Providence Department of Human Services Office

Category: Social services organization in Providence, Rhode Island

Address: 1 Reservoir Ave, Providence, RI 02907, USA

Phone: +18556974347

Opening hours

Sunday: Closed

Monday: 8:30AM–4PM

Tuesday: 8:30AM–4PM

Wednesday: 8:30AM–4PM

Thursday: 8:30AM–4PM

Friday: 8:30AM–4PM

Saturday: Closed

Reviews

Seth Patenaude

Sep 23, 2022

Have been trying to talk to someone for the last 4 days. I start calling before they open and stay on the phone till after they close and then it hangs up on me. Got someone only not being able to hear her because she spoke so low so I asked her nicely if she would speak up again she spoke low so I asked nicely again and she hung up on me and never called me back. It's a shame and sad

Luis Antonio Negron Robles

Sep 20, 2022

They do not answer the calls that one makes, I have waited 4 hours and what they do is hang up the call and then they say that one is committing fraud, I do not know why they are in that office with a telephone if they are not going to answer it

Rohan Jack

Sep 6, 2022

For not 1 but 2 days I sat on hold for over 6 hours even past closing and never spoke to one person. This has to be a joke right?

melissa Mccann

Sep 2, 2022

It is way too small and they cram way too many people in. They desperately need to have a rule that says if you use your cell phone, you must use headphones. The workers there, are kind and compassionate.

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Questions & Answers

Forget u dhs the way u all treat people u should be ashamed

Conchetta Paolino | Sep 23, 2018
Susan Coombs | Sep 23, 2018

I have to say it took me a lot of talking and pleasing to get seen rite away I have lung cancer and 3 days before christmas was diagnosed with thought cancer I was so sick but had to go there becous e 2 days on hold on the phone for more than 8 hours each day told me I had no choice but the only way I got help was to talk and plead to those people how sick I was and was seposed to be in bed not out in 4 degree weather so thanks for not answering the phone even when they say you have a 3 a a half hour wait and you wait 8 hours for 2 days not very helpful but somehow with God's help I got it done

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Is the Providence DHS office still open on the first Saturday of the month 830-1230 or do they not do that anymore?

Patricia Chivers | Sep 23, 2018
rob axXxiis | Sep 23, 2018

ii beLieve they are .

Can an individual apply for a Rhode Island EBT card there?

Christopher Danforth | Sep 23, 2019
Dee Mor | Sep 23, 2019

Yes but expect to wait for hours

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what do I need to do to get a moving voucher. I have ssdi and medicaid. what do I need to do.

gwen etheridge | Sep 23, 2019
Tina Smith | Sep 23, 2019

Call them and ask them would be my recommendation so that you'll know exactly what you would need

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Can I apply online for health care?

Danielle Bernard | Sep 23, 2018
Dawn Nardolillo | Sep 23, 2018

No u. Can not u would have to call the dhs office or go to the office there on 206 ELMWOOD AVE PROVIDRNCE RI 02907

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The dhs office all should be all open to people who need it and it should be all in person right now

stephanie proulx | Sep 22, 2021
jamerican ma | Sep 22, 2021

Yea they not letting u in for nothing and dropping off papers risky cause they stay claiming they didn't receive them

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I just spoke to someone who was yelling, did not let me speak and hung up on me. I would had understood if I was being rude but I was not! The customer service is horrible and they seriously need to check themselves.

Daniella Amparo | Sep 22, 2021
Jose Antonio Reyes | Sep 22, 2021

True Facts, some people let their position over others to extreme limits without realizing where they themselves come from or just how Equal we are as well, be patient and let no one stop you from having to do and be you.

Is DHS open today?

Brittany Rollins | Sep 22, 2020
Sandra Bishop | Sep 22, 2021

Is dhs office open to the public or are they still closed cause of covid

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I need to renew my reduced fare bus pass for the next two years. I am going to need a statement showing that my Medicaid/Medicare insurance is still active. Can I get one mailed to me instead of waiting in line at the office.

Claudia Fox | Sep 23, 2019
ernesto shulterbrandt | Sep 23, 2019

I'm not 100% sure but yes you should be able to contact them or Medicaid and ask them for a copy of the info you need. You can even have it faxed over so you won't even have to go there.

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Is the government shut down going to effect my food stamps?

Jeannie Reilly | Sep 23, 2019
J. M. | Sep 23, 2019

FEBs deposit will be sent out on the 20th of january.. so you will recieve that early .. But its March thats the problem... DHS is trying to figure out how to manage March and forward if this Stupid Pres. Keeps this shut down going... so prepare save Febs deposit you get this weekend!!!

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I have gone to dhs office on 3/19/18 to bring a letter. I need to do an update and changes on my snap. They did scan the paper they have told me no need to wait. I will receive a phone call. The days go by and weeks. I have not receive a phone call.

Claudia Palacios | Sep 23, 2018
Frederick Kenney | Sep 23, 2018

The same thing has happened to me with my snap I had to go back down to the office three times afterwards they said they scanned my papers and it did not work but this Providence office is messed up down here so try again go down to speak to them wish you luck

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Who do you call in the state that helps people on ssi move into apartment. Through the state

Lisa DiDonato | Aug 23, 2022
Lisa DiDonato | Aug 23, 2022

I am moving from one apartment to another in the same building.

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Need to get a birth certificate... Do I need to call for appointment

Julia Hill | Feb 24, 2022
A Google User | Feb 24, 2022

No

Were can u get a new ebt card

Amanda Chase | Dec 26, 2021
eliz cruz | Dec 26, 2021

you have to call to order a new one unless you visit another location that is taking walk ins.

Why is it that when you call you're on hold for hours? I just spent my entire morning on hold... this is extremely frustrating

Latanya Robinson | Oct 27, 2021
MJ Ismail | Oct 27, 2021

You absolutely 💯 right ✅. I have the same experience as you and it's frustrating 😒.

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Is the Elmwood Avenue dhs office open to the public

Mary Gauthier | Sep 22, 2021
Jose Vargas | Sep 22, 2021

no but you can pick up and bring documents at the entrance

Someone even working ? I been calling and calling no one answers , no potion to leave a voicemail .

Maria Izazaga | Sep 22, 2021
Onri Lima | Sep 22, 2021

I went there but it's closed you can only leave your paper work and they will get it.

Is DHS open to public? One on elm street

danielle garofalo | Sep 22, 2021
Activist_Dragon | Sep 22, 2021

No, none of the DHS are open they're all working remotely.

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When are guys opening up again?

Ramona Hernadez | Sep 22, 2021
S.K.L | Sep 22, 2021

Probably when everyone gets vaccinated & the pandemic is over.

I call and get no one to talk to..im being chrged child support for a child i was already proven not the father and case was closed but there still taken my money. Didnt even stimulus checks due to this.

Fred Owen | Sep 22, 2021
Joseph Fortunato | Sep 22, 2021

Almost impossible to get a hold of anyone

Does anyone know the dhs email address

Wanda Baez | Sep 22, 2021
Lisa Gonsalves | Sep 22, 2021

Go to website

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How do I get a printout of how much I get in food stamps to my house

Darnell Bryant | Sep 22, 2021
Monique Taylor | Sep 22, 2021

They always mail you how much you get in foodstamps

They say I'm not a title to the 600 because I have a minor why is that when no one works in my house and the only income I get is $900 why

Dennis Gaynor | Sep 22, 2021
Ricardo J. Calderon | Sep 22, 2021

My income is like $500 more and I got it, try to talk to a supervisor.

What's the fax for human services

Brigett Bond | Sep 22, 2021
Steven DiLorenzo | Sep 22, 2021

Sorry that I do not know but I do know that they have a drop box in the lobby and they check on it frequently. I hope that helps, maybe a call, they might have the number on their recording.

Why is taking so long to answer phone call if the office's are close to the public to they have personal at the offices been trying to call for 2 days since early in the morning I am almost two hrs on the phone and they got me on hold

Rosario Rosario | Sep 22, 2021
Mitzy Rivas | Sep 22, 2021

On line is better

How come nobody ever answers the phone?

naoki masami | Sep 22, 2021
Maryelyn Alba Acevedo (MaryelynAA) | Sep 22, 2021

That is very strange because the DHS has a very efficient call center with workers who are very professional. Are you calling the call center or a particular worker. Just so you know, most of the workers at DHS are working from home because of Covid. The number of the call center is on the DHS website.

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I applied because I came from Massachusetts homeless ! And they hung up in my face and basically denied giving me any foodstamps in general. How is this possible???

Taina Lopez | Sep 22, 2020
Miguel Dominguez | Sep 22, 2020

Welcome to Rhode Island

How do u do online to recertify

Laurie Whalon | Sep 22, 2020
Pamela Martin | Sep 22, 2020

You have to look up the app for snap it should say w i c snap they have a app online and you can find it and ask how do you recertify and it'll tell you

How can you send an email to the dhs office

tania jimenez | Sep 22, 2020
Juan J. Martinez | Sep 22, 2020

I really have no ideas how to do it.

Is it open on Friday Nov 29

michy0409 | Sep 22, 2020
Virginia Manzi | Sep 22, 2020

No

My state check did not go i bank who do i call

Karen Martin | Sep 22, 2020
Susan Imbergamo | Sep 22, 2020

It should go in your bank, notify the state that issued your check..

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Can my family and I apply for emergency shelter at this DHS?

Beauty of Islam | Sep 23, 2019
ernesto shulterbrandt | Sep 23, 2019

I'm not sure if you can apply at the DHS building but they can point you in the right direction for sure. I'd hate for you to go down there, wait in line, just to get sent elsewhere so I looked up some info for you. check out RI.gov and look under emergency shelter assistance I think it's called. Try this link it should give you the info you need. Or you can dial 211 on any RI phone for help also. I hope you find the help you need. http://ohcd.ri.gov/homelessness/looking-for-help.php

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I want to apply for food stamps cause I need the help. Im not working right now & is only just me & my fiance & our 1 & half daughter. Do I make an appointment? What do I bring?

Sharanel Nieves | Sep 23, 2019
Sue Wood | Sep 23, 2019

Also apply for WIC. There's several food pantries you can get help from.

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Does DHS provide help with moving from residence to those who receive SSDI

Toni Akaholla Cicillini Repoza | Sep 23, 2019
Courtney Vallante | Sep 23, 2019

I doubt it but you can ask

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R they open today?

Vincent Obrien | Sep 23, 2019
Gerardo Rosario | Sep 23, 2019

I'm not sure is open

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Can I go with my insurance and apply for a bus ripta pass?

Lisandro Santos | Sep 23, 2019
Normandy F | Sep 23, 2019

I think you need both insurance and your food stamp statement

What do I need to pay for assistance?

Timothy Obin | Sep 23, 2019
Renee Pinheiro Brown | Sep 23, 2019

Did you mean applying for assistance? If so this is what you need or you could go get the form fill it out there, wait to be seen or get an appointment. You could also fill it out elsewhere. Then bring it back with all proper paperwork. Be prepared to make a whole day of it. Either way. (ID/License address, birth certificate, social security, If own or renting proof or a homeless letter. If staying with family or friends a letter your a transient,.IF WORKING pay stubs, if on SSI SSDI ET bring proof , Car info if you have a vehicle, bank info, any ASSETS.i think I covered everything. GOOD LUCK

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Do I need a Rhode island licence to apply?

Timothy Obin | Sep 23, 2019
Tina Smith | Sep 23, 2019

No but they will want you to get a RI license or ID within a time period of applying.

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Will they be open for Christmas Eve?

Maylou Moua | Sep 23, 2019
Louri Graham | Sep 23, 2019

Go on line find out the Holiday schedule

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Good night I need to apply for the snap of my child is 4 months old thanks😊

Eloisa Duque | Sep 23, 2019
Louri Graham | Sep 23, 2019

You need ID Social Security number address proof of address

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Yes hello I was wondering if anybody knew if the DHS office will be open today cuz it's election day if anybody knows please let me know thank you?

Angelina Deaett | Sep 23, 2019
Kirsten Cornford | Sep 23, 2019

No they are closed for election day

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Today I was their at DHS and I told the lady that saw me I told her that I needed a letter for the school department for pawtucket because I recently moved from providence. But then she tells me that I have to go to the SSI building.

Julie Lach | Sep 23, 2018
Daniel “Kingsolo” Suarez | Sep 23, 2018

A letter stating what that's probably why she sent you to The SSI building

Try to get snap. What info will be required?

Nick Liard | Sep 23, 2018
Nancy Brennan | Sep 23, 2018

You need an ID, proof of RI residency, citizenship, income.

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Is the office open today ?

Lanasia Martin | Sep 23, 2018
Claudia Threats | Sep 23, 2018

Monday-Friday, I agree go early.

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how do u reapply for food stamps

Donna DePaulo | Sep 23, 2018
Claudia Threats | Sep 23, 2018

Go to your dhs.

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If I live in East Providence..can I go to Providence Office to have paperwork scanned for snap??

Michelle Berlam | Sep 23, 2018
Francis M White | Sep 23, 2018

Yes

I just gave birth and it's been three months already and I haven't received a birth certificate. I only have a SSI card for my newborn. What documents could I use for the 6 month update for snaps?

Starrygirl92 | Sep 23, 2018
Tom Edgecomb | Sep 23, 2018

Go to RHODE ISLAND DEPARTMENT OF HEALTH they will be able to give you a copy for a FEE as long as birth has been registered. You may also try the city or town offices where you gave birth

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What are the new food stamp hours ?

Susan Overfield (Susan) | Sep 23, 2018
Claudia Threats | Sep 23, 2018

8:30am to last person in at 3pm. Its best to go there earlier by 7:30-8:00am get in the line, then you are in and out. Hope this helped

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I have not receive the amount of snap that i need to receive. I get 267.00 and i should get 640.00. These month but nothing. I couldn't buy my grocery. I need to feed three kids.

Claudia Palacios | Sep 23, 2018
Genesis “Levi” Diaz | Sep 23, 2018

There have been a change at snap. If you're living in a housing and yoou don't pay electricity and gas your food stamp will decrease.

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Are you'll open in good Friday?

maria izazaga | Sep 23, 2018
Gina Gentile | Sep 23, 2018

I would think so

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Was post to get back pay for snap and still haven't received them

Stephanie Ferrell | Sep 23, 2018
Tom Edgecomb | Sep 23, 2018

Go back to SNAP any office in RI speak to worker. Bring ALL YOUR paperwork. If you didn't get caught up in mess over a year ago they can fix then & there. Happened to me and got my stamps in an hour. Good luck. Always busy so really no good time

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Do they have a drop box that i can leave application at if i can't get their during business hours?

Ion P | Sep 23, 2018
bryant lymburner | Sep 23, 2018

They might have one dont know off thr top of my head

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I’m moving how do I go about transferring my benifits from providence or would I have to reapply at the nearest dhs location Near my new house

BreAnna Young | Sep 23, 2018
Karen | Sep 23, 2018

Apply at the one in the city that your moving to. Probably do it over the phone. Good luck.

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Do I have medical .anchor card

Jim Henry | Sep 23, 2018
Melissa Hull | Sep 23, 2018

Yes you have medical

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Can u receive stamps the same day

Stephen Silva | Sep 23, 2018
Kathy Ferreira | Sep 23, 2018

Normally there pretty good about that ,do you have children,also make sure you have all needed paper work when you go in makes the process easier

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Is the machine up and running for a new card food stamp card

Kimberly Shippee | Sep 23, 2018
Jeff Delaney | Sep 23, 2018

Worst place ever

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How do I find out why my food stamps are not on my card

A Google User | Sep 23, 2018
Lisa Jones | Sep 23, 2018

You will need to call the 800# to get your question answered. Or go directly to the office at 206 Elmwood Ave, Providence, R.I. Don't take to long because the will deduct monies from you normal amount. It might not be much but it hurts the pocket nevertheless. Don't wait go early in the AM 8:15am and bring coffee. Bring with all you information as if your were a new client, BE PREPARED. I HOPE YOUR SUCCESSFUL.

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Is it open today

Noemi Harney | Sep 23, 2018
Desiree Libucha | Sep 23, 2018

Yes

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In 0rder to get money for food lost during recent storm do you have to be on the SNAP program?

Alex's life | Sep 23, 2018
Lisa Jones | Sep 23, 2018

Yes. If you currently receive food stamps and you lost your perishables due to the storm knocking out the power, then Yes they will replace your food.

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I'm trying to get some assistant moving I receive ssi

Gina Williams | Sep 23, 2018
David Durrett | Nov 26, 2021

Gina Williams call me please

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How can I find out why I was just cut off without any notice, and who my worker is?

james Bailey | Sep 23, 2018
Kathy Ferreira | Sep 23, 2018

You might have to go in could be its time for your renewel and you didnt recieve the notice

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What days do the DHS office do replacement EBT cards.

Joseph Prout | Sep 23, 2018
Raina | Sep 23, 2018

Every day mon- fri

Anyone have the direct number , to where I can retrieve a new EBT Card ? I thought it was 435 ????

Joseph Prout | Sep 23, 2018
Richard | Sep 23, 2018

415-8251 for providence,ri office

I want to fax can I plz get the faxed number plz

Foulematou Keita | Sep 23, 2018
Erika Peguero | Sep 23, 2018

When I helped my aunt to fax a letter. I gotten the number from calling them but it didnt work. Your best ber is to go tgere personally and the have a person who scans it and that copy gets fax to the corresponding agent who is working on the case

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Do I have to go down to the dhs if I lost my card or can I call

T Sampson | Sep 23, 2018
Sean McCarty1375 | Sep 23, 2018

You consider call....that's the best step foward...

Does the Providence location do the 6 month recertification of your food card or does one have to go to the Pawtucket office to get your card ? Thank you.

David Lorince | Sep 23, 2017
Henry Lima | Sep 23, 2017

Yes the Providence location does but you have to live in Providence though.

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I need to add my newborn to my snap case what documents do I need

Monica Garcia | Sep 23, 2017
Crystal Lacroix | Sep 23, 2017

The babys birth certificate

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how the line

francisco dejesus | Sep 23, 2017
Ivette Virella | Sep 23, 2017

The wait time is horrible my uncle had appointment we got there 2 hours early n we were seen 6 hours later

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Woonsocket office number I need help don't know what's going on never got any stamps this month card is active and pin is set nothing no deposit please help me with this

Donna Goyette | Sep 23, 2017
Ivette Virella | Sep 23, 2017

I not from this state im visiting n helping my uncle and it horrible they need a better system i like they offer food for the kids while they wait to get seen

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How long does it usually take to replace my ebt card? Will the doors be open if I arrive around 3pm? Will they give me my ebt card right then?

Priscilla J | Sep 23, 2017
jamerican ma | Sep 23, 2017

They usually don't do cards after a certain time ...but you can get them done right there n doesn't take to long

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