Hampton Inn & Suites Grand Rapids Downtown

Saniah

Hotel housekeeper stole my Apple Watch and refused to acknowledge the employee stated “our associates don’t steal” tracked the watch and it was moved . It was stolen . The video is posted on my Tiktok @scorpiotf

Alisha Spencer

Very disappointed in our stay here. Room wasn't cleaned well, old food items from past tenants were left, fridge was broken, nothing appeared to be wiped down. Fire Alarm went off at 6am, apparently was a false alarm but never bothered to send any staff out to update guests standing outside while it was snowing. Some guests were in pjs with no shoes or coats. Finally went up to lobby while alarm was still going off to find staff at desk. Was extended a credit for parking which i never got and charged full price for room even after multiple hours were spent out of the room for alarm. Never received any kind of outreach apologizing for the inconvenience. Submitted concerns in a survey after the stay and still nothing. I certainly hope they fix their emergency plan so their guests. I would expect better for $300/night on a weekend.

Oliver Paw

Love the rooms. Clean and feels new! Laundry and gym were good too. Jericho who works at the front desk was amazing. She was helpful and ever so patient. Kudos to her. From room 612, 19-22 March.

isidra solis

Loved our stay! Everything was very clean and comfortable. Room was very spacious, comfortable bed. The best part was the breakfast! Delicious eggs, sausage, potatoes, waffles and so many other choices. So nice seeing a hotel not cut corners(detailed cleaning, comforts and food), that's hard to find now days. Thank you