Optimum is a company full of scammers and liars that will promise you anything just to get your information to open new accounts. The representatives that come to your home will take your personal information and mix it all around to open multiple accounts and will promise you things like $100-$200 gift cards and squaring off any past due amounts from old accounts. If you are told this automatically kick the representative out of your home! Optimum will send your old account amount to a debt agency and slow down the speeds of the new account they created once you complain about their lies. You will still be responsible to pay for any debt they promised to remove plus any new accounts they create! This company needs to be reported to FCC. On top of charging insane fees for wifi they will also add on a new stream box device and in any weather that is cold or rainy that device stops working! Save your money and go with FIOS!
Kwadwo Sarpong
Oct 3, 2022
Place to have cable network
Alexis D. Alv
Oct 1, 2022
Very good service
ELKING.
Sep 28, 2022
Make sure you keep your receipt or a photo copy of your receipt when you return your equipment because they’ll send you a debt collection a year later claiming you never returned any equipment. Also the lines are always really long to get in
Yes you can return your optimum equipment to one of their retail stores just make sure to ask them to print you out a "RECEIPT OF ACKNOWLEDGMENT" FOR YOUR RECORDS!
Hi. I hope. You. Go. Ahead. To. The. Store. Please. Be early but. Be. Patient. On line. Why. Cz wven you do. Something. Online. You will. Be. Ask. To. Visit. Store. At. Any single. Moment and is better. Fo. All. In one. Place. Where. You. Safe. Your. Info. And. Is. Personal. Deal. At store. But. Line. Is. A. Story. Long. 10000 feet. From. Cashier's. Service. I visit. Here even i dont have their. Equipment. Is. Still. 🐝 on my. Bill. Actually. Still charge and no. Solutions in months. I am. Waiting. To. Leave. This and start as a new costumer for a bedt deal. . Dont get charge to much
I think all the channels include movie channels and sports channels. You can Google optimum store and actually go to store 961 E 174thst Bronx ny that where store located. You can also call 718- 617- 3500 This is cable number to ask ques to if u need any info.
Plus I want to only put wfi and take out cable and phone
Gladys Santiago | Oct 7, 2018
Mohamed | Oct 7, 2018
Yes, you can do that.
Why was I told by customer service at optimum that I can return equipment to this location and when I went there I was told you don't take returns anymore and couldn't tell me where to go?
Lisa Ortiz | Oct 7, 2018
johnny quinn | Oct 7, 2018
Call customer service and they will tell you where to go
When you dont get cable bill in mail where is payment center as asks
Holly Boost | May 9, 2022
ismael zorrilla | May 9, 2022
You can pay at the optimum store on 174th Street mall one with either cash or a credit / debit card
hello good afternoon someone
Can you help me I canceled my optimum service a few years ago
Months and I paid everything and I got that I owe 180 x non-return of equipment where can I return it and if they take out that debt?
Jonathan Llerena | Feb 8, 2022
Jose Sepulveda | Feb 8, 2022
Ok, Jonathan, the right thing is to take your equipment to the office closest to your home, we all know and understand that it is mandatory to return the equipment to its owner and thus you will not have debts, it is still on time, thank you, I hope my comment is helpful, thank you, my brother... .....
Customer service, only if you could get someone on the phone ! Other than that it would be better if you can visit the office so you won't waste any time !
Why old customer must pay for new customers... they're deal is cheaper compare to old customer...
Bekim Uka | Oct 6, 2021
Josephine Cruz | Oct 6, 2021
Yes it is unfair. What people do when the year is up change to someone else's name in the house or lives with you and then you could get the deals and every year change it back to your name...its a shame we have to do that but no choice
Can I take my equipment there?
Jayda Tav | Oct 6, 2021
Angel Sanchez | Oct 6, 2021
Yes... You can bring you're equipment to this optimum site.
How long of a wait to return equipment?
Heather Blanchard | Oct 6, 2021
Angel Sanchez | Oct 6, 2021
Well... You know with the pandemic, they allow maybe 7 to 8 people at a time. But it usually goes pretty quick. Weekdays are better. Hope this helps.?
Is this store open today
Eneida Rivera | Oct 6, 2021
Daisy Fahie | Oct 6, 2021
Yes they are open
Good morning, is the 174th a location to drop off optimum equipment?
Go online and you can see the breakdown of all that different packages and make sure before you accept the package you call in and asked for any promotions like free HBO free Showtime free stars they usually run those every year especially for new customers, there's also a discount if you get all three services internet phone and cable through Optimum
Monthly charges stop when u call to disconnect but then you have 2 weeks 2 return the equipment and if you do not return it in that time you will be charged a rental fee for them.
We have a the optimum tv,phone and internet in our living room but I want to be using it in my bedroom what can I do to connect it in my room
Hadegokay holuthorpe | Oct 6, 2020
Justin Case | Oct 6, 2020
If you mean how can you connect your TV in another room for free my advice would be buy a fire stick and log into your optimum account so you can watch television in that room without paying for another box
IM DONE,MY CABLEBOX WENT OUT,I WENT AN GOT ANOTHER,SAMSUNG.NOW THE BOX WONT LOAD.TECH CAME YESTERDAY,3BoXES,NONE WORK.LEFT ONE SAID A SIGNAL WAS GONNA COME THRU.ITS THE NEXT NIGHT AN NITHING?????
kendrick samuel | Oct 6, 2020
jonathan castillo | Oct 6, 2020
Optimum sucks I'm about to get rid of than. Cable in general you pay than all this for like 30 channels.
I will say the samething, you must to do it on person, because they will give you a receipt that is your proof. In other case if they don't received it, then you have to pay for.
Altice is optimum and optimum is altice. They just milking it with optimum. You have to cancel for a few or put in someone's else name or be a new subscriber to get altice instead of optimum.
It shouldn't be a problem as you know the account info, usually if it's just an exchange all they may require is ID, but if you have a copy of the most recent bill that should suffice, although they rarely ask, because they will know if and when you install it.
If you want to meet with very well mannered professional staff eager to meet the customers needs.
174 Bronx cable now you must go early like 830 Am.
This has been my own personal observations.
The later it gets the more the customers try to where the staff down .
Good luck .
When you call, you have to wait until the machine says that she going to transfer to a representative; if the machine asks for something just don't answer, and then you'll get the transfer. I hope I've helped.
Yes, they should be, but I would give them a call, to play it safe instead of taking a trip ! Just Google there number. Good Luck! Just be alert in the parking lot area, alot of characters near the store!
Yes, you can walk in the store and exchange the remote, just let them know who's name the account is in. If they come out to your residence they will charge you.
I’m try to call optimum on 174 but I can’t get them I pay my bill in the check cashing place to turn on my services thank you and if you can call me back
Cindy Narvaez | Oct 7, 2018
Lorenzo Pizzi | Oct 7, 2018
Keep calling or go on line n send them an email with all the info listed on your recite.
That's easy...you use your (Gmail or Email) & your password. Follow the prompts once you open the app. If your using WiFi (most likely ), it's going g to ask for your 8 digit password (wifi) & it should open up after you do that. (IT'S VERY EASY)...
Just call optimum and schedule an appointment. If you show up to the office with your old box, you will receive a new box.
Is upgraded to a newer cable box free?
Steven Franqui | Oct 7, 2017
Jay “BORI” Serrano | Oct 7, 2017
Yes it is, if you're having problems with optimum, just let them know. They are good with troubleshooting. If you're not satisfied, schedule an appointment with them .
My cable box turns of frequently
Raul Reyes | Oct 7, 2017
Jay “BORI” Serrano | Oct 7, 2017
Disconnect the box for 30 seconds, if it continues you might need an update or a new box. They can update the box by phone. Just call optimum.
I made and mistake and Press OK for pay-per-view can I cancel