Hampton Inn Utica

Mohri Hime

A very basic hotel. Many things were not working. The room was huge. The swimming pool was closed and they offered that we could use the hotel nearby. The ac thermostat was broken. The faucet in the bathroom came off. Room looked clean but there were signs of less than complete housekeeping. Still, it was convenient and good price when all around us had very steep price.

Kirstie Miles

Comfortable beds. Very clean rooms, and very well maintained property. The staff is wonderful and helped us with all of our questions. In the hospitality industry most people are confident. Arin at the front desk is exceptional. She brought up extra pillows and our takeaway order that was delivered to the front desk. She’s always asking if she can help in anyway to make our stay more comfortable. She’s extremely professional and kind. Her actions give a new meaning to “hotel guest”. We really felt like we were very welcomed guests. I would strongly recommend this property. Aryn is an excellent Employee. Any organization would be proud to have her represent their company. Aryn deserves a promotion and a raise.

Ethan Thompson

The staff was very friendly and my room was clean. They let me store my pack laden bicycle in the back room so I didn’t have to lug it up the stairs. I especially appreciated their accommodating my request to change rooms when I had a noisy neighbor at midnight who wouldn’t respond to knocks or calls from the front desk. Overall I’m very satisfied with my stay and wouldn’t hesitate to stay here again.

Kevin McGonigle

No housekeeping, broken elevator, and no discernible concern on the part of the front desk. Toilet seats were broken and lights were out in the room. Each of the 5 rooms rented for the weekend had a problem. This is the first and only complaint that I have ever registered on a hotel room......and I stay 40 nights a year (for 25 years) in various hotels. The worst was that no one seemed able to fix any of the problems. Sad. Really sad.