Quality Inn Grand Rapids Near Downtown

Robert Perkins

TV worked intermittently, they finally fixed that (mostly). If you have T-Mobile cell service your phone may or may not work inside your room and internet on your phone will be non existent. My son went to the pool and found feces floating in the pool! And last but not least, I checked out a day early and should have been refunded $194.60, instead I was charged an additional $194.60. I spoke with the manager and he explained the person that checked me out did it wrong (Obviously)??!! He sent me a receipt showing they stopped the authorization on the card, but I'm currently waiting to see if they refund all of the money due. The online photos of the facility do not show the fact that it's in a very run down area of Grand Rapids behind a closed restaurant and a liquor store. I would highly not recommend this location, you can find better for less money!

Felicia Hemmingsen

It took an hour for them to check us in. We planned to stay for 5 days but when we got there and seen that the hotel is nothing like the pictures we planned to change it to one night since they had already charged us on the choice app. The guy at the front desk was very rude. He called to see if there was a room for the 5 days and said yes but then when we changed our mind and only one night he said he had to see if there was a room available. After going back and forth he finally gave us our room. Everything was fine till 10:30 thank goodness I locked the door because another couple had a key and could have just walked in on us. Basically they sold our room again. Then at 6am called and woke us up to tell us we paid a discount price and need to pay the full price. Then without permission tried to charge us for 3 days.... we will never stay here again and advise everyone else to look else where.

Anonymous

The hotel doesn't look like pictures. The bathroom door handle was just hanging on. Broken. The bathroom fan was noisy. Not enough pillows. Giant weeds outside near lobby area. We didn't get the room we requested for size of bed. The front desk had trouble getting us signed in. Took way too long and we were the only ones there. The place is very close to industrial rail yard. Not a good location. Parking lot was in bad shape.

Nicholas Peoples

Decent place, but you can tell soon as you pull up in the parking lot that it’s a second rate hotel. Check in was easy and the host was a very nice man. Lobby was clean and inviting. They collect a $50 deposit. I walked past the pool on my way upstairs and it looks decent. I love the fact that you can see the pool from the second level glass. The ice machine is broken 🙄 and the vending is less than adequate. The room is clean enough, but just feels nasty (can’t really explain that). Towels look clean, but the washcloths look like someone has been washing dishes with them. Bed is comfortable. Pillows look worn and the cases are yellowing and dingy. Once I seen the different color hangars and found the 1/2 empty bottle of Johnny Walker Black in the bottom drawer, I knew I was in a three star establishment. My overall judge of any hotel room (and I stay in a lot of em) is if I would walk around barefoot: I would NOT walk around this room barefoot…🚫🦶