Citizens Bank

Malerie McArdle

Online banking never works (on both the app and the website). Maybe 7 out of 10 times you will get an "account inaccessible" message when you try to log in to view your account. For someone who uses online banking primarily, Citizens is very unreliable.

Sheila Drinkwater

Closed my accounts (checking and savings) about a month ago. Come to find out, your account isn’t officially closed. Citizens will keep your account open, allow automatic payments to go through and direct deposits to go in!!! So when you …

Sheila Drinkwater

Closed my accounts (checking and savings) about a month ago. Come to find out, your account isn’t officially closed. Citizens will keep your account open, allow automatic payments to go through and direct deposits to go in!!! So when you close your account at Citizens, beware it’s not officially closed. You must know more than the staff and tell them to deactivate your debit card or else automatic payments go through. Never ever have I run into this with any other bank! I regret the day I opened an account with them!!! Go else where!!!

Tom Spaulding

Outstanding customer service, exceeded my expectations. The staff is always serving with smiles. I feel that they truly appreciate our business. A special shout out to Erin Porter. Her service exceeds all of our expectations. We have been customers for over 20 years. Keep up the great service!