Arise Virtual Solutions Inc.

M Henry King

Really want to have better support, this is awful

Tarik Muhammad

My company is registered as an IBO. We have made Arise platform a lot money and created a lot of business for Arise through my talented staff and high quality agents we provide. My agents SOWs were terminated in error due to security concerns after every agent completed their photo verification on time. All of my agents are top agents with CA scores over 90% for the client's and me as an owner cant even get a solid explanation from Arise or proof my agents violated the policies. We have always sent the necessary documents and it's been over months, weeks, & days and still no response from anyone. My agents can't get back into the platform to work even though they have all been certified and have families to provide for. Chat support is horrible, and for a business based around customer service I must say Arise customer service is horrible and its clearly a company that doesn't practice what they preach. This is very upsetting and if anyone has a call center and is looking to scale please run far away from this company and build a direct connection with the clients instead using Arise as a third party.

Yolanda Mckinnon

They charged me $350 because I no longer wanted to work from them. They don't pay you when their system is messed up. There is no one to reach in the corporate office when you need help. Im doing legal actions now

Jelysea Alford

My experience working with Arise for the last two months have been horrific , I service a client on Arise platform , a company in which I have worked for a year now, I stopped working with this client due to the pandemic. ( I am fully knowledgeable about the products and services offered with the client ). Arise Virtual PF have really nasty attitudes, my experience with this company thus far is horrible, I have to reset a password every week ( which the PF states "has to be reset every 90 days"). I am always having issue with signing in to the clients platform ( when at some times I was just logged on seconds ago) this causes me to not be able to service the client at my best ability and this also causes me to miss out on services revenue hours and pay for that particular week ( during the pandemic this is the only form of income I have currently) I feel like its some issues that needs to be addressed with in the Arise Platform for those specific business partners servicing the client, I also payed money for a service in which I feel like I am not getting the full benefits of. I would love for some one to reach out to me to go into further details with my concerns. There was also a new assessment implemented that seems very bias, if the assessment were actually about the client and their systems that is fine, but your basically providing a test that determines nothing.