US Internal Revenue Service

Douglas Wilson

First, you have to understand that to do anything complicated here, you need an appointment, because otherwise there will not be any specialist staff there to help you. And the Santa Ana office regularly handles more kinds of services, but you should probably get an appointment there also, and since it's the same phone number no matter where you're making an appointment, they're sure to tell you which office you'll need to go to for what service. Yes, you might have to call the appt line many times to get through, and that sucks. That said, for what I needed to do (filing and paying), the person there was very helpful, and it didn't take very much time at all, and I did not have an appointment. There was nobody else there except the guy in front of me, who needed more complicated stuff, didn't have an appointment, and so was out of luck, they are unable to do anything that involves looking up any of your personal information here (at least not without an appointment).

Suzanne Bell

I walked in with a simple question and the woman behind the desk pretty much told me she was busy and didn't have time to help me unless I had an appointment. It was a simple question...how much do I owe you? She told me I have to make an appointment to find out that information. Then she turned around and left. Ma'am you work for me!

Todd Smith

It's not entirely appointment only. There are a few things you can walk in for, and you'll need an appointment for the rest... unless you want to roll the dice and wait. They WILL let you wait and see if they can slip you in between the folks that have appointments. That said, it's still the IRS and it's still a government building with government zombies... err... employees working there. Signage is worthless, so just keep driving around until you get lucky and find the correct entrance. There is ample parking, and they've done their best to help you get at least a quarter of your 10k steps in for the day by making your walk a long one :)

Sean S.

Fast efficient polite service, very reasonable wait and organized approach to paying your taxes or just going in to get questions answered. Thanks for the information Tammy. Ps, the DMV could learn a thing or two from how they do business here at this office