Holiday Inn Express & Suites Arlington (I-20-Parks Mall)

RASHMI KAPOOR

Smelled ok but the AC didn’t work. When I asked for help I was told to adjust the thermostat (no duh). We spent the night in sweltering texas heat with no AC and no way to crack the window open safely since we faced the street. The bed creaked every time we moved a little. Next day I asked again and I was told maintenance had left and front desk came back to check what I was complaining about. The moment she entered she was surprised at how hot the room was. When she couldn’t adjust the thermostat like I was suggested earlier, I was moved to a better room and finally got to sleep. Even the lady refilling the breakfast bar was rude. It’s no better than Motel 6 but much more expensive.

Shannon Ayrish

Very rude manager. People were talking and playing until 2 in the morning. There was also a baby crying. When I asked for a different room, there was no apology. The manager said she can't rebook me now, I'll need to pack my things. The hair dryer didn't work either. And we are Gold members.

Erika Nunez

Very bad and disappointed. First they switched my room into a room a didn't book. I booked a double bed standard room. Hotel switched me into a double standard handicap room. Somehow my app said I was staying in a 1 king bed room. When I arrived they gave me the handicap room and shower head was not something I could use. When talked to front desk they switched me in a room they said they didn't have. When I got into the room they switched me into it was really dirty had bugs on floor carpet really stained. Very frustrating with holiday inns because this isn't the first time they do this to my family and I.

Trevor Lanning

Good hotel. Pros: Good location in Arlington, right by Putt Putt and the Parks mall. Weight room is great and open 24/7, has good machines, dumb bells, and is really clean. Free breakfast including pancakes, biscuits and gravy, sausage and ham. The lady who served breakfast was working her tail off and did a great job keeping everything full! Cons: maintenance could be improved. Our mini fridge was on its last leg and they had no one there to fix it. There also could have been a better chair in the room. They also expect you to be out by 11 AM.