One Medical Seniors: Greenway

Catherine keck

My visit on June 13 with Pena was very good but a walker was reequested for me my the Doctor and as of today 7/6/2022 I not received the walker. I am very disapointed. I was told by the medical supply compny that the Doctor did not send in to them the necessary informtion required to get the walker for me.

Cheryl Evans

I have been an Iora patient since 2019. Initially, I was very impressed with the practice, their interactions with me as a patient, their efficiency. Over a few months, I became disenchanted with the physician that was assigned to me so I asked to be switched to one that was recommended by the nurse I'd been working with. I switched to Dr. Pena and have seen her once, maybe twice. I have no complaints about her treatment. She is an excellent doctor. I've also had some excellent PAs, one of whom diagnosed pneumonia over a telehealth visit hearing a wheezing the I couldn't even hear. I can't say the same about my case managers - one or two good ones, the rest don't seem to be able to manage my case. I also had some counseling with Morgan, who was terrific. Over the past year or so, I've become more and more frustrated with their lack of communication. At least twice I've addressed something on their patient portal because the implied message is you can message them through the portal if you're not experiencing an emergency. And twice now -- in 3 months -- I've received no response to the portal message. A couple of the staff at Iora have said the best way (though not perfect) to reach them is through text messages. I have had absolutely NO LUCK with the telephone. So bottom line is this: I'm looking for another primary care physician. I'm going to avoid the IORAs/OneMedicals/Oak Street Health type facilities. I don't think they live up to their promises. I was originally glad to go to a facility that claimed to specialize in elder care but they seem to assume that because I'm older, I have lots of time of my hands to try and contact them. Sorry, but that's not the way I choose to spend my time.

Debbi Stodghill

I have been a patient here for 2 years. I am reasonably healthy so haven’t needed much. My last appointment for bloodwork and EKG was a nightmare. I was given a new doctor and “health coach” with no prior notice. Even though my appointment was to include blood and EKG when I arrived I was told they never do that on Friday so I had to come back. Went the following week had the blood draw was told to wait for EKG. Sat forever as they forgot me. I had Covid in April called them for advice when they called me back they had incorrect info in my chart. No idea where they got the info on me that they had. I have been trying to reach someone for over a week for an order to get a mammogram. Several emails to my so called health coach have gone unanswered. They NEVER answer the phone-NEVER!!!!!!! They do not return voicemails. I would really hate to be sick and need these people. Horrible customer service and no communication whatsoever! I would put zero stars but it won’t let me!

Johnny R

My mother has been going here for over a few years now. In the beginning it was great. As time goes on it gets worse and worse. Every time we go in she has a new Doctor and health coach and they don’t seem to know her medical history. We’ve had about 4 now. It’s like pulling teeth to get anyone to answer a phone and every time I talk to someone there and they tell me they will talk to our Doctor about questions we have they never call me back, they promise to do so this time and …nothing. I have questions on my mothers meds and can’t get anyone to return a call. I know they just got bought out so who knows how things are going to go now. I can no longer recommend Iora…if they don’t get on the ball I’m looking elsewhere…