Five Star Ford

Category: Ford dealer

Address: 6618 NE Loop 820, North Richland Hills, TX 76180, USA

Phone: +18174988838

Opening hours

Sunday: Closed

Monday: 7AM–8:30PM

Tuesday: 7AM–8:30PM

Wednesday: 7AM–8:30PM

Thursday: 7AM–8:30PM

Friday: 7AM–8:30PM

Saturday: 7AM–8PM

Reviews

Holms Scott

Oct 2, 2022

Randy was a great pleasure working with. He bent over backwards to make me feel comfortable which led to a great experience. Could not ask for anything better. Top notch Staff all made you feel like they knew you and wanted to help.

Derin Dutchover

Oct 1, 2022

Brianna Lopez is awesome! Very helpful 👌

Jim West

Oct 1, 2022

Great people to work with and made buying a new truck very fast and easy !

Sheila Johnson

Oct 1, 2022

Always fast and great service. No funny business here! Change nothing...exceptional experience as always.

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Questions & Answers

Problem resolved...Landin called and we got the issue scheduled.

les spillman | Oct 2, 2019
gb ro | Oct 2, 2019

I appreciate the quick response. Thank you.

Will 5 star still take customer home and pick if having service done?

Fran Lucas | Oct 1, 2020
Five Star Ford | Oct 1, 2020

Yes. There are two courtesy vehicles that run about a 10-12 miles radius of the dealership.

I have a 2013 escape with a massive coolant leak that needs tending to...how soon can I get it fixed?

Rollin (Rollin) | Oct 2, 2018
Five Star Ford | Oct 2, 2018

Please call 817-849-3248 on Monday after 7 am when we open back up and they can schedule you an appointment.

2017 Ford Edge front passenger seatbelt locked, wont work. What will unlock or is this a defect or needs seevice. Just bought new.

Colleen Comins | Oct 2, 2018
Five Star Ford | Oct 2, 2018

The best bet is to contact our service department at 817-849-3248 and schedule an appointment for us to look at it.

I have a 2002 Ford Explorer Sport. The brake lights are out and the blinkers dont work. The parking lights work. I replaced the bulbs. Nothing. I checked fuses. They're all fine. Any ideas before I have to drop a chunk-of-change at the dealer? Thanks

Lynne Brown | Oct 2, 2018
C F | Oct 2, 2018

I don't care how many awards Five Star Ford has on the wall their customer service is the worst. Their sales staff, the incompetent Tut who finalizes your paperwork , the parts department the service department The Body Shop I've had nothing but a bad experience there. I love Ford products but I will never buy a Ford from Five Star Ford again and I hate going there for anything. It's always a miserable experience. With no apologies from them with no compensation with no move on their part to make anything better. Please get rid of Mr.Tut at least. He never transferred my title from my truck that I traded in correctly and for four years to this day I'm still getting bills from the north Texas Toll Road even though I don't own that 2002 Ford F150. It's been a nightmare literally.

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Looking for the interior dash bezel for my 92 Ford bronco xlt?

Tommy Lee Caldara | Oct 2, 2018
Katherin Ortiz | Oct 2, 2018

Service and parts department woild be the Best place

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How can I obtain a copy of a title to a car I purchased ?

elizabeth caldwell | Mar 5, 2022
Desarae San Miguel | Mar 5, 2022

Call the title department

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How much do you charge for a full engine check out to tell me qhat is wrong with it?

Christopher Morgan | Mar 5, 2022
Dwayne Thomas | Mar 5, 2022

It really all depends on what is actually is wrong with your vehicle but they will be very accurate and keep you informed

8/27/2021 Is there something wrong with your website? haven't been able to get it to load for over a week.

Jeff Engel | Oct 1, 2021
Erik Zarco | Oct 1, 2021

You might have to update or refresh cookies. And or restart your device.

I am from Pakistan and I working auto engineer lathe machine. are you give me free Viza any Europe country please help me

Nasir Jadoon | Oct 1, 2021
Stephen Greer | Oct 1, 2021

I have no means at my disposal maybe contact the American Consul

i cant get in to your website

Mohammed Jadallah | Oct 1, 2021
Richard Carter | Oct 1, 2021

Not sure...my bro got a nice truck for a good price...

Does ANYONE KNOW OF A REAL FORD TECH WHO WILL B HONEST AND UP FRONT ABOUT A PROBLEM IM HAVING WITH my 2015 Ford Taraus .If so PLEASE SEND THEIR CONTACT INFO

Mark Jewell | Oct 1, 2020
Dwayne Thomas | Oct 1, 2020

Five Star Ford always takes good care of my F150

Can anyone give me a honest heads up on the service tech at 5 Star Ford in North Richland Hills.

Mark Jewell | Oct 1, 2020
Jordan Tagmir | Oct 1, 2020

I have bought 2 vehicles from Sam Limo. He is a great and very honest.

I want to win the Escape on the lot... but cant see how to do it...help!

Barbi K | Oct 1, 2020
Crystal Addington | Oct 1, 2020

Go to the Five Star Facebook page and it tells you how on there.

if I'm replacing my oil cooling gasket do I need too put glue back on them the housing

Ck Diesel | Oct 1, 2020
KING JU DADDY (KING JURU) | Oct 1, 2020

That might be a question you ask a licensed mechanic

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My ford explorer 2007 has mechanical problems here could you help me

Martincillo Gonzalez | Oct 1, 2020
Jason A | Oct 1, 2020

Yes, take your Ford Explorer to five-star Ford and they will take care of you

Until what time is service and parts open?

Ruben Martinez | Oct 1, 2020
Cynthia Evans | Oct 1, 2020

Service 7pm. Not sure about parts but I think the same. Have a blessed day.

I actually bought my car from Mac Churchill Auto Mall they are no longer in business but they only gave me one key to my Ford Focus SE. How can I get a second key and would it be free of charge since they didn't give me my second key to begin with?

Cherri Collins | Oct 1, 2020
Richard Bittner | Oct 1, 2020

My daughter just went through the same thing with her Kia she bought from Clay Cooley. She had go play for the second key $$$! I doubt if 5 Star will eat the cost of a ne key.

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I know that Landon Owens is very busy. Is there a better way to actually talk with him. I have been trying since Monday and have called 9x I am no longer leaving messages. There has to be a better way to do business.

les spillman | Oct 2, 2019
Tabitha Phillips | Oct 2, 2019

email or switch salespeople

Do they perform Texas state required registration inspections

Marcus Jackson | Oct 2, 2019
Ginger Moore | Oct 2, 2019

Yes ... that's where I go all the time. Then take the paperwork to get the llicense.

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DONT BUY A CAR FROM FIVE STAR FORD I BUY THREE CARS FROM MR RANDY RENNERT I SPENT LIKE 35,000 DOLLARS. TWO CARS AND A TRUCKS BAD SALES MAN MR RANDY IS ALL ABOUT THE CARS I BROUGHT FROM HIM I DID EVEN HAVE THE CARS FOR A GOOD WE

One Deep | Oct 2, 2019
Clare Fair | Oct 2, 2019

What did that even mean? My family has purchased over six cars from them over the years and we have never ever had a one problem with Five Star Ford.

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My 2009 Ford Xlt rear right door lock does not open with remote, it needs to be open manually. I need to get it fix or how can I fix it

Jaret Delgado | Oct 2, 2019
Five Star Ford | Oct 2, 2019

If it is the actuator then the repair also includes a latch. This estimate would be $473.80. Our team says there can actually be several causes for your concerns and they would prefer to an actual diagnosis before committing to an actual repair.

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I have a 2013 Ford f150 which has front end damage .and still paying for the truck. Can I trade it in like that for another truck or do I need to make repairs before taking it in

lalo Mendez | Oct 2, 2019
Five Star Ford | Oct 2, 2019

You can trade it in with the damage. The value of the vehicle will be impacted by the damage on the vehicle. If you have an insurance check you can use that as a down payment.

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How much would it be to program a 2008 ford fusion key. ?

doa doa | Oct 2, 2018
Five Star Ford | Oct 2, 2018

Do you already have the key? If yes, and you still have one good programmed key then it’s about $60. The vehicle has to be here. If you don’t have a programmed key the cost goes because of the time and labor to cut two new keys and then it’s a different programming that has to be done.

I have a 2015 ford explorer, and the sound in the vehicle is not working.

Donald LaRue | Oct 2, 2018
Jimmy | Oct 2, 2018

Check the fuses,radio system,wires and cables

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Do they accept a passport or consular registration ??

jacqueline ayala | Oct 2, 2018
John Santoya Jr | Oct 2, 2018

Hello mija, there are places that do accept the registration

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Recalls in 2011

S. H | Oct 2, 2018
Cynthia Kucera | Oct 2, 2018

You could maybe Google with your phone numbers and ask for recalls for your type of vehicle through Google

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Do u have any 2017 e350 passanger vans?

Camionetas Lopez | Oct 2, 2018
David Hyche | Oct 2, 2018

I used to work there and we very seldom had any E series vans over 3 years I worked there.

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how can I get a cheap key made for my 2000 mustang my wife lost the only one we had?

John Teafatiller | Oct 2, 2018
Ruben Martinez | Oct 1, 2020

Until what time is the service and parts open? Do you have to make appointments to get oil change?

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