Way Finders

Category: Non-profit organization in Springfield, Massachusetts

Address: 1780 Main St, Springfield, MA 01103, USA

Phone: +14132331500

Opening hours

Sunday: Closed

Monday: 8:30AM–4PM

Tuesday: 8:30AM–4PM

Wednesday: 8:30AM–4PM

Thursday: 8:30AM–4PM

Friday: 8:30AM–4PM

Saturday: Closed

Reviews

Ashley Rodriguez

Sep 16, 2022

This company has been an amazing help to me during my hardship. It is a very easy application process and the employees are very informative and resourceful.

Sharina “Lavish” Lavender

Aug 30, 2022

This place offers many programs. They offer first time home buyers classes, landlord classes, credit repair classes. You can apply for low income housing. They have many listings for low-income families and apartment complex applications strictly for 55+. They have the Raft program which is for persons who need help paying down back rent or utility bills.

THE JAMN FAM

Aug 18, 2022

Ridiculous you have a shut off notice and they tell you because they are backed up they can't expedite your case even though you spoke with someone and they told you once submitting the shut off notice they would be able to immediately help you. The manager if that's who he is was not of help at all. These companies fail when people are not on the same page.

Laura Hicks

Jul 25, 2022

Applying for Raft as a landlord requires patients, but the people who work in this program try their best to process applications and get the money where it is supposed to go. I applaud their efforts!!

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Questions & Answers

I am disabled and where I live at now the rent is to high can I get help in getting affordable housing that I don't have to he in a waiting list please can someone one help

Nydia Garrafa | Sep 20, 2018
Way Finders | Sep 19, 2020

Hi Nydia, we would encourage you to contact our Housing Center at 413-233-1500 and we can provide you with resources on where to look for housing opportunities. If you need financial assistance to help with rent or moving you can complete an assessment at www.wayfinders.org/hcec-assesment.

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Why is it when a African American visit wayfinders they get excuse after excuse or they find a way to turn us African Americans away or not help us, but the Latinos get it all? Can someone please tell me something???

Terrence Collins | Sep 19, 2020
Terrence Collins | Sep 19, 2020

This is how I feel and I know no matter what anyone thinks or say nothing will be done and it will continue.

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How can i get help with HAP housing being homeless

Iris Marin | Sep 20, 2017
Robert Stone | Sep 20, 2019

Go there for when they open . Or call them and they will direct you in what you need to do.

Cont... I'm having trouble with finding employment. I don't want to end up homeless for the first time ever. I worked too hard in sobriety to end up in a shelter.

Carol Scott | Sep 20, 2018
Glory Streeter | Sep 20, 2018

Way finders is the new name for hap housing

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Do you help with electric bills/ utilities?

Cheryl Sowa | Sep 20, 2019
Way Finders | Sep 20, 2019

Hi Cheryl, we have a program called Residential Assistance for Families in Transition that may be able to help with utility bills depending on the situation. To receive assistance through that program you would need to visit our Springfield Housing Center and be assessed in order to determine eligibility.

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So my place of living is being condemened and my rent is up to date and If anyone knows what kind of help I can get please reply to this .I don't have much time ..I will be calling a few places tomorrow

Heather Rivera | Feb 21, 2022
Way Finders | Feb 21, 2022

Hi Heather, our emergency financial housing assistance programs may be able to help you. You can apply at www.wayfinders.org/efha or contact us at 413-233-1600.

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wayfinders could u help me out with this problem I have had rumors that the tenants would like to have me live some place else but I don't want to break my lease. &I have section 8 what can I do?

Darnelle W | Jan 22, 2022
Gerald Walker | Jan 22, 2022

You can talk to your landlord and see if he will let you break your lease and if so find a place contact wayfinders to assist you with the first, last and security deposit as well as a stipend for furniture.

John I've been looking at places.. and I need help with the down payment.. what do I need to do.

Rebecca Fuller | Sep 19, 2021
Mandy Dupuis | Sep 19, 2021

At Way Finder, Inc. you can apply for things like RAFT. There are funds available for help with first, last, and security. Just apply online. Hope this helps.

Hi I need help paying my light bill I'm Springfield mass how can I do it

carmen rodriguez | Sep 19, 2021
Way Finders | Sep 19, 2021

Hi Carmen, you may be eligible for assistance through our RAFT program. You can apply for the program on our website at www.wayfinders.org/raft or contact us directly at 413-233-1500 for more information.

Hello, my family and I will be homeless as of June 1, 2021 and have no where to go. Is there any emergency assistance? Please help

Damon Johnson | Sep 19, 2021
M M | Sep 19, 2021

Hello, visit their website. They have emergency assistance applications as well as other information that can help you and your family. Also, try visiting gosection8.com, you don't need to have a section voucher to check out available apartments. Also, try going to Springfield housing, holyoke housing any housing authorities near you. You may find help through them as well. Good luck to you and your family 🙏 oh one more, try calling your local Valley Opportunity Council, they may be able to assist you as well.

Behind in my rent does anyone know where I can get help. Getting some of it paid?? Thanks

Susan “Beautiful soul” | Sep 20, 2019
Way Finders | Sep 20, 2019

Hi Misty, we would recommend you visit our Housing Center at 322 Main Street and fill out an assessment in order to see if you qualify for any financial assistance. If you do not qualify with us we will provide you with other community resources that may be of help to you. You can always call us at 413-233-1500.

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If I got laid off for the winter would I qualify for temporary heating and power assistance of sone kind?

Whackito. D. Cierp | Sep 20, 2018
Way Finders | Sep 20, 2019

Hi Anthony, we would need to speak with you to gather additional details about your situation in order direct you to any available resources. We recommend you call us at 413-233-1500 and speak with a Customer Service Representative.

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I just drove here with my children from Florida due to hurricane Irma.. I have no place . i have no clothes . nothing! Will you help with a place to call home?

Sadie Vargas | Sep 20, 2017
Whackito. D. Cierp | Sep 20, 2018

Disasterassistance.gov I believe will help you

Good afternoon, I am a family provider. How can my client know her email and password for the application she had already filled out? She owes some documents and has to upload them, but she does not remember the password and email.

Janette Hidalgo | Sep 12, 2022
Sharina “Lavish” Lavender | Sep 12, 2022

She would have to contact someone in the office or just bring them in person.

How do I apply for financial assistance to pay bills?

Elizabeth Maldonado | Aug 29, 2022
Heather Diaz | Aug 29, 2022

U have to go down there in the morning when they open and fill out a application for the RAFT program hopefully that helps u out

Is it already open for the public or they still don't let anyone in?

Key | Aug 29, 2022
Way Finders | Aug 29, 2022

Hello, all three of our Housing Centers (Springfield, Northampton, and Holyoke are open to the public, M-F 9a-4p)

How can I get help with paying my rent

Frederick Rush | Mar 23, 2022
ana lopez | May 22, 2022

I requested help for several Mase when I was in a pure pandemic it was difficult for me to buy and pay the rent since I also had cov 19 it was difficult to buy medicines and things to disinfect the house my rent was late I filled out an application and I am waiting no response please I need to bring my rent up to date

Can I get help to move out here my mom was on life support for 2 weeks and she not going to last to long I want to come help her & be there for her before God takes her .I need help please

Mandy Martinez | Feb 21, 2022
tina lee | Feb 21, 2022

The offices are closed at the Springfield location you need to call the office and talk with someone

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Do u have paper applications?

Angilia Clark | Dec 23, 2021
Big Pun (Pun) | Dec 23, 2021

Yes they do

Can you re- apply for additional rent payment assistance after the 3 months previous payment is completed?

Phyllis Stanfill | Sep 19, 2021
Way Finders | Sep 19, 2021

Hi Phyllis, yes you may re-apply for additional assistance and we will determine if you are eligible.

I have provided all the paperwork and left numerous messages but no one calls me back. What is up with that???

Karen LaGue | Sep 19, 2021
James Hawlett | Sep 19, 2021

Hey there.....well I always go in person,do to high call...

I've been on the HAP list and Sec 8 for several yrs 2010 since the company was formally Hap Housing , updated contact information quite a few times , as well as contacting the number that was provided I call leave me a message never a response ?

Lucia Bianchi-Perry | Sep 19, 2021
Patricia brailey | Sep 19, 2021

When will my happy turn to sec 8 I'm tired of having to live in the Massachusetts area only I've been on for 5 years now . I ask the same questions and get no response as well or they can't tell you over the phone .. really why?

How is your answer about finding a way to help others live too? Please I need a studio apartment we need.........?

Lydia Cortes | Sep 19, 2021
Tm C | Sep 19, 2021

Huh?

Me and my companion are looking for a studio apartment do can you find one for us? I want to know the quality of life again. I have money and information. And we do need a place.

Lydia Cortes | Sep 19, 2021
Way Finders | Sep 19, 2021

Hi Lydia, unfortunately we do not offer services that help with locating and securing housing. We recommend utilizing apartment search listing sites like apartments.com, craigslist.com, gosection8.com or any others to help with your search. If you find that you need financial support to help you move or stay stably housed, please find more information about our RAFT program here - www.wayfinders.org/raft.

How I can contact Mr. Ruben Arroyo every time I call I don’t get no answer and I cannot get his email correctly is any way that I can get his email

Migdalia Jimenez | Sep 19, 2021
Nissan 350z | Sep 19, 2021

Check website for the correct email its a head ache getting contact with anyone out thete

They help people with the mortgage??

Emily Quiles | Sep 19, 2021
Way Finders | Sep 19, 2021

Hi Emily, we offer financial assistance programs that can help with overdue mortgages as well as foreclosure prevention counseling. You can learn more an apply at www.wayfinders.org/raft

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can you guys callme ive been calling for 3 weeks now im bouts to be homeless soon i got kids under the age of 6 ..

natalie guti | Sep 19, 2021
Jenny Rivera | Sep 19, 2021

I contacted a supervisor when things weren't getting done and she got the ball rolling for me, been waiting since July but they are coming through for me

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I've been emailing and calling the office and still no response. What else can I do?

Angelica Rodriguez | Sep 19, 2021
Luis Beltran | Sep 19, 2021

Keep trying or ask to speak with a supervisor

I applied for section 8 12 or 13 years ago and I still have not received any response. I would like you to give me some information and to know if I am still in the program, thank you

Maria Gonzalez | Sep 19, 2020
Argentina Martínez | Sep 19, 2020

Maria you should look for your application on the Section 8 page. Gosection8.com

Hello, the person I was living with passed away so I need to move as it was his house and left it to his sister who told me to move out the day he passed.im on disability and cannot afford a full priced apartment, plz help b4 I'm homeless

Celena | Sep 19, 2020
Susan Gullini | Sep 19, 2020

Please call Luz Alvarado at 233-1601. She will direct you from there. So sorry for your troubles.

Support that security Deposit first month in aparment?

Carmen Martinez | Sep 19, 2020
Way Finders | Sep 19, 2020

Hi Carmen, you may want to look into our RAFT program if you are looking for support with first, last, and/or security deposits for an apartment. You can find more information at wayfindersma.org/raft or call us at 413-233-1500.

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What people can you quilar

Lydia Gonzalez | Sep 19, 2020
Way Finders | Sep 19, 2020

Hello, depending on what type of assistance you are looking for, grades may vary. We recommend visiting our website to see the documents you need for evaluations. https://www.wayfindersma.org/hcec-services

Want to relocate to westside of Boston ma I have a wayfinders Mobil voucher for a 1bdr apartment what's the section 8 Mobil voucher office out there please?

mamasita rodriguez | Sep 19, 2020
Victor Soto | Sep 19, 2020

Please call the office or come in to talk to your housing counselor

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i dont have any credit but ihave income do you all help with finding a home to buy seeing i cant rent with a eviction on my past rental history thats paid of it still shows for 7 years

Devon Williams | Sep 19, 2020
Way Finders | Sep 19, 2020

Hello, we do offer free Credit Success workshops where we will work with you to achieve your financial goals. In terms of your ability to rent, we would suggest you contact our housing center and speaking with a fair housing counselor. You can contact us at 413-233-1500.

Do adults need to have their child/children, living with them to be eligible for RAFT?

Springfield CAFL | Sep 19, 2020
Way Finders | Sep 19, 2020

This depends on their current situation. If DCF is involved, then yes, they would need to provide a letter from DCF stating a specific date for reunification. The client can also apply for themselves, if this is not an option with regards to DCF. There is funding available for adults without children under 21. There can be many different scenarios so we suggest that anyone looking for RAFT assistance come to our Housing Center to be assessed. If additional information is need you can contact us at 413-233-1500.

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Just got out of prison and homeless it is hard finding a job and I need to have somewhere to live before the month is up or I will go back to prison due toy parole officer how can I get help

Jasmine Torrez | Sep 20, 2019
Way Finders | Sep 20, 2019

Hello Jasmine, we would recommend coming to our Springfield Housing Center to have your situation assessed and determine what assistance may be available for you. We offer many services around housing and employment, and if the case is that we do not directly have any services that you qualify for, we will help you find other resources in the community.

I moved here in January and the place I was going to live in they told me they no longer could help me. I pived with a family friend but then when I became pregnant they kicked me out. I'm due in October and need help?

Heather S | Sep 20, 2019
Way Finders | Sep 20, 2019

Hi Heather, if you are in need of Emergency Assistance Housing we recommend that you first reach out to The Department of Housing and Community Development. If you are looking for financial assistance to move it is possible you may qualify for our Residential Assistance for Families in Transition in which case you will need to visit our Springfield Housing Center to be assessed. More information on the program can be found at www.wayfindersma.org/raft. If you have any other questions you can also contact our Housing Center at 413-233-1500.

How to enter the page to pay for classes in Spanish. Please tell me, I'm trying but I can't get in.

ana lissette pereyra | Sep 20, 2019
Way Finders | Sep 20, 2019

Hello Ana, we are sorry that you have problems to register in the workshop. If you are trying to register for the workshop scheduled for tomorrow, you may not be able to sign up because it has recently run out. We just added another workshop for October presented in Spanish in which you can register, or if you prefer, you can take the class online. Also, if you have not already done so, you must create an account before you can register for the workshop. If you continue to have problems, contact our housing property department directly at 413-233-1621. You can see our next workshop at www.wayfindersma.org/training-center.

Greetings, I am a 56 yr old widow that lost her husband back in 2015. I'm at my daughter's house but it only temporary.she has 2 babies and is moving, so I have to go. Is there any help for me to find housing?

Barbara A Jackson Ingram | Sep 20, 2019
Way Finders | Sep 20, 2019

Hi Barbara, we would recommend you visit our Housing Center at 322 Main Street, Springfield and have your situation assessed. You may qualify for financial assistance. Even if you do not qualify for assistance through Way Finders, we will help you find the resources you need. You can also contact the Housing Center at 413-233-1500 with questions but the assessment must be completed in person.

Greetings, I am a disabled man and newly homeless because of a broken marriage, I currently live where it dusk inside my vehicle and I do not feel safe. Also have PCA service which I obviously have not been able to receive due to the circumstances?

norberto maldonado | Sep 20, 2019
norberto maldonado | Sep 20, 2019

Yes, thank you very much I went through your office and they assisted me to fill two housing applications through low income and section 8. I know that maybe the wait is long in those lists but I also know that a miracle may happen and I can be in a safe place sooner than expected. Thanks once again.

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I'm disabled and where I live the rent is to high for me and my 2 year old daughter looking for low-income housing in Northampton ? Currently facing eviction and maybe homeless soon if there is any help for us .Thank you

Cat Luce | Sep 20, 2019
Joseph Baez | Sep 20, 2019

I suggest to visit the agency, they can give you more information.

I've been on the HAP list for several years now and haven't heard anything about My status or where I stand on the list. How can I find out when I'm eligible for housing or an apartment?

Deborah Shelton | Sep 20, 2018
juan pardo | Sep 20, 2018

Wayfinders formally Haphousing has too many people on list, I recommend you update your phone number and address.

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I'm graduating from a drug and alcohol half way house in a few days. It's been a year living there today. The director is giving me 2 extra weeks to find housing. I'm a year clean and sober March 20th for the first time in my life. I'm 54 years old.

Carol Scott | Sep 20, 2018
Way Finders | Sep 20, 2018

Hi Carol, first off congratulations on your graduation. I saw you posted twice so I will reply on both of your questions. If possible, please try and visit or at least call our Housing Center. We can have your situation assessed and determine the best course of action for you. Since you are interested in working, please make sure to ask about out Employment Support Services, as you may be able to qualify for one of their programs to help you on the path to working again. If you have any other questions, just give us a visit or a call!

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