Address: 5701 Crain Hwy, Upper Marlboro, MD 20772, USA
Phone: +13013270983
Sunday: Closed
Monday: 7:30AM–8PM
Tuesday: 7:30AM–8PM
Wednesday: 7:30AM–8PM
Thursday: 7:30AM–8PM
Friday: 7:30AM–8PM
Saturday: 8AM–8PM
Patrick Welch
Service manager didn’t return calls to explain an charge on service invoice. This was the first service of my new $60K Mustang GT Premium Convertible. (Prior to that, main contact was Sales Manager. He didn’t respond to 3 or more emails so I gave up). Then, whoever did first service put wrong oil service sticker on windshield. Was for different car with 12K miles vs. mine with >5K. So I have no idea what oil was used (without referring to invoice). I also raised issue to Service that right rear window doesn’t close 100%. Common issue with Mustang convertibles apparently. Without any discussion, service rep advised (on invoice) that window closes per spec - when it clearly raises 95% and then I hand pull it forward for 100% full seal with front window. They don’t even recognize a warranty item! I will take the car to Koons Annapolis for service going forward. They treated me with great respect and professionalism when I walked in to their service area. I am a car enthusiast, have 2 Porsches. And a perfectionist, demand quality. I bought this Mustang GT convertible with specialist options such as Magneride because I want & will pay for performance. In all other respects the car is excellent. And I had excellent initial support from Floyd Alexander owner. But I can’t bother him with every issue on my car. Patrick Welch
James Kaiktsian Sr.
People that DO WHAT THEY SAY, A need Type of people in this CRIMINAL, UN-GODLY WORLD!
Kathia & Zack Barrack
My husband and I were truck shopping and we ended up in Ford upper Marlboro, the service was excellent, staff was direct with us and very polite. We would recommend anyone to go here.
Gregory Smith
I purchased my vehicle from here in 2021.The sales team were always in contact and did everything to get the deal done. They said all the right things and made me feel like they were taking care of me. A year later I found out I need a new transmission for the truck I just brought a year ago. I brought it back to them for service and to my surprise they said they don't work of my truck! I was confused as hell. Lucky I paid for an extended warranty. I had it towed to another dealership. Got a quote in 30minutes for the repair. But I didn't have the insurance information I purchased with the truck. I called back to the Ford dealership. I tried to get some one to help me get the information they sold me but after 2 hours of being transferred to people who were never answering or calling back. I just gave up and found the info myself online. This was the worst experience ever. I would never buy a car from this dealership again.
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Probably a Google issue, not the dealership. I had that, but worse, much worse, for a business I had. Their algorithms are based on nearby locations, the user's previous searches, and who knows what else. But it doesn't affect the quality of the cars, sales staff or service. That's all I can suggest.
It depends on your warranty is it 48 months call your finance person or ask the salesman,I no longer own a Ford I got a brand new from Waldorf Chevrolet Cadillac in Walforf
You'll need someone to hook OBD2 reader to find what the fault is. If it cranks over and starts, it's not the battery, not the alternator and not the starter. So. It could be fuel pump. Or clogged fuel filter. That's the next place I would check. Pep Boys can hook the OBD2 reader up for you, and fix it cheaper than a dealer.
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