Optimum

Category: Internet service provider

Address: 911 W Wabash Ave, Eureka, CA 95501, USA

Phone: +18448747558

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–5PM

Reviews

Benjamin Shaeffer

Sep 27, 2022

Terrible. I give it one star because the folks at the storefront are friendly and helpful, but every day, several times a day, the internet shuts off for several minutes or longer. Trying by telephone to reach a person to help with technical issues is an exercise in frustration. I would have switched long ago but they seem to be the only game in town, and they know it. Update: I received an email from Optimum saying they were sorry for my bad experience and inviting me to send them an email detailing the problem so they could help me. They have not responded to my reply.

ٌّ

Sep 27, 2022

The 3 month old cumsock under my bed provides better internet than this useless company (and far better customer service)

Conor McCartney

Sep 26, 2022

Easy place to get internet from

Kelsey Martin

Sep 20, 2022

Worst service ever. They told me I was getting faster internet then what I was getting with suddenlink and it’s significantly worse. And my internet with suddenlink was already terrible. Goes out multiple times a day. I work from home so this is a major issue for my job.

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Questions & Answers

As a business, I would like to be able to get an actual human on the phone to set up a possible sales meeting to go over options in person. If I wanted just internet shopping, I wouldn't want suddenlink. Anyone know how to get a human?

JohnsonAuto | Sep 28, 2019
V. Richards | Sep 27, 2021

I tried reaching a "human" through the GET HUMAN system, but it just kept cycling beteen a wait time of 21 min and 6 min. They never answered. So I chose the $1 offer to talk to an "expert." When I tried to pay using PayPal, I found out I would be billed a monthly recurring fee of $40+. Total waste of time and I never got to talk to real human!

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How do I file a complaint

A Kelly | Sep 28, 2018
Shaun Federmeyer | Sep 28, 2018

We all need to get together and file a complaint with the fcc and petition humboldt county to create local high speed net as a utility.

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Will I get a refund or rebate for the channels you are no longer carrying? Why should I pay full price now that you've dropped local programming?

duncan burgess | Sep 27, 2021
Tammi Robertson | Sep 27, 2021

No went through this before suddenlink is horrible im getting Hulu and a tnt for internet.

What happen to the morning and Noon News on Ch. 5. At lot of our friends enjoyed this daily news. Thanks

Pauline Pire | Sep 28, 2018
Greg Beaumont | Sep 28, 2018

Wouldnt me nd knowing that too it was my morning news ive watched for years. Its not on open air (digital antenna) either. So my guess its a programing feed that has changed just a few days ago, not Suddenlink fault this time. 🤔

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My tv says channels not authorized. I call suddenlink and they restarted it from their end. It’s still not working. What’s next step?

Simone Wyche | Sep 28, 2019
Ursi Reynolds | Sep 27, 2020

Go to eureka office. Tell them to activate a new code for the box. Only can be done from this office, not through phone. Keep box plugged in, they will put new code on it, you will have service restored. Then talk to billing about how long service was out. Mine was 6 weeks.

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I want to know why my bill keeps going up for Internet? 😡

Liberty A Bell | Sep 27, 2021
Stephen Arnett | Sep 27, 2021

Thats what suddenlink does best they jack the bill sky high on you if you can find another internet provider that would be ideal.

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Is there an after hours equipment drop off?

Rachael | Sep 27, 2020
Brian Goodrich | Sep 27, 2020

There is a drop box just outside the door where you can drop off equipment at any time.

Need to change password

Jo Center | Sep 28, 2019
Brian Goodrich | Sep 28, 2019

For what? Modem? Email? Account?

Why do you guys keep turning me off when I always pay on the third ?

Christel Williams | Jun 29, 2022
Christel Williams | Jun 29, 2022

Thank you Gordon Clatworthy. I have about had it with them.

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Why can't I get PBS (channel 13) on suddenlink?

Saskia Burnett | Mar 1, 2022
Chet Ogan | Mar 31, 2022

Shut suddenlink down, turn tv off, wait 3 minutes then reboot it. Works for me.

When I paint my house, do I paint over wiring attached to the house?

Karen Furber | Sep 27, 2021
Cecil Lawrence | Sep 27, 2021

As a ex house painter I would say no but there shouldn't be a reason why you can't

Does Suddenlink suppoet a CABLE CARD for the TIVO EDGE for cable?

V. Richards | Sep 27, 2021
Monica Warden | Sep 27, 2021

Probably not!

Can I get ESPN plus

Candy McConnell | Sep 27, 2020
John Nicklas | Sep 27, 2020

If you have wifi and apps on your TV, you can get ESPN plus through Hulu or Disney

My boyfriend is a new customer and we need his account number how do we get it?

Christel Williams | Sep 27, 2020
Michael Ratcliff | Sep 27, 2020

You should be able to go to the office and they will look it up with a simple I'd check. Otherwise it will be on your bill when it comes.

Did you change the TV lineup??

Eliz mohorovich | Sep 27, 2020
RODNEY ZASTROW | Sep 27, 2020

Some channels have switched some programming. But it seems that the channel's themselves have remained in the same numerical positions.

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How would i go by adding a channel

A Google User | Sep 27, 2020
RODNEY ZASTROW | Sep 27, 2020

I think you have to call the Suddenlink Office

Do I need a modem that has a Jack for phone or will be using the wall Jack As we are going to purchase our own modem & router before our service install

Bonnie Martinez | Sep 27, 2020
bill fox | Sep 27, 2020

It's a cable connection

How can I pay my bill online?

Marcia Moore | Sep 28, 2019
Ken Croker | Sep 27, 2020

I downloaded the suddenlink app on my phone and paid my first bill there.

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How do I hook up the cablebox to the television

david swisher | Sep 28, 2019
Mikayla Drumm | Sep 28, 2019

Coax cable to Cablebox. Then HDMI to TV. Be sure to do the initial setup which searches for stations. You can also Google or YouTube for visual and audio aids.

Has anyone ever been accused of illegal download that they did not download....?

India King | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

i haven't.. lol..

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I'm watching comet tv channel. I like it, but I was told that only hd channels were available on my Suddenlink account. Long story short, the commercials are hd, not comet. Anyone know why?

Michael Edwards | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

make sure you scroll to the higher channel that has an "HD" near it.. like instead of being chanel 29.. it might be like 129hd or 229 hd..

What is wrong with the cable? There are currently 4 channels not working and it says "Video signal interupted. #225" And on a related issue, how much do you charge now to cancel service entirely?

bette berg | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

no charge i believe.. just pay what you might owe and return all the equipment..

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Do you get the travel channel with extended basic cable?

Richard Raguth | Sep 28, 2019
Bill K | Sep 28, 2019

Not sure call them

Is the system down? Internet and phone not working

Clare Golec | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

no issue here in Carlotta

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Is cable out in Arcata

[email protected] 7778Ray2 | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

im not sure.. possibly due to the heavy rains..

Are you open today, Presidents Day, or not?

Susan Schumaker | Sep 28, 2019
Brian Goodrich | Sep 28, 2019

I don't believe so.

Is there a# I can call to talk to a human being?

Michael Edwards | Sep 28, 2019
ZAYANTE KING | Sep 28, 2019

yes

iS THERE A LOCAL PHONE NUMBER FOR SUDDENLINK IN EUREKA,CA

Metta Mc C | Sep 28, 2019
S Carter | Sep 28, 2019

Yes

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Static on keet tv?

janina shayne | Sep 28, 2019
William Hanson | Sep 28, 2019

Sorry don't have one

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How bad do you guys truly think this place is?

Grackula | Sep 28, 2019
Chinchilla Chimichanga | Sep 28, 2019

They'll raise your rates without so much of an email notice

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Why do I keep getting low band width while trying to stream Prime!!!???

Patti Stammer | Sep 28, 2019
Brent Bennett | Sep 28, 2019

Restarting the device, modem, and router will fix this most of the time. Also depending on whether youre connect straight in or using Wi-Fi will matter tremendously. Sometimes its as simple as someone else using the internet in your home at the same time. I tested my internet peoviders bandwidth to find out i was not getting what I was paying for and found sometimes the time you use it may be throttled... It does and can happen.

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Our Internet & bluray doesn't work now with new box, although all plugged in. What's the secret?

Cyndy Bibler | Sep 28, 2019
Deathwalker Du Vark | Sep 28, 2019

Had this with my mother in law call and talk to an agent to fix the problem

Is suddenly in Eureka open between 12 and 1

Willie Bramlett | Sep 28, 2019
Brian Goodrich | Sep 28, 2019

Yes

Is Suddenlink in Eureka open today?

Edward Lapple | Sep 28, 2019
Brian Goodrich | Sep 28, 2019

Yes.

Why is my t.v. not coming on? Screen is not showing. Help

angie Lasinski | Sep 28, 2019
Joseph O'Leary (Joe) | Sep 28, 2019

Yes sounds like no power

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Does anyone know why our internet has been so slow the past few days? I cant get anyone at suddenlink to give me a straight answer.

Shaun Fed | Sep 28, 2019
S Carter | Sep 28, 2019

It has been terrible. Weak signal, slow. The cable sucks and the internet is sub par.

Why can't I get the MLB playoff broadcast on TBS?

David Harris | Sep 28, 2019
Joseph O'Leary (Joe) | Sep 28, 2019

That's correct there on different stations ⚾

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Still waiting for my service to be connected,spoke with sudden link on 7/26 given a deal. Tech was scheduled for 8am -12 came out the next day Friday 7/27. Was told it needed to be rewired due to new codes,still waiting.."where's my tech?🤗

Brenda Mc | Sep 28, 2018
James Cunha | Sep 28, 2018

Complain until they give you free stuff😁

Could i please get the local phone number not a toll free one?

Melissa Smith | Sep 28, 2018
Joseph O'Leary (Joe) | Sep 28, 2018

Yes in the phone book

Does not open at 8

Roger Sullivan | Sep 28, 2018
Brian Goodrich | Sep 28, 2018

Correct, 8:30 on Monday, Tuesday, Thursday, Friday. 9:00 on Wednesday.

If I had a line from poll to house for access ATT. Would you take this line down?(which is what I want.) And. The coast of start up? And do you have anything like unto ATT access WiFi Thank you for your time. Beautiful Day out there be happy;-)

Taine Fontaine | Sep 28, 2018
Angela Dickson (Angie) | Sep 28, 2018

I have noi clue I never had to have that happen and cost of start up all depends on what you are havingvhooked up

There is no way to talk to a person? I am trying to find out what I need to do to return someone else's equipment who moved from the area. There literally is no way to bypass the auto_response or email someone there.

Leslie Anderson | Sep 28, 2018
Greg Beaumont | Sep 28, 2018

Unfortunately there is no way to get ahold of them directly unless you complain a lot I got on dslreports dot-com and was complaining about an issue and took about a page and a half and finally a supervisor emailed me the best choice is to go down there in person 911 West Wabash Eureka and wait in line you could try and schedule an appointment for technician to come by to work on your service and then have him pick up the box but make sure it's noted in the work order Suddenlink is now owned by altice a company out of the Netherlands currently I'm trying to get a job through them the last time I tried to get a job through Suddenlink directly they interviewed me twice but then I think they looked back at the dslreports page and decided they did not want to hire this particular technician fingers crossed altice will hire me for I am very qualified good luck

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My Telephone 2 line is out. How do I reconnect it?

Carolyn Moskowitz | Sep 28, 2018
Joseph O'Leary (Joe) | Sep 28, 2018

Use your cell phone to call Suddenlink or AT&T 😡

What does a flashing home button mean on wireless router?

Matt Fordham | Sep 28, 2018
Joseph O'Leary (Joe) | Sep 28, 2018

I don't know sorry

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We are having internet issues and think it may be our router. Did you furnish this or should I buy one?

Cindy Graham | Sep 28, 2018
T. B. | Sep 28, 2018

Did you check to see if someone could of cut your line out side Because I did with the trimmers we had promblems for years losing the internet after changing and having them come to my house so many times . The last person came and went all around my house and sure enough it was where cut the old line i thought . It would work then stop then work. So the suddenlink man replace the line but put it up high so it wouldn't happen again . We have not lose are internet since.

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Is Suddenlink cable out

Michelle Lee | Sep 28, 2018
Joseph O'Leary (Joe) | Sep 28, 2018

Yes today and yesterday 😭

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Why does my internet keeps drooping out ? I have already changed the wireless router

L Minton | Sep 28, 2018
L Minton | Sep 28, 2018

We have new cable as of 6 months ago, didn't help. Maybe update modum ???

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Pay bill on line

Ginger Wheeler | Sep 28, 2018
F U | Sep 28, 2018

Phone is annoying. I reccomend paying online.

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Anyone else having trouble streaming Hulu? Terrible Suddenlink signal!!

Dawn McGuire | Sep 28, 2018
Marissa Couch | Sep 28, 2018

Yes but only on my blu-ray disc player no other tv in the house has any problems so I blame the player.

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Wanted to know if your open tomorrow

Carmen Herrera | Sep 28, 2018
Jojo Dukes | Sep 28, 2018

Open tomorrow, but closed the following day.

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Net out plus phone and tv

Stuart Haggard | Sep 28, 2018
Gordon Clatworthy | Sep 28, 2018

At the cost of your soul.

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Can I put a block on recorded calls?

Dave Treat | Sep 28, 2018
Marissa Couch | Sep 28, 2018

Idk, but since most smartphones have thier own app to block unwanted calls, then yes. If you have issues on your home phone (landline) use the do not disturb call registry that will stop most if not all solicitation calls.

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Are you down in 95547

Patricia Phillips | Sep 28, 2018
Elsbeth Cameron | Sep 28, 2018

No

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