Residence Inn by Marriott St. Louis O'Fallon

cynthia rivard

This was the most disgusting hotel I have ever stayed at. When we get up to our room I immediately notice a smell leading me to believe this room was not cleaned properly. However after take a few steps further and noticing a massive wet spot stain on the couch, what looked to be Cheeto dust all over the bathroom door, vomit on the walls in multiple places and a kitchen that looked like it hasn't been cleaned in months I realized the room definitely wasn't clean. It gets worse, I wanted to take a shower and the shower liner was something you'd study in a biochemical warfare lab, and it wasn't just ours. Our friends across the hall's shower curtain was ridden with stains, mold and who knows what else. Changing rooms would have done nothing. The staff blamed things on staffing shortages or not being able to find enough cleaning staff. That is an unacceptable answer especially for how much you are charged. If you can't maintain the size of the property with the staff you have you should only book what you can handle. I'm very disappointed in Marriot lately, their standards have gone way down and only care about the money not the guest experience. If you have to stay in this area, do yourself a favor and book the Holiday Inn, our other friends stayed over there and it was very clean and had a better breakfast.

kathie gaylor

From the moment we walked in the door until the time we left, we felt at home! The front desk staff were very attentive and helpful when needed and the hotel and exercise room was well tended to. I have to say my favorite was Vanessa serving our breakfast ! She has a greeting for everyone and great attitude! I really appreciate how hard she works and the wonderful choices she offers every day! Great cinnamon rolls!

Stephanie Hanson

If I could give this hotel a 0 out of 5, I would. We had a last minute trip and had to stay in O’Fallon for one night before moving to our final destination. When we checked into our room, the floor in the kitchen was filthy and I asked the front desk to have someone come clean it. Housekeeping came, barely swept and then told us that it was difficult to get cleaning staff. While I empathize with the situation, the floor could have been easily mopped and I would have been satisfied. We later found dead bugs in our bathroom. This hotel is extremely run down and not well cleaned or cared for. The ironic thing is the cleaning video that was playing while we checked in. The breakfast area was also filthy and not well cleaned which is not ideal given the current state of the pandemic. I would not recommend staying here.

MeMe

As I enter my room I check my towels and bedding to make sure everything is clean. The bed did not appear to look freshly made the sheets were dirty looking. The pillow case was turned inside out with a stain on it as was as the comforter had a stain on it. The towels were also dirty looking and one towel had hair embedded inside. The trash can still had trash inside as well as the carpet had chip crumbs on the floor. I went down to the front desk and informed the staff of what I just seen. I was then handed some new bedding to go make my own bed as well as new towels well to my surprise they looked dirty looking. I think it's time to get all new bedding and towels. Guests loves white linen. We were told to put trash and used linen outside the door for housekeeping. Well guess what? Those items been outside the door since we checked in and stay outside the door on the floor until we checked out along with several other rooms on multiple floors. Went down and explained what I experienced the night before to a different staff member and was provided a bag of popcorn for the inconvenience. Overall the room was nice just wished it had been properly cleaned the bed was comfortable. Housekeeping should always take care of the hallways even if that room is not being cleaned. The swimming pool water needs to be drained and refilled. The hot tub was out of order unfortunately. The exercise room is nice with a lot of nice options to choose from. It has a basketball court plenty of parking and the grounds are kept clean. Housekeeping needs some work.