Interurban Building Apartments

Erika

Lived here since February and I love it. I switched to a larger apartment in May and the process was super simple. The maintenance team is amazing and have been super helpful with all of our maintenance requests. The prices are very fair for unique industrial lofts especially with the prices of much smaller lofts nearby. Like any apartment complex, you are going to have some problems, but they've done an overall good job of addressing issues. Some examples within the last year: - When the AC system started malfunctioning they went ahead and replaced the system. It took some trials, but then again we're experiencing record heat in Dallas and an overextended power grid - Parking was hellish as in person work resumed for AT&T offices nearby. Interurban worked with AT&T and there are now designated parking spaces for Interurban residents. Any issues with the garage isn't Interurban's fault as its owned by AT&T To be improved on: - There are some pet owners who are irresponsible: dogs peeing in building and not cleaning it up etc. - The pool does need to be cleaned more often as the recent storms have made the pool unusable on some of the hottest days. However issues with the hot tub not being warm in May were promptly fixed by June. - David can be a bit standoffish at first, but he is friendly with residents

Brianna Glass

Who can I contact Because I’ve been calling for a WEEK and it rings and rings and then goes straight to voicemail and the mailbox is full. On their website it won’t even let me submit an email ticket. I filled everything in and it’s like the button doesn’t work. It’s very unprofessional to me to have such bad communication like. Please get a better system.

Jesse Everett

Overall lacking apartment complex. Lived here for a year to try out city life. Only bright spot is the maintenance team. Below are observations of how Interurban and their management operate: It is a historical building with an outdated AC system that constantly has issues or goes out. The system runs for days before a low temp is achieved, not great for hot Texas summers or for utility bills Upon move in, I was not provided with any information or assistance. More or less left out to dry. Unfortunately, many verbal descriptions of the apartment I rented were inaccurate between the floor plan I toured and the unit I ended up receiving. Mailing is treated as not their issue. Every delivery has been a headache and they take a hands off approach so staff is rarely helpful. They have amazon delivery lockers but they don't fit every package so package are usually be left on the floor of the community room Pool and hot tub wasn't clean or maintained for half the year, essentially unusable Be sure to keep a good track of your lease expiration as they use a 60 day notice to vacate and will extend you at an increased rate until the 60 day threshold is met. They claim to send reminders but they are ineffective. Most end up in spam folders or come from a different email address than the standard apartment address. Management is rarely in the office, are hard to reach, and unhelpful. The most extreme occurrence was being put on hold during a discussion with the manager and never being taken off or even having a returned phone call. Interurban left much to be desired. I originally moved here because it was a decent deal and had 'personality'. If you are considering this for a downtown apartment, it should be treated as a budget option. That being said, after all the extra parking, utilities, convenience fees, it didn't feel very budget. Just go to a newer apartment complex and save the headache

Kenny Diamond

I love this building and my beautiful apartment! The staff is so helpful and my experience has been so personal. I'm also amazed at how well designed my apartment is. I have a studio and was concerned that it might be cramped or cluttered but the space is designed so efficiently that it's absolutely perfect and I wouldn't change anything about it. The location is also fantastic. I love that Cowboys Fitness is right downstairs, Royal Blue and CVS are just around the corner and the AT&T Discovery District is visible from my apartment. I will definitely renew my lease, when it's up.