Massage Envy

Category: Massage spa in Atlanta, Georgia

Address: 4530 Olde Perimeter Way Ste 110, Atlanta, GA 30338, USA

Phone: +14044773689

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–7PM

Reviews

Christina Austin

Aug 8, 2022

Kristen gave me a phenomenal massage today. Every part of my experience was handled well and I really enjoyed it.

K Taylor

Jul 25, 2022

Basic massage services. Just wish my masseuse was a bit more friendly and relaxing.

Dee Taylor

Jun 30, 2022

As of June 30, 2022: Extremely saddened that this Dunwoody/Perimeter location is SO very NON-accommodating in providing services. I already PAID for services NOT rendered during COVID to the present (my 20 “pre-PAID services” that I wish to now use as GIFTed services >> to others >> who do not have medical/pre-existing issues preventing them from accessing massage services). Even for me to use ONE single allowable GIFTed service— that is already pre-PAID, the client (me) must continue paying a monthly fee: this amounts to double jeopardy and is blatantly and incredibly UNFAIR to me the customer. ❓Why continue to pay each month for service I’ve already indicated I can’t access and use for clearly honest reasons? ❓Why can’t I use all my prePAID amounts to give to those who will use— and may even be potential new members afterwards. The local manager actually does have the authority/autonomy to work with me on an agreeable mutual solution. The money has been PAID and received by the Dunwoody business ‼️so the Dunwoody business forfeits NO money simply by adjusting this strange policy. Nothing $$ forfeited by them. Unfortunately, the ME Corporate office in Arizona has no real authority to do anything to assist in such disputes — once they sell the franchise — there is no corporate policy per Brett at the Arizona office about pre-PAID, etc. I really expected much better business/and reasonable client accommodations affected by the Pandemic— of Dunwoody location (Perimeter). BAD BUSINESS POLICIES ‼️‼️

Tracie Nesmith

May 3, 2022

I haven't been big on writing google reviews but I'm soo frustrated with the franchise. I was set up for auto payments and not once since my payments did not process in December did someone pick up the phone or send an email to make me aware of this. I personally have gotten engaged, got a new job and relocated on top of dealt with death. So clearly this was not on my radar since it's hard getting an appointment with the massage therapist of my choice. I can't even remember the last time I went because I had to cancel due to the appointments being at the end of my day and them not being available afterwards. This review is a result of the interaction from the last month with Massage Envy as a result of the virtual jail that I have been placed in due to this franchise's lack of communication. On April 7th, my credit card was charged for 3 payments. I called and confirmed this on the 8th, the franchise did not advise me that there were more outstanding payments due or pending. I then proceed to book appointments with franchises in my new location, guess what I find out after that I can not keep them because this franchise has tried to take a payment today although I got all paid up last week on April 27. Stressed out and frustrated. I will some how need to use 7 appointments by July. ARE YOU SERIOUS? You can barely get a fricking appointment. I sent a message to them once I received the cancellation request. Nothing was sent back except to say the cancellation was processed. No empathy, no compassion. If that is the way the franchise operates, I see why people are canceling their memberships. OWN when things do not get handled appropriately. Text message is not the only form of communication that can be used with customers which is why I removed it as an option.

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Questions & Answers

How long is a facial?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Oct 7, 2021
Massage Envy | Aug 8, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Oct 7, 2021
Massage Envy | Aug 8, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Oct 7, 2021
Massage Envy | Aug 8, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Oct 7, 2021
Massage Envy | Oct 7, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

What is the price for normal facial?

Poulami Shil | Oct 7, 2020
Wolfram Fischer | Oct 7, 2020

$90 for 1 hour/non-members and $65 or 69 for members/monthly commitment...

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