Vanderbilt Weight Loss Center

Marie Frenz

I have been trying to get Rx for almost a month now , it has been preapproved But the wt loss clinic takes forever, too many people to go through , I feel sad about this , it’s been about a month now been to Pharmacy 3 times and they faxed everything to the Dr no answer yet.

Sharon Butrum

Very friendly employees, very caring, and punctual!

Stephani Smith

I wish I could rate them ZERO stars. I was abused by the psychiatric staff (Dr. Borero... DON'T see him unless you enjoy being put down and called names) and my progress has stalled. I've tried to lodge a complaint about his behavior but no one at Vanderbilt cares. They just want your money. I will definitely be taking my business and my body elsewhere. Better treatment and better care provided at St. Thomas.

Google User

Very disappointed so far with their staff being an unorganized. If you do decide to schedule an appointment I would call back several times to reconfirm the appointment date and appointment time. When i was finally about to get through to book an appointment I booked my appointment in January they were months out and they had no availability until March 8 is what I was told over the phone. Now mind you I asked if there was another provider I can see if it was possible to do a telehealth appointment is it possible to go to another location the schedule at that time told me no no no no. The scheduler couldn’t even tell me the difference in the two sides meaning the medical side versus the surgical side. after speaking to another person it was determined that my appointment was with the medical side as I’m talking to her on the phone we schedule appointment for March 8 so I requested off. I placed the date and time in my phone while I was on the phone with the scheduler. As part of a patient workflow the scheduler should confirm the patient’s insurance and confirm the patients demographic information. Today I get ready to go to my appointment only to be told that my appointment was March 2. I know 100% that I was not Informed of the March 2 date. I’ve been knowing since December that I was going to be out of town for work February 28 through March 7. The scheduler today also confirmed that they called you and the calls are recorded. As I explained to her I understand how reminder calls work and I did not receive any type of phone call nor did I receive any type of text message confirming my appointment. During this call we found out the scheduler did not change/ update my phone number, Nor was my email address updated either. So now I have to wait almost 2 months again for another appointment. Staff was unwilling to double book today. I understand that providers have a schedule to stick to however I have called numerous times left messages because I couldn’t get into the my health app and it was not my fault regarding the appt. in addition to me calling them this morning at 8 AM I have called back several times between 8 AM and 11 AM as instructed by the scheduler because the weight loss center phone lines are down and they can’t get through to see if they can add me and finally its almost noon I just got off phone with the scheduler who finally reach the nurse who confirmed that they would not be able to see me today so I’ve wasted half a day playing phone tag with Vanderbilts scheduler and the weight loss clinic. My time is just as valuable as Their time. I did ask if it was possible to speak with the practice manager or with the Lead and no one was available to speak with me. Now mind you I haven’t made it to appointment yet and if this is just the beginning I just might as well cancel the appointment that they scheduled for the end of April!