Upper Marlboro Ford

Category: Ford dealer

Address: 5701 Crain Hwy, Upper Marlboro, MD 20772, USA

Phone: +13013270983

Opening hours

Sunday: Closed

Monday: 7:30AM–8PM

Tuesday: 7:30AM–8PM

Wednesday: 7:30AM–8PM

Thursday: 7:30AM–8PM

Friday: 7:30AM–8PM

Saturday: 8AM–8PM

Reviews

Patrick Welch

Oct 3, 2022

Service manager didn’t return calls to explain an charge on service invoice. This was the first service of my new $60K Mustang GT Premium Convertible. (Prior to that, main contact was Sales Manager. He didn’t respond to 3 or more emails so I gave up). Then, whoever did first service put wrong oil service sticker on windshield. Was for different car with 12K miles vs. mine with >5K. So I have no idea what oil was used (without referring to invoice). I also raised issue to Service that right rear window doesn’t close 100%. Common issue with Mustang convertibles apparently. Without any discussion, service rep advised (on invoice) that window closes per spec - when it clearly raises 95% and then I hand pull it forward for 100% full seal with front window. They don’t even recognize a warranty item! I will take the car to Koons Annapolis for service going forward. They treated me with great respect and professionalism when I walked in to their service area. I am a car enthusiast, have 2 Porsches. And a perfectionist, demand quality. I bought this Mustang GT convertible with specialist options such as Magneride because I want & will pay for performance. In all other respects the car is excellent. And I had excellent initial support from Floyd Alexander owner. But I can’t bother him with every issue on my car. Patrick Welch

James Kaiktsian Sr.

Oct 3, 2022

People that DO WHAT THEY SAY, A need Type of people in this CRIMINAL, UN-GODLY WORLD!

Kathia & Zack Barrack

Sep 27, 2022

My husband and I were truck shopping and we ended up in Ford upper Marlboro, the service was excellent, staff was direct with us and very polite. We would recommend anyone to go here.

Gregory Smith

Sep 23, 2022

I purchased my vehicle from here in 2021.The sales team were always in contact and did everything to get the deal done. They said all the right things and made me feel like they were taking care of me. A year later I found out I need a new transmission for the truck I just brought a year ago. I brought it back to them for service and to my surprise they said they don't work of my truck! I was confused as hell. Lucky I paid for an extended warranty. I had it towed to another dealership. Got a quote in 30minutes for the repair. But I didn't have the insurance information I purchased with the truck. I called back to the Ford dealership. I tried to get some one to help me get the information they sold me but after 2 hours of being transferred to people who were never answering or calling back. I just gave up and found the info myself online. This was the worst experience ever. I would never buy a car from this dealership again.

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Questions & Answers

Why is a fine establishment like Upper Marlboro Ford allowing google to use Tobacco and Vape as a source of identification? Change the reference point to the grocery store Weis and please avoud promoting unhealthy lifestyles.

Clare Bennett | Oct 6, 2018
BillyD Squires | Oct 6, 2018

Probably a Google issue, not the dealership. I had that, but worse, much worse, for a business I had. Their algorithms are based on nearby locations, the user's previous searches, and who knows what else. But it doesn't affect the quality of the cars, sales staff or service. That's all I can suggest.

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My sunroof is linking on my ford focus how long is my warranty because I had to bring it in there for it leaking before?

Shake Favors Jr | Oct 6, 2018
Pamela Gregg | Oct 6, 2018

It depends on your warranty is it 48 months call your finance person or ask the salesman,I no longer own a Ford I got a brand new from Waldorf Chevrolet Cadillac in Walforf

Hi, I live in Suitland Maryland. My F350 has an electrical problem. I changed out the alternator, starter motor, brake calipers and had the truck running. Later the truck wont run, it will start but not run. What can I do to have a diagnosis,repair

James Wilson | Oct 6, 2018
BillyD Squires | Oct 6, 2018

You'll need someone to hook OBD2 reader to find what the fault is. If it cranks over and starts, it's not the battery, not the alternator and not the starter. So. It could be fuel pump. Or clogged fuel filter. That's the next place I would check. Pep Boys can hook the OBD2 reader up for you, and fix it cheaper than a dealer.

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