520 Park Apartments

MLW 2000

Update: Employee referenced below has left but the new manager Colleen has been very responsive. She is actively working on improving the package issues at these apartments. This lease was transferred to the sister apartments next door which are called 500Park apartments and are also run by WPM Management. I will post a review there. I had to quickly rent an apartment in Baltimore without having much time to research. These are nice apartments with a nice lobby. It seems very safe and the location is great. The reason I am writing this review today is that one employee has gone way above and beyond his duties to help with any issue we have had. His name is Keenon and he is the most pleasant employee. He is very professional. He definitely is not a "this is not in my job description" staff member. He lets you know that he cares about your issue and he will try to find a way to help if he can. He always seems to be in a good mood despite having to navigate the pandemic. I don't think it is Keenon's responsibility to design a better system for receiving packages but I will tell you that he will go way out of his way to try to do what he can to make sure that you get your package. I am not sure if they are short staffed like everyone else but he always seems to be at work when I need his help. I was an HR Director/Employment lawyer for thirty plus years and I can tell you that from my experience, Keenon is a gem. It is rare for someone who is not rewarded monetarily for each task to help whenever you ask and to offer that assistance with a great attitude. I hope that upper management realizes what a great employee and reward him for that. I also hope that a better system for packages is implemented to relieve him of me having to call him so much so that he has more time for his other duties. I feel bad for constantly asking for his help. I would have given 5 stars but I think there needs to be lockers with a code for packages or a building receptionist. I will update this review when the issue is fixed. They are saying it will be fixed by the end of hte year which I don't think is acceptable. Right now packages are just dropped on the floor where anyone can pick them up and that is what is happening apparently. If someone in upper management reads the reviews, you can see this is the main complaint listed which is a pretty easy thing to fix. The apartments are great so why not fix the one issue so that it does not show up in reviews online? Tenants mainly rely on online shopping in a city so this definitely needs to be addressed. Before I decided to lease an apartment here, I would ask if this is fixed. If not, make sure that you have access to an Amazon locker or alternate mailing address. I think the nearest locker might be .5 miles away which is not reasonable during bad weather especially if you have a large package (not for the amount of rent). I will update this review if the problem is addressed. I am only rating this five stars because this is mainly a review of Keenon individually. I am sure there are other very helpful staff members but Keenon is the one I have dealt with the most. Brittany has also been helpful.

John Harvard

I'm legitimately disappointed by how this turned out. The leasing team here seemed great, and they said that they'd process my application within 3-5 business days...but it wasn't until almost 2 weeks later that they actually started processing my application. I thought they'd forgotten about it entirely. By that time I had run out of time to look for places and accepted an offer from elsewhere. The place seems nice, but if the management is this slow to mobilize, then renter beware.

anna lawson

The apartment space is beautiful and the staff is always so helpful and kind. I enjoyed my time in Baltimore thanks to 520 Park Apartments

Chevy D

520 has its hiccups but overall is a good place to live with a very competitive price point, in comparison to other luxury buildings in the area. Maintenance has always been reliable, Brian is phenomenal, and the leasing team is the greatest that I’ve come across— specifically, Newly appointed assistant manager, Brittany, Keenon and Essence!