Old Vineyard Behavioral Health Services

Category: Mental health clinic in Winston-Salem, North Carolina

Address: 3637 Old Vineyard Rd, Winston-Salem, NC 27104, USA

Phone: +13367943550

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

myaa nicole

Sep 29, 2022

i was an patient here , the employees were okay , my problem is their sanitation, i was her for a week and no one mopped or swept the floors , there were ants in the fountain drink machine, worms coming out of the faucet water, and roached crawling all over the place whats worse is the staff NORMALIZED THIS. when it came to the girls clothes being washed they would halfway clean them it would still be discharge / period blood in the panties DO NOT I REPEAT DO NOT COME HERE.

Teresa Smithhart

Sep 26, 2022

CJ, Allison and Caolin were all extremely helpful, friendly and went above and beyond to help my friend Matt while he was there. He also said the facilities were clean and the food was good. Overall his experience was a good one and would recommend this place.

Jaden Marvin

Sep 24, 2022

I just got out of this hospital, this experience was so traumatizing, The food was terrible, the staff treated us like we weren’t humans. If we had a panic attack they would sit there and not try to help us. they lost my clothes that my parents be brought me, The only thing good was that my tech ms jasmine was the best

Brian Belk

Sep 14, 2022

I have a family member in here and its just not me but every other family member that calls they never let us speak to our family member they always ask to take a message..and I forget the names of the guy and lady that answer the phones.. but they always seem to be upset ..if I could give less then 1 star I would. I highly DO NOT (recommend)THIS PLACE TO ANYONE I WOULDN'T SEND MY DOG THERE ..this PLACE IS A JOKE ..like right now 358p.m ive been calling for 20 mins and cant get Emerson a to answer the phone this place is very unprofessional and they let guys qnd gals hook up in there even if they're married people

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Questions & Answers

Accept Independence blue Cross?

Tammy Dillon | Sep 30, 2018
Ellie C | Sep 29, 2021

INSURANCE ACCEPTED Old Vineyard accepts most insurance and will assist with benefit verification. Insurances include: • Aetna • BCBS (Preferred Provider) • Carolina Behavioral Health Alliance • Cigna • Humana • Magellan • MedCost • United • Medicare and Medicare Advantage • Tricare (Preferred Provider) • Medicaid

Are patients sedated during their stay an how does that effect them once their discharged? Do they be put on meds after the fact?

Catherine Parker | Sep 30, 2018
KT Culbreth | Mar 3, 2022

(Feb. 26th) Some patients ARE sedated against their will. Most patients are not, but the possibility is real. Be prepared to receive the sedation shot if the situation escalates to violence or threatening (yelling negative things and refusing to back down). Being sedated more than a few times, known as prolonged sedation, can damage the brain and increases the risk of cognitive decline and dementia. Avoid violent episodes while in treatment if at all possible. Most patients wait to receive meds for a full day because the doctor has to approve their prescriptions and only comes in the morning. Be prepared to suffer unrelieved pain, anxiety, addiction, tension, and episodes for 16 hours or more. Or avoid this facility. The doctor can keep medicines the same or change them. Some patients get taken off their personal medications for new ones. Be prepared to deal with physical upset. OR AVOID THIS FACILITY. New medications will be sent to your pharmacy when you leave.

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When is visitation

Alan Palczynski | Sep 30, 2019
KT Culbreth | Mar 3, 2022

(Feb. 26th) During COVID 19, Old Vineyard has stopped all visits and only allows phone contact. There are no computers or tablets to Zoom visit. The phones are extremely scratchy (at least in Franklin West) and that's all the visitation patients get. It may change soon, but that's how it is for now.

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I have to go to trama unit can anyone please give me any input or suggestions about this place.I'm very skeptical and my kids are taking it hard cause I have to leave them.I just want to know is it worth it Thank u

Rebecca Mcmahan | Sep 30, 2018
KT Culbreth | Mar 3, 2022

Getting help is worth it, but Old Vineyard takes an awful toll on its patients. I don't know if there are better places than Old Vineyard near Winston. Know the warnings and hope you can take the distress. I hope there's somewhere else you can go!

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What are the call times for different units?

Fluff UwU | Sep 29, 2021
KT Culbreth | Mar 3, 2022

I think all units let patients call in the morning from 7 to 8 and in the evening from 8 to 9:30. There are other times, but I would expect a call then. If you are calling the facility for a patient, call anytime! The staff will bring them to answer your call.

I call the 336 number and put in the patient code and get transferred to a line that just rings for minutes on end. When I was finally able to get in touch with the desk, I was told that there r special call times. When can I call my child?

HypeGamer02 | Sep 30, 2019
KT Culbreth | Mar 3, 2022

Try from 7 to 8 in the morning, 9 to 10 in the morning, 8 to 9:30 in the evening? I hope it works out.

When are call times?

HypeGamer02 | Sep 30, 2019
Darnell Fulp | Sep 30, 2019

Different times for different units

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How long do inpatients normally stay

Justin Calhoun | Sep 30, 2018
Casey Perez | Sep 30, 2018

It depends on their situation. Most times it’s a week.

Can I just show up

Harry Dunn | Sep 30, 2018
Amaya Ard | Sep 29, 2021

Yes you can. I walked in and got admitted all within the same day.

How do we get to talk our daughter?

The Edwards | Sep 30, 2017
Deborah Mills | Sep 30, 2017

She will get to talk to you everynight they will give u a code number

What's the hiring website ?

Angela Campbell | Feb 1, 2022
bakasteven | May 2, 2022

KT Culbreth you must be bored, do you work there? Or were you a patient? Or just that bored at home you chose to read comments about a random place and derive your comments from it. Nice darlin, love the sarcasm! 🤭 hey I have a secrect 🙄 you can't tell anyone though 🤫

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What do you do if you need to check you child in to mental institution because his out breaks are to the point he’s becoming a threat to you and others? We’ve tried medications none have work he’s up at night

Thoughts From Keem | Sep 30, 2019
antinique noble | Sep 30, 2019

Call Old Vineyard Behavior Health and they will answer all questions you may have.

How can I request my medical records

LaShawna Mitchell | Sep 30, 2019
Denise M. Wallace | Sep 30, 2019

Call medical records and request them

Do you have to have insurance to go there

Ronnie Covey | Sep 30, 2019
Ralph Pane | Sep 30, 2019

No

Will people outside of family be able to visit or will they be able to call or you call friends and such?

Emilee McCormick | Sep 30, 2019
Jessica Cahill | Sep 30, 2019

What number do I call bc it just rings and rings and he has gave me the code

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whats the building for miners called?

Hannah Gonzalez | Sep 30, 2018
Shenika Crowell | Sep 30, 2018

Truman and Adams

Are they allowed to have visitors or what is the policy on this

crystal collie | Sep 30, 2018
Jessica Cahill | Sep 30, 2019

What days?

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Is it one person to a room

Rebecca Mcmahan | Sep 30, 2018
Dawn | Sep 30, 2018

If you find that you cannot tolerate your roommate because of something big like stealing your belongings, taking all of your clothes and wearing them, peeing in your bed, or purposefully waking you up at all hours of the night, you can request a room change. If they have one available, you MIGHT be able to switch. It's up to the Techs.

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How long is the average stay?

Gen. John MacNamara and his PEIPs | Sep 30, 2018
Dawn | Sep 30, 2018

It depends on the severity of the need. A week is about the norm though.

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How is the rating on this facility an are patients normally cured before being discharged? Having being the shortest stay a week.

Catherine Parker | Sep 30, 2018
KT Culbreth | Mar 3, 2022

Patients have to feel stable by the time they are allowed to discharge. No patient is allowed to leave if the treatment team determines they are in danger. Patients aren't "cured," but they are safer. The real therapy has to start RIGHT AFTER, when patients' bodies and minds are stable with their medications. The rating is terrible because of widespread problems with Old Vineyard, but the patients I stayed with made it bearable. Something does need to change.

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Does this agency require drug testing for new hires?

Paris Knight | Sep 30, 2018
Monique Hassan | Sep 29, 2020

Yes.

Well this place tell you if you're loved one is there?

Kimberly Malloy | Sep 30, 2018
Deborah Mills | Sep 30, 2018

Any person being admitted gets a passcode that is given to family if u don't have the code they will not tell u if someone is there

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Who owns this facility? Is it part of some hospital or a private company.

Ernie Parrish | Sep 30, 2018
Erical Wilkes | Sep 30, 2019

It is ran by those whose sole purpose is collecting the government's money and there is no patient care. You are considered collateral damage.

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What kind of close can I bring

Harry Dunn | Sep 30, 2018
Ian P (RenegadeSF) | Sep 30, 2018

Close? I wasnt aware that was a thing. I'm gonna go out on a limb here and say you mean clothes. Best bet would be to call the facility and ask.

Are patients allowed to smoke outside?

Melissa White | Sep 30, 2017
Scott N | Sep 30, 2017

Not in inpatient. They offer gum and the patches but you have to ask the doctor when you see them after you're assigned one to put in an order, you can't just ask the nurses. However, during the outpatient program you'll get a few smoke breaks, in which they have a smoking section for.

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