Hilton Garden Inn Portland Airport

perry Blackburrn

Staff is awesome and doing their best but this is no Hilton. It’s a run down hotel in desperate need of renovation. Carpet is soured, no water pressure, rooms are old with small TVs and bad furniture. And what’s up with the placement of the TP roll. Got to be double jointed with eyes in the back of your head. We have never hit our shins on a bed so much in our lives. Literally all of us have a bruise. This place needs to loose the Hilton name until it’s updated. What did they do during COVID?

Margaret Lewis

There was a little issue with our room and the staff outdid themselves to make it right. I appreciated that. Everyone was friendly. The hotel couldn’t be any more convenient to the jet port. Would definitely stay again.

Michael Rubin

The property is adjacent to the airport and gets some noise. We had a room facing the airport. Perhaps less noise for a room on the back side? The room's telephone was inoperative when we checked in. Also, the Keurig coffee maker was not working correctly. We requested repair in the morning, but when returning to the room in the afternoon, the service requests had not been taken care of, or had been listed previously by the staff. The rooms are of good size and the bed comfortable.

Lynn Lambert

My husband booked this room for one night (I would have left after one night if it were more) and I have to say I’d rather have stayed at a Best Western for the experience We had. It would have been cheaper and probably a better night. The staff were friendly and helpful, let me just say that. If it were solely based on customer service this would be 5 stars all day. Having said that, the beds were not comfortable, it felt like we were sleeping on a pullout sofa. I am pretty easy going when it comes to things like that but it was bad.. Secondly the walls are so thin! Make sure you are not near anyone super noisy because you will hear EVERYTHING. I felt like I was in a night club until 11pm, called and asked the front desk to ask them to turn it down. Happened just enough so I could fall asleep,, only to be woken up for round 2 heavy music at 2am. Called the desk and was told the walls were thin but would handle it. An hour later back to the music blasting. So having said that, if you want to stay here maybe sleeping on the floor will be better for your back and bring ear plugs because if you have inconsiderate people near you, you will hear everything.