Quest Diagnostics New York West 57th Street

Indy Jo

I made an appointment online the day before and they saw me right away when I arrived. There was a problem with my lab order which was from out of state. She spent time trying work it out, including calling her supervisor then my doctor's office. She apologized and explained the situation in a way I could understand. She was very professional, patient and friendly, and went out of her way to help, which I really appreciated.

evelyn garcia

Avoid this place ! The staff is so rude and unwelcoming. The person that drew my blood literally punctured the needle in too deep. I felt a terrible burning sensation to the point that my vein is still throbbing.

Jennifer Z

If I could give this place zero stars, I would. The wait was long and the lady who took me in for a drug test treated me like dirt on the bottom of her shoe. My company ordered a drug test and she said I had 4 minutes to pee and stood outside the stall loudly counting down the minutes. Needless to say I was pee shy and she said that I would have to wait 1.5 hours until the next time I try. I asked her if that was because of the filled appointment schedule or because of regulation and she didn't say anything...meaning it was just "her rules." Awful experience and never coming back to this location. These so-called nurses and phlebotomists need to be monitored and have training in working with people. They are a liability waiting to happen.

Lucia Ying

Agree with all the previous comments, this place has no kindness at all especially for a medical related service place. It asks people to wear masks but it doesn’t provide any. It’s a medical place! I challenge Quest corporate to evaluate their supply stock. The staff named Melinda is particularly rude and kick people out because of this and unwilling to help with a mask offer. There are masks in this place - I see them! If you can find another location to get your blood work done elsewhere, I’d highly recommend it. It’s not worth seeing all this rudeness in people here.