Empire Visionworks

Lynn Kosmider

Waited nearly an hour with no help. Person arrived after me called before me. Staff standing around. Overall condition of site dirty. Glasses samples were dirty. Restroom was filthy. We walked out.

tyler harris

Frame selection: 5/10 Customer Service: 0/10 Timeliness: 0/10 Quality: 2/10 Unbelievable. My first appointment was on 9/5. I spent about an hour waiting for a eye exam that lasted less than 90 seconds. Then, shockingly, when I drove out for the second time to get my glasses 15 business days later, the prescription was wrong. I told them these are wrong to which they replied "Just wear them for a couple of days, maybe your eyes will adjust." That is not how this works. Prescriptions are either right or wrong. If my eyes could just adjust why wouldnt they have stayed adjusted to my old prescription? Just get the prescription right and if you don't, own up to the mistake. So, I had to make ANOTHER appointment to come back a third time to return the glasses. Thinking I would have another eye exam that day. Oh no, no, no! On my third visit, even though I was literally the only customer in the store, and I had already seen the doctor walking around in the back of the store. I was told no, you can't have an eye appointment today you have to make ANOTHER APPOINTMENT because the doctor is busy. Also, while trying to return the glasses to get new lenses the lady helping me tried to tell me that my vision is supposed to be blurry at 20' when I pointed to a sign on the wall with two inch letters and said that sign is really blurry. To which I said Oh it's supposed to be blurry? Then why is it crystal clear through my other eye? Which was met with silence. My fourth appointment comes and I sit in the store for almost an hour and a half waiting, finally get a real eye exam and I am told I get to wait another two weeks to get lenses again. No expedition of the process at all, just have wait two more weeks which is actually 15 business days aka 3 weeks. Here it is 10/22 and I just drove back for a fifth time got my glasses and the prescription is good, but while I'm looking over my new glasses I notice the frame is bent and there is a gap atbthe top of the lense. THIS ALLOWS THE LENSE TO VERY EASILY FALL OUT..... this place is absolute garbage. Waited over a month and a half for my glasses and you still can't deliver any sort of quality. I'm absolutely not driving out to them ever again. Visionworks is awful, I will never buy glasses here again. If I could give 0 stars I would. This place is the worst. Lenscrafters > visionworks.

Adam Petote

This place quite possibly has the worst customer service I have ever experienced. Not so much the nice lady who helped me in the store but once you order glasses good luck getting any updates on their progress and when you try to contact them expect to wait on hold for hours until you give up and hang up. They told me two weeks for a pair of glasses and its been over three and I cannot get a hold of anybody over there. Terrible experience.

Demina Stewart

This place has the worst customer service. The wait time is crazy, 2pm appt still waiting at 420p. Why you say?this was the first to get us in and glasses and exam were greatly needed. But not at this expense. Plus they could stand to get some cleaners in to sanitize, carpet filthy and stained, no wipe down between customers. In too deep to get out. But we WILL NOT come back here again. You've been warned