Palmetto Dunes Oceanfront Resort

Jennifer Rigdon

We are big fans of Palmetto Dunes, and have stayed on the resort more than once. This time we stayed in Barrington Arms. This location is perfect! Right on the ocean, nice pool, great view, everything you could want! We had a large party and found a perfect accommodation for all of us. Large, well appointed with three bedrooms and three baths. Fully equipped kitchen, televisions, wifi, great couch area for all of us to gather at night, large table and chairs to share meals, etc. Really, it was perfect. Nice balcony overlooking the pool and the ocean. I watched the sun rise more than once from the balcony. Easy reservations, contactless check in and check out. Everyone was very nice! The resort is well maintained, and the General Store is a MUST visit! Breakfast on the porch of the General Store is a tradition - and the food is amazing! In addition to the General Store, the food at Big Jim's and The Dunes House is fantastic. Big Jim's was our choice for a late evening dinner when we arrived. Great service, great food. We went to Dunes House on our last day. Ocean front dining - what more can you ask? There are a lot of places to stay in HHI, but we'll always go back to Palmetto Dunes!

Donna Hughes

We actually did not get to come for our stay due to a last minute illness. It was a spur of the moment booking and what a mistake with this rental company! I booked a villa through the rental side for my mother’s 90th birthday but was unable book until a about a week before due to the uncertainty of her being able to travel. I purchased the travel insurance and sure enough, she got sick the day before the start of our reservation. I called the office to determine what we needed to do and I was told to contact the insurance company to start a claim. Well, I called them and even though Palmetto Dunes rental company had already collected the fees, they had no record of my policy or a policy # assigned to our reservation. After three phone calls and over a day later trying to find out what happened, Brandy finally called me back. She was totally unconcerned and told me they don’t submit the insurance information until the 15th of the following month. So, I will be unable to even start a claim until over a month after our scheduled stay. Beware…don’t book a last minute trip through this company. And due to their complete lack of concern and no response for 24 hours, I personally will not book through them even if I was planning something a year in advance! We love Palmetto Dunes and always our choice when visiting Hilton Head…but will definitely choose another rental company.

T S

Guest service is the WORST I have ever experienced in my life. I literally had to go to a reservation manager to get any type of reasonable service. Even she was not entirely able to make the stay better. I know you can hire people to leave positive reviews for your business with Google and clearly this company has. I am an actual person leaving an actual review! Do yourself a favor and book somewhere else. Anywhere else!!

mel PDL

Already planning on going back next year!