Best Western Plus Greensboro/Coliseum Area

Verified Hotel Guest

Positive: The two main reasons I liked this hotel was it was it was in the Coliseum area and not far from UNCG and Gracias, the hotel representative was very kind, respectful, patient, professional and personable!! Negative: I did not like that the hotel felt very dirty and lacked a deep cleaning. The room had one full/queen sized bed instead of two beds which I thought was odd. Additionally, I killed a roach my second night. My stay was decent, but I won't stay here again.

Kiani Thomas

The property itself looked great upon entry, until we got to our room. The room was not vacuumed; there was left over bits of food on the floor from the previous guests. We have a 10-month-old crawler and we couldn't put him on the floor. We also booked this place because we wanted to swim; unfortunately, the pool was closed due to the misuse of previous users/guests (what we were told by front desk). The shower was also dirty; someone elses hair was on the shower curtains. When checking in, the guy at the front desk did not provide any information as to the closure of the pool, when breakfast and check out was, nor were we offered additional towels since we were a family of 3. I have worked in hotel hospitality and for $140 for one night, I expected our stay to be relaxing after a long drive, with some family time at the pool. I suppose we could've switched rooms, but we didn't realize it was dirty until about 2100 when we were finally settling in after dinner and getting ready for bed. It was too late to pack everything and move, just to sleep, wake up, and then leave. I also overheard a family complaining about the cleanliness of their room, so why bother. I would like to add that breakfast was decent and it wasn't busy at 0730. There is also a good selection of restaurants around the area to try out for dinner. REPLY TO OWNER: 1) we didn't have any friends with us during our travel and my husband, nor I, went to the front desk to inform the clerk about our room situation. I am not sure who you "offered another room" to, but it was not in relation to our trip or my review. 2.) The front desk clerk did not specify that the pool was closed due to an incident involving a baby; he made it sound like it was a much more inappropriate incident. Regardless, we should've been notified about the closure upon check in, so that we could've made other arrangements. I would also like to add that I called day of, and was told there is a pool but closure was NOT disclosed. Clerk informed us after we had already got dressed, went down to the pool, and then asked about pool hours as it was only 1830. He claimed the pool had been closed for several days. 3.) I will call the hotel, however, we are from out of state and will most likely not be back.

Danielle Abbott Jackson

Everyone was very helpful. Room was clean and much nicer than I expected. The breakfast was so good!! Eggs, sausage, potatoes, sausage gravy, biscuits, pancakes and more!! I love a good breakfast lol We will definitely stay again when we have a Greensboro date night.

Kanika Mcivor

The hotel staff was amazing. The room smelled amazing. Not to strong not to much. The room was clean. The jetted tub was amazing and very relaxing. The hotel could use a update. But I would recommend!!!