YourCause

Jim Gano

In Dec 2020, I donated $500 to a local church and, through Chevron HumanKind, I requested Chevron send matching funds. I got an e-mail in Jan 2021 stating the match funds was approved. In early December 2021, I found out the church never got the funds. I also found out Chevron outsourced HumanKind matching to a company called yourcause.com. In checking with them, I found out the funds went to a different organization. Yourcause has been stalling and requesting more and more information (which I and the church have provided). This has gone on since early Dec 2021 and entails 30 to 40 emails back and forth. Every time, I think we are close, yourcause.com requests different information.... And now they have stopped responding to my e-mails. Not satisfied with them. Trying to go back to Chevron for assistance.

Afzal Najam

Takes 6-8 weeks from the month of donation to match. How terribly ridiculously inefficient is that? Terrible experience!

Shelby Mooty

Took us 6 hours "chatting" (because you cannot call and talk to a human) with customer service to be able to see details of a gift, of which we'd received an email notice that morning. The representative, Tashya, showed very little understanding of what our issues were or how to solve them, and spoke very unprofessionally. I consistently had to restate the issues, and at one point was told that she was talking to several customers at once so I needed to wait a moment.

Elizabeth Makarewicz

Inadequate customer service. Did not respond to email requests for help, website did not answer questions, and impossible to reach by phone.