Quality Inn & Suites Brownsburg - Indianapolis West

Stephanie Harlan

Completely unacceptable property. The first thing we noticed when we got to the property was an odor coming from a factory across the street. It was a bit windy then so it wasn't bad at that time. The next thing we found out was the swimming pool was closed. It was completely covered up. We picked that property because it had an outdoor pool and we wanted to swim. Ironically, i had called the hotel earlier in the day because we were curious if they had a hot tub in conjunction with the pool. The man who answered told me they "only have a pool, not a hot tub." He didn't even mention on the phone that the pool was currently closed. That was very deceptive. We were checked into 2 rooms. One of them had food all around the nightstand between the 2 beds with ants crawling all around the floor, nightstand and onto the beds. The other rooms bathroom had not been cleaned and the toilet had urine and toilet paper in it. The shower rod was falling off and the paint was bubbling up all around the bathroom. We went to the front desk and were moved to 2 different rooms. The main staircase off the lobby going upstairs was filthy. It was carpeted. There was ground in dirt, and debris. It was clear it had not been vacuumed in a very long time.The lady at the front desk told us she was reducing our rate down to $123 for the 2 rooms which would make it around $70 per room with tax. One of the new rooms AC buzzed loudly every time it came on all night. It kept waking us up. The other new room was fine. The factory across the street was loud and gave off a much stronger smell than what we had previously noted. The connecting rooms were loud. We could hear talking between the rooms and the alarm clocks going off. When we checked out, I asked for a copy of both room receipts. We were charged $123 plus tax per room. We had been told that would be our room total for both rooms. The morning desk clerk had not been aware of the situation but the night clerk had left notes in the desk book. The morning clerk called her manager on the phone. He spoke with me on the phone. His voice sounded exactly like the man I had spoken to the day before when I called to inquire about a hot tub. He refused to honor the rate reduction we were offered by the night clerk. He said "she never would have said that." Yet 4 of us were standing there and specifically heard her say that. This property is filthy, has bugs, is in a state of disrepair. It has no working pool and does not disclose that on their website or when you call them. There are no outdoor tables as shown on the website. It is loud and smelly. There is no pride taken by the manager/owner to keep this property maintained, cleaned. They do not operate in an ethical manner. They use deception. We should have not checked in and instead gone to the hotel next door. However, they would not have refunded our deposit if we had. Do not stay here!

Steph

Positive: No bugs. Waffles. It was fine for a one night stay. Negative: I would not stay here for more than one night. Lobby floors needed mopping and the breakfast was bad. There were breakfast sandwiches that had labeling indicating they needed to be frozen until served and they were thawed on the counter with the toast.

S550_Haiden

Breakfast was pretty horrible. Shower water felt as if you were covered in a layer of film. Room curtains were dirty. I do not recommend this location for the price that was paid. Staff wasn’t friendly at all. Two of the women just sat in the office on their cell phones each time I walked past.

Debra

Positive: Staff was very helpful. Especially the morning gal! We¿ve stayed there before and have always had good experiences w/ people working there Negative: Hopefully the maintenance will improve. Bathroom walls & shower were pretty nasty but bed was clean and comfy so I called that ¿balance¿.