DoubleTree by Hilton Hotel Omaha Downtown

Brian Layman

Decent hotel with nice views of the city from the higher floors. The front desk was helpful with items that were missing from the room after checking in and that stopped working during the stay. The shuttle was convenient to the chi convention center and it is a nice walk to the Old Market district. The hotel was wonderful in negotiating a low rate for our group in return for serving the room once every 5 days. The only thing I missed from that was new coffee packets in the morning. ☕️

shayla fulton

Absolutely awful. Tried to check into our room at 5:30pm, they charged our card but told us rooms weren’t ready yet but would be in time. We checked in often to see if our room was ready yet… it wasn’t. We ordered pizza to the lobby after about an hour with 3 hungry kids waiting. Sat at one of the only tables available with our kids to eat and were told we could not eat outside food there. So our kids had to eat pizza on the floor. We were not able to get into our room until 9pm after arriving at 5:30. Our room door was broken, gum on the carpet, and front desk wouldn’t answer the phone to assist with needing extra blankets for the night. The only accommodations that were offered were breakfast coupons that didn’t start until 7, but we had to leave prior to that for a baseball tournament. Manager was rather lacking in any sincerity over all of the extremely inconvenient issues we had. She wouldn’t even remove the $10 parking charge. We weren’t told at 5:30 we would be waiting for over 3 hours or we would have taken our hungry, tired kids somewhere else.

Michelle Loew

Older hotel but well kept up. Was very nice you couldn't hear people in next room only when people were in the hall. Breakfast was good. Only complaint would be there were no refrigerators or microwaves in rooms. Have to give a shout out to the amazing front desk lady DAWN. She was extremely helpful and very friendly. Was our first impression with this place and last so she made it a pleasant one. They are lucky to have her!

Connor Hollrah

Great hotel staff that made the stay very nice. The hotel itself had a bit of an odd and old feel. All the the hotel doors in particular seem old, as do the elevators. There is a pretty nice, but small fitness center. Having good treadmills is always a plus for me. The one gripe is the parking, you have to peak down the street a couple blocks.