Home2 Suites by Hilton Omaha West, NE

Carly

My boyfriend and I stayed at this hotel from 7/22 - 7/24. We're from out of town and were looking for an affordable place in Omaha, and this hotel was within our budget. I'll go over the pros and cons below. PROS: This hotel is in a quiet yet developed part of town. I liked that it was near good restaurants and a coffee shop. As for the actual hotel room, I liked how quick the AC unit was and I felt like our room (a suite) had two separate rooms. When we got to the hotel, we were assigned a handicap-accessible room that did have a large bathroom. The bed was comfortable, but nothing special. There were 2 large TVs in our room, too. I will also say that I felt like the staff was attentive. CONS: The noise is unbearable at times, depending on who is above you. The people above us were up partying (with children!) until at least 2 in the morning. After an hour of the loud noise and music, we called the front desk and asked if there was anything they could do considering we had an early morning + a 6-hour drive the next day. The man on the phone was very attentive and said he would handle it. About 10 minutes later the music stopped, but the talking did not. The front desk person can't control people chatting, so I was just thankful he talked to them in the first place! We were finally able to fall asleep after the music was off. The other con was the shower in our bathroom. Being it's a handicap-accessible stall, the shower head is connected via a hose and comes off a base so someone can wash their body. While this type of shower is wonderful for someone in a wheelchair, my boyfriend is 6'3. The actual shower head is probably at 5'2, and you can't move the head to face in any different direction. So when we turned the shower on, the water shot straight forward onto the floor of the bathroom. It wasn't the end of the world, but it did make showering more difficult for us. Overall, I would probably stay here again but would request a room on the top floor.

Kathie Dahlman

I will start by saying I will NEVER stay in this hotel again. I booked my reservation through Priceline for three days. Upon arrival I checked in and was excited because everything looked great and the staff member that checked me in was super friendly. She informed me that because I was only staying for three days there would not be housekeeping service( they did this only after five days) and that if I needed towels, tp, etc. to just let them know. This was all fine for me. Second day was great, went to the gym had some breakfast all good key worked for the room and gym( keep this in mind) Next day I noticed a charge for $178 from the hotel on my credit card statement. Didn’t think too of much of it at this point. I travel so often back to Omaha I had actually kind of forgotten I had already paid in full through Priceline for the whole three days. The last night there my daughter and her boyfriend came out at about 9:30 to meet my brand new puppy( another appeal of this particular hotel, pet friendly) when at about 10:10 pm the hotel phone rang. It was the manager at the front desk telling me( EXTREMELY rudely) that they had no record of me being in that room and my reservation had been only one night and I needed to bring a credit card down immediately if I wanted to stay for the night and that I had been staying for free, I asked why this wasn’t addressed earlier and she stated “she didn’t know it was me in the room and had given it to someone else but they went in and saw my stuff and a dog in there and said they couldn’t stay there. * Remember I already paid Priceline AND had been charged $178 the previous night AND my key was still working, AND no room service had come to clean the room , since I was apparently supposed to be gone( you would want it cleaned for the next patron right??) I went down and Michelle the manager continued to belittle me and tell me I had to contact Priceline AND then charged me another $184 for that night. I did contact Priceline the following morning( it was almost midnight by the time this was all finished the previous night) and they were super courteous and even refunded two days of my stay( Priceline).This was all super unfortunate since I didn’t sleep really at all that night after having been made feel like a squatter at a very sub par hotel and had to drive for eight hours the next day. I will also be contacting BBB regarding this. I would highly recommend not staying at this hotel. ** also have discovered two random charges from them for $33 and $30 after this and never charged anything to the room. And am only giving one star because I can’t continue through this with zero.

David Pearson

Loved stocking my own kitchen during my recent trip. saved me time before and after work having my food ready for me in the room. Love Home2. decent cable machine in gym and has salt water pool and spa.

Daniel Lamb

Worst bed I have ever slept on period. If I didn't hang on to the side of the bed Me and my wife would roll into each other and meet in the middle. I would not be surprised if they got that poor excuse of a mattress out of the dumpster. We stayed there 3 days and my back has never felt worse. staff was okay not supper friendly but still on the nice side. motel level living at a hotel price. I'd suggest finding somewhere else to stay.