HCA Florida St. Lucie Medical Specialists - Hillmoor

Kim West

I would steer clear of St Lucie Heart and Family. We had a terrible experience there with one of the front-desk workers, Sheri (or Shari?) Martin. This woman was agitated and vulgar, using profanity on three separate occasions as we were forced to wait nearly 1 hour past our appointment time, and swearing at my 81-year-old father, who was a patient at this facility. Of course, we no longer go to St Lucie Heart and Family. Ms. Martin was not courteous or professional, let alone civil toward a senior citizen because he was disappointment his appointment time was not kept. Clearly, Ms. Martin had no place working at a doctor's office but St Lucie Heart and Family obviously does not screen its employees or monitor their conduct because we still have not received an apology.

Kristina

Do NOT bring your loved ones here. Unprofessional. Ridiculous. My Father needs his prescriptions refilled. I have called this facility 2-3 times and my Pharmacy to get his meds for the past 2 weeks; Nothing! Now I’m having to adjust my Fathers meds and spreading them thin on what we have left. This is literally playing with a persons life. It’s not that hard to have the doctor approve of a refill until his next appointment. This is not the first this has happened when trying to get prescriptions refilled. Not only that I booked an appointment to be called a few days later stating they don’t know why the system let me book it but we cant be seen. Unacceptable, it’s your systems fault not mine they should be able to accommodate their patients when they messed up. This will be my last appointment with this facility and HCA in generally. I will also be emailing upper management about this. Absolutely disgusting service.

Normarie Munoz

If I could give it 0, I saw how an older lady was denied a date. His appointment was at 1:00 pm but it was 1:20 pm and they told him no because it was already late. The lady was waiting MONTHS for the appointment. The lady told them she was on the line. (They didn't believe him) I was there and maybe 5-10 minutes late. The lady never disrespected. They offered her the next appointment for February 2023. They told her that the doctor was seeing one last patient until 1:30 pm and the doctor had to leave at 3:40 pm 😱 and it was a resounding NO. The nurses must have consulted with the doctor. It's amazing they forget that they reached that age. *** It was none of my business... But I have both of my parents who are disabled and struggling to maintain their health. *** Karma exists 🤷

Carol Brandlein

The care is okay BUT don't try calling to check on anything because you can be on hold for literally 60 minutes or so but the norm is you will not be able to speak with a human. To get to a specialist by phone forget it. There is one number for everyone .This is the reason I gave 1 star