the worst hotels I have stayed at because of the staff. This was not Marriott standard.

John

Breakfasts are horrible. They charged me $160 per night for the room. They do not bother to cook eggs or sausages anymore - they just take junk microwave food and heat it up. Rude lady who is in charge of the kitchen even said that I should be microwaving it myself. She should be fired. I do not beleive this is Marriott level - it is more Motel 6. I travel a lot and stay in many Fairfield Inns but Fairfield Inn Omaha West really has the worst breakfast you can find. Hope Marriott management can read this review and change it for the better.

Tonya Sachtjen

I don't normally write reviews, but need to warn future guests and hopefully management will make changes. Do no stay at this hotel as the cleaning crew is completely incompetent or maybe even non-existent!!!!! I stayed here previously for work and was a little put off at the cleanness of my room, but thought I would give it another chance. I checked in and went to the room, and went to put my items down on the desk, it was completely covered in food crumbs like someone ate a chocolate muffin. I turned around and went to the front desk. If the cleaning crew isn't even wiping the obvious mess up, you know they didn't clean the room well. Figured I give it another chance, they put in a different room. The carpets had not been vacuumed in who knows how long, the mirror in the bathroom had not been clean, I had started to question if they just made the bed without changing the sheets, went to put something in the fridge and leftovers, so I was out. The front desk guy was great, and I checked out with a full refund and went to the Residence Inn down the road. Just totally gross. Not that quality I expect from Marriott. Don't stay here, until management confirms a turnover in the cleaning staff.

Sandra Coy

Terrible experience! Check in was very late. The front desk staff explained they sold out the previous night and only had 1 housekeeper. There was no hot water on our arrival so we couldn't shower before the event we were already running late for. Our room was dirty and in bad shape. Shower leaked and there was a hole in the wall where I assume the leak rotted the wall away. There was what appeared to be sheetrock mud smeared all over the walls in the bathroom. The bottom of the shower door cut my foot. Throughout the room, dust so thick I could write in it. Food splatter in the microwave. Dirty coffee maker and a used fork sitting next to it. Something was spilled and there were dirty handprints all over the wall next to the bed. The heating/cooling unit had a blue light exposed wires underneath that I constantly had to keep my 1 year old away from. The internet TV only worked sometimes. It would get stuck on a black screen or videos would play without sound most of the time. Went to the front desk 5x and never could find anyone to speak to until the morning we were checking out. For being a Marriott property, I expected MUCH better.