Hilton Garden Inn Omaha West

Jim Frazer

The room and hotel itself were fine. Clean, comfortable room. However, we were looking for a place with room service and an onsite bar available. These were listed on the booking page, but it turned out that both were closed "until further notice". We also prepaid for a "hot breakfast buffet"...but since the restaurant was closed, we were instead given a bagged breakfast consisting of a frozen microwaveable sandwich and a yogurt. Crazy. They may be short staffed, which is understandable. Had we just been told up front, we would have chosen a different location to stay.

Christina White

Very unfriendly staff during my entire stay. $12.95 for breakfast....no thanks! My room didn't have the latch at the top of the door. I had to ask for someone to install one. The bottom of the door was off the carpet about 1.5" and let so much light in over night. TV didn't have sensor to change the channels and the staff had to bring one up, she seemed like it was an inconvenience. My favorite part of my stay was the used bar of soap I found in my room. When I took it to the front desk, they simply said "What's your room number?" They didn't offer to even clean my room/bathroom again. Outlets sticking out of the wall in the living room. A few outlets didn't work. Hot tub wasn't working but there was a sign that I could walk to the Home 2 suites across the street, if I wanted to use a hot tub. I won't come back again. No point in reporting to a manager, since they didn't care.

Ingrid G

Our stay at Hilton Garden Inn was good. However, what made our stay exceptional was the Lady Running the continental breakfast! Kelly was the sweetest she let us know we were the first guest to arrive for breakfast. She asked if we would like some potatoes because she usually waited for the first guest before she made them so they would be nice and crispy. The breakfast was delicious and the potatoes were the star of breakfast. Kelly was supper attentive and made sure the food was to our liking and this was a great way to end our stay there.

Mark Beeson

Less than friendly service at the front desk. We arrived after 10 pm on 3-10 and the woman who was covering the desk seemed put out having to check us in. Then the following morning, I had asked the gentlemen at the front counter about the breakfast as we had paid for it with our reservation. Again, he seemed inconvenienced to be bothered and didn't make eye contact while asking for my information to verify that I had indeed paid for my reservation. Then the woman who was preparing breakfasts and taking orders on Friday was the friendliest staff member we encountered. She is the only reason the review was two stars,. As a Hilton Honors member for many years, I was disappointed to bring my wife to this property. Will be looking for another hotel the next time we are in Omaha,