UPS Customer Center

Category: Shipping and mailing service

Address: 4255 James E Casey Dr, Jacksonville, FL 32219, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9AM–12PM

Tuesday: 9AM–12PM

Wednesday: 9AM–12PM

Thursday: 9AM–12PM

Friday: 9AM–12PM

Saturday: Closed

Reviews

Susan Freeman

Sep 17, 2022

I work here so I'm here on a daily. Great work environment. Hard work but very rewarding

Big Boy Airbrush co

Sep 15, 2022

Always friendly fast and efficient. Only one I go to!

kathy malmquist

Sep 12, 2022

You can never get hold of a live person they transfer you to somebody in a different country who tells you how sorry they are about your experience and that they'll have somebody call you back within an hour you never get a call back. Had a perishable delivery attempt on Saturday the driver stuck the notice at the wrong door and drove off. Meanwhile I was home waiting for the package. Attempted to reach UPS on Saturday which was next to impossible and everybody I spoke with told me someone would call me back within an hour I was just trying to find out where the driver was to see if he could come back in deliver. No one returned my call

Joseph Stoddard

Sep 7, 2022

Crazy driver

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Questions & Answers

Building says customer center, yet they can’t print off labels for a package. It’s the distribution hub for Jacksonville, Florida; yet can’t print a label...... that’s like going to a hospital for treatment, and not having any supplies on hand.

Kenneth Johns | Sep 22, 2019
Dave Riggins | Sep 21, 2020

It's a distribution center, not a retail center. They can print any label they want... they just dont collect money there, nor the capabilities of confirming payments

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Is this where I can mail a gun from? Preprinted and prepaid address label from Glock. Returning a defective pistol.

James Boss | Aug 22, 2022
Marc Kendrick | Aug 22, 2022

Call a firearm shop. Most have to be shipped from and received by an FFL holder. (Federal firearms license)

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I need a personal customer rep at UPS to go over my Premium UPS with me and why a claim that they said is going thru is still not done. I. am a UPS account for many years and I used to have a UPS person I could call.

Greg Barber | Jun 23, 2022
UPS Customer Center | Jun 23, 2022

Hello Greg, I am so sorry to read that you are having problems with your claim, for further assistance, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS. Please make sure to include this case number #3648908.

Can I go to this location and pick up my package it's here In Jax. It wad delayed yesterday set for delivery tomorrow but I need it today..

James Green | Jun 23, 2022
UPS Customer Center | Jun 23, 2022

Thank you for contacting us with your inquiry. In order for us to check if package is available for pick up, the tracking number is required. For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

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How to track Shipped Packages Undelivered

Judith Jamison | Jan 24, 2022
UPS Customer Center | Jan 24, 2022

Hey there, thank you for reaching out. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

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I have a package that was last scanned at your facility that has not moved where is it please let me know as I will file claim if you can’t find it

dpenoncello | Oct 26, 2021
UPS Customer Center | Oct 26, 2021

We're sorry for the difficulties with your shipment. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Do this facility opens on Saturdays ??

Samiriyah Harris | Sep 21, 2021
UPS Customer Center | Sep 21, 2021

Hi there Samiriyah. Thank you so much for contacting us. Regarding your inquiry the address from the facility is: UPS CUSTOMER COUNTER 4255 JAMES E CASEY DR, JACKSONVILLE, FL, 32219 And they have operating hours from Sun: Closed Mon-Fri: 9:00 AM - 12:00 PM, 5:00 PM - 8:00 PM Sat: Closed For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp. Have a great day.

We want to ship a large package as cheaply as possible. How do we arrange UPS service for this shipment?

Ronald Keysor | Sep 21, 2021
UPS Customer Center | Sep 21, 2021

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Why does my package appear to have arrived in Jacksonville on July 15 and has not been delivered as of Aug 7?

Chris Little | Sep 21, 2020
Curtis Davis | Sep 21, 2020

Maybe call the center and inquire about it and tell them what you have going on

Why isn't the center opened in the afternoon?? This is very inconvenient for businesses.

Bernie Dandridge | Sep 21, 2020
James H | Sep 21, 2020

Makes sense, 99% of employees for UPS that are not franchisees are part time

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Do ups accept walk in interviews

BERNARD Frank | Sep 21, 2020
Farileyme Farileyme | Sep 21, 2020

No you have to make an appointment for as I know. Happy knowing

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how can i get in touch with ups metro in jacksonville fl for work

Chris Hixon | Sep 21, 2020
Goat Black | Sep 21, 2020

Go online and they have all you need to start the employment process

Is there public transportation for this area?

saucy dex | Sep 21, 2020
Eric Lown | Sep 21, 2020

Yes, contact www.JTA.com

I live homosassa, fl and a package is in jacksonville. Will it be delivered from jacksonville or brookville?

Arthur Ungar | Sep 22, 2019
Betty Jenkins | Sep 22, 2019

Not sure but most likely Jacksonville

can you can ship alcohol?

Jacksene Soliman | Sep 22, 2019
Ashley Albright | Sep 22, 2019

NO 1.Alcoholic beverages 2.Articles of unusual value 3.Biological materials 4.Common fireworks 5.Firearms and ammunition 6.Human remains 7.Live animals 8.Mercury or mercury -containing device 9.Hazardous marterials 10.Pharmaceuticals 11.Plants 12.Seeds 13.Tobacco products Saw this on wall behind the counter the other day at UPS. Pay attention to 3.and 6., why do these have to be mentioned LMAO 😂

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Where is the other Ups warehouse located

S. | Sep 22, 2019
Marcus Hobdy (DJ Red N Black) | Sep 22, 2019

There is multiple location in the jacksonville area

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WHO DO I GET IN CONTACT WITH ON WHEN CAN I COME PICK UP MY LAST CHECK

Yung Hunna | Sep 22, 2019
Robert Huggins | Sep 22, 2019

Yeah try human resource

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STORE HOURS? OPEN ON SATURDAY?

James Cody | Sep 22, 2019
Robert Mayo | Sep 22, 2019

8am to 8pm when they lock the door and you can wait for your packages. But be ready to wait extended times.

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What's the phone number for the hub?

Sarina Jackson | Sep 22, 2019
Farileyme Farileyme | Sep 22, 2019

You can't get the number. Unless you go there yourself and they will personally give you the number to the hub. I did have it but I don't have it anymore. You need to call the 1-800 number and then they may possibly give you the number to the hub. I was just going to say look in the phone book but it's not in there Google it and see if it's online but nine times out of 10 is the 1-800 number sorry happy number hunting

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Can I still come for my interview. Tomorrow morning

Jessica Cook | Sep 22, 2019
Tommy Shumate | Sep 22, 2019

This would not be the place to ask. Your best bet is to show up at the time of your tour

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Do you allow your workers to pry in the boxes? Also what is your policy on late deliver because I paid for 2day shipping and have not received my package since Dec.8 and its Fecember 15? This is redixulous...

Victoria Madison | Sep 22, 2018
coolknight360 | Sep 22, 2018

No workers are not allowed to pry in boxes only if its leaking or wet may the hazmat team come to get the package to come take it to place it in another box or put it in a drum

Your 1800 number and google say your open m-f 9am to 7pm but the sign outside the location says 8:30am-8pm. What are your actual hours?

Keith Heitman | Sep 22, 2018
Christy Sikes | Sep 22, 2018

I work at ups and the customer counter closes at 8pm, that i know for sure. Not sure about the opening time but i would say the 8:30am might be the more accurate time.

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This center is open until 8:00 pm.

Thom Ellis | Sep 22, 2017
Sandra Griffin | Sep 22, 2018

I need to contact an employee since they don't allow phones. How do I do that?

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