Address: 650 Ponce De Leon Ave NE Suite 600A, Atlanta, GA 30308, USA
Phone: +14048763689
Sunday: 10AM–8PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 9AM–9PM
Yvette Hernandez
Poor customer service and lack of professionalism. Please note that Mark P. The owner And Julie Meadows the manager are the culprits for the poor customer service at this location. Please read all the other reviews to see that im not the only one. Here is my review: Customer service and professionalism is really POOR at the Midtown Atlanta Massage Envy location. I had 9 un-used packages and I asked Julie Meadows the manager to transfer a package to my daughter on the same day I made the cancelation due to personal reasons but She never made the transfer. Julie then proceeded to ignor my phone calls. Whenever I called she was either getting a facial or out to lunch. I left messages for her but she never returned my calls until I complained to guest relations at massage Envy. Let me tell you that Customer service is very important in any business and when you have a client that has been with you over 5 years you will bend the rules to make a difference in that person's experience at your location. With that said,, I wasn't asking for more than I was promised. Julie told me I could share my packages at least once before my deadline and she never kept that promise. Mark the owner did nothing to help me. I guess its more important for his staff to be right than to make a potential returning customer happy. I am very very disappointed . I give this location a zero for customer service. 😒 and their lack of professionalism is even worse.
Leslie Diehl
This massage envy location was very professional and the massage therapist was AMAZING, had excellent technique. They were also able to fit me in same-day.
betty wallace
Had an appointment, drove 45 minutes, when I arrived I was told my appt was canceled due to the technician was in an accident and was told no one else was available. Called manager, she apologized and that was it. No offer of a discount for my inconvenience. I will never visit this Spa again.
Donna H
Upon arrival the ladies at the front desk was welcoming and professional. They checked me in and offered me some water. Very shortly after Natalie came to begin my massage. She was able to identify the areas that needed the most attention and I must say I Truly enjoyed my deep massage by Natalie!!!!! If deep is what you want you need to book with Natalie!!! She's professional, knowledgeable, welcoming, and her spirit has a natural calmness.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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