Baystate Medical Center

Category: Medical Center in Springfield, Massachusetts

Address: 759 Chestnut St, Springfield, MA 01199, USA

Phone: +14137940000

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

yaritz resto

Sep 19, 2022

Terrible experience !!! How a patient gets picked up by an ambulance at 11 pm I call to check for updates at 1 am and the patient had just got there I leave my number for updates due to Covid no visitors ! I had no updates at all ! And patient gets discharge at 6 am they don’t find nothing ??

TJ Meissner

Sep 14, 2022

They took over 5 hours just to get my boyfriend into the E. R. and then another hour to get a doctor there. They provided subpar care as well as left him in there for an extra hour and a half with no nurse or doctor in sight to even get discharge papers. If I could give them 0 stars I could because he was in a lot of pain and discomfort. I I understand they get busy but maybe take care of the patients you have at least because why did they take so long to see him and then leave him there to be discharged the room could have gone to someone else. It's disgusting and disgraceful everything about this place. It was also filthy inside and needs to be cleaned.

Monique Leon

Sep 9, 2022

9+ hr wait. Left me to sit in pain - and thats before anyone saw me.. They told me after 4 hrs that I was " at the top of the list". At hour 9, they tell me same ...but it could also "be another 4-12 hour wait... Its been up to 25 hrs" and then tell me, " You should go to another hospital." Can you believe that? And its not just me, really really really sick, suffering, moaning (no exaggeration) people languishing in waiting room for hours & hours. The staff are nice but their system is far from efficient. If I could give less than zero recommendation I would . Go anywhere else. ( I should have read the abundance of 1 star reviews before putting my trust in Baystate Medical center.) Baystate , dont bother to try pacifying me with a response. Youre not enough and you know it. Do better. Thats the response I want.

ashley lewis

Sep 8, 2022

Childrens surgery made me and my baby feel great! Highly recommend this place , amazing job the nurses and staff do

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Questions & Answers

Has anyone have a bad visit in the E.R. bay state medical center. The muses are rude . And very unprofessional. I refuse to ever step foot in that hospital. They need a new crew members in the trauma team I have never been so discriminated!

Ruth Sanchez | Sep 19, 2020
yankee dan | Sep 19, 2020

sorry the "muses" treated you bad. They saved my life twice and performed a kidney transplant on my partner. The way you check your spelling and captilization maybe YOU have the problem!!!!

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Maybe you think that way ,But they are over worked, they don't have enough staff

Sandra Dix | Sep 19, 2021
Ashley Me | Sep 12, 2022

Agreed

Was there recently,and thank God for them, they treat me right, lucky the found what is wrong, yes I have to go to different things like test for my condition but in my heart deeply please,,, Thanks ER staff.

n n | Aug 20, 2022
Ashley Me | Sep 12, 2022

If you have not already post this under Google reviews if you want . I am sure they would love to see it. Good your experience was well.

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Do security have arrest powers

Pudgie Greene | Sep 19, 2020
Johnny Marquez | Sep 19, 2020

Yes they do

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Are service dogs aloud

Margaret Paine | Sep 20, 2018
Red Rags (Redrags7) | Sep 20, 2018

It is federal law that all certified service animals must be allowed. That is part of the Americans with Disabilities Act. There is a policy against emotional support animals.

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Where blood samples are taken

A Google User | Sep 20, 2018
EA 5ports | Sep 20, 2018

At the Wesson

What time does visiting hours start?

Melanie A | Sep 19, 2021
Ashley Me | Sep 12, 2022

Depends on the unit. My suggestion is to check the website for more information on this. It states visiting hours by unit.

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Has anyone had bad times in the disability equipment they provide?

Leylene Delgado | Sep 19, 2021
Cynthia Jones | Sep 19, 2021

No experience with that, but if a loved one dies at baystate and they tell you to come to the morgue to make arrangements for transportation MAKE SURE THEY GIVE YOU A SCHEDULED APPOINTMENT. They will tell you to come down, but when you arrive in the lobby they will ask if you have an appointment and you may wait in the lobby for 2 hours like I did.

Do you give patients infusions needing Intivila for Crone’s disease.

cheryle Campbell | Sep 19, 2021
Baystate Medical Center | Sep 19, 2021

Hi Cheryle: Entyvio infusions for Crohn’s disease, are given in the Medical Office Building on the main campus. Thank you.

Where can I get a COVID test?

Jenna Conz | Sep 19, 2021
Ashley Me | Sep 12, 2022

Most hospitals

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Hello, I have a medical appointment tomorrow, something about genetics, my gynecologist sent me since I have relatives who have died of cancer where this area is specifically located.

ana nieves | Sep 19, 2021
Ashley Me | Sep 12, 2022

It would be best to call and ask.

Is the Valet parking free?

Michelle Raymond | Sep 19, 2020
Ashley Me | Sep 12, 2022

Yes

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Is there a shuttle from Ware to Springfield.

Sharyn Buelow | Sep 19, 2020
pancholito santiago (Panchito) | Sep 19, 2020

Nope I don't think there's any shuttle from ware to Springfield

What building do I go to for room SW532

Sally Cushing | Sep 20, 2019
Felipe Campos | Sep 20, 2019

Go to Daly 3 main lobby and ask in information to direct you to sw5 the elevator to south wind 5 r to your right...

Is Baystate medical center a union or non-union hospital?

Kevin David | Sep 20, 2019
Felipe Campos | Sep 20, 2019

No union

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GIFT SHOP PHONE #?

Maria Delmonte | Sep 20, 2019
Ashley Me | Sep 12, 2022

On website

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Can I do an interview to a general surgeon via mail today? I've been trying to reach out to a surgeon but nobody picked the phone up.

Germary Osorio | Sep 20, 2019
Ashley Me | Sep 12, 2022

Call and ask

Can I do an interview via email to one of your general surgeons? I have an assignment from the college where they ask me to interview a person of the profession that I am going to practice.

Germary Osorio | Sep 20, 2019
Felipe Campos | Sep 20, 2019

Well I do not know very well but try to advise you first by calling and asking ... with asking you do not lose anything😉😉😉

What are the visiting hours and policies for the ICU.

Nonna | Sep 20, 2019
Ashley Me | Sep 12, 2022

It is stated on the website under icu page.

New to know if my mom will be admitted or should I pick her up .this is her daughter Elaine Forbes

Elaine Forbes | Sep 20, 2019
Felipe Campos | Sep 20, 2019

You should always call the e.r. and ask to speak to her nurse ok 👌

Where can I ask about a lost document

Patricia Estrada | Sep 20, 2019
pancholito santiago (Panchito) | Sep 20, 2019

You can go to the security department on the third floor and they give you more information

How do the staff find Housing , where do they look to find residence .

Tariq Rahmat | Sep 20, 2019
Felipe Campos | Sep 20, 2019

Most of them commute

Have an appt. 19 Oct 2018 @ 4 pm. Is Valet Parking still available at this time?

Walt Lorenz | Sep 20, 2019
Pepp and pizza Deacon | Sep 20, 2019

Unsure

What are the hours for the Cafeteria?

Heri Natal | Sep 20, 2018
Ashley Me | Sep 12, 2022

Listed on the website under cafe page.

What entrance do I use for Wesson building (coming by cab?

Robbie Crowell | Sep 20, 2018
Michael Laferriere | Sep 20, 2018

Park at the lot off of Chestnut street.

I will be traveling from AZ to visit my sister in the ICU, does the hospital provide an area for families to rest and relax in? Are there reasonable hotels near by?

Alicia Smith | Sep 20, 2018
Matt Clark | Sep 20, 2018

Yes the hospital is very good with accommodating families and has many areas and rooms for them to rest and relax in while visiting. And yes there are many many hotels of all types in the area.

Where are the ATM's located

Vanessa Brunson | Sep 20, 2018
Ashley Me | Sep 12, 2022

You might be able to find this under the website.

How long is the wait in the emergency room

John William Tuckey | Sep 20, 2018
Matt Clark | Sep 20, 2018

Of course it depends on the seriousness of your medical issue. But I can say, from personal experience, that if you do have a real emergency they will treat you instantly, no wait at all.

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Is there an in house florist to send flowers to a patient if so how do I contact?

Betty Cerrato | Sep 20, 2018
Anthony Jarvis | Sep 20, 2018

Yes there is. Also gifts of different sorts.

What is the number for the conference center in Holyoke? They have workshops for people in the community and no one seems to know how to contact them. Not even the operators. This is ridiculous. Thank you

Dee Pace | Sep 20, 2017
Red Rags (Redrags7) | Sep 20, 2017

So the conference center at in Holyoke isn't like an office that you can call. It's just empty rooms that people can arrange to have classes in. You have to get a hold of whoever is teaching the classes you are looking for.

At what time does the cafetria open

Adriana Vazquez | Sep 20, 2017
Matt Clark | Sep 20, 2017

The cafeteria is open 24 hours, 7 days a week.

What are the blood donation hours

Chris Osowski | Sep 20, 2017
Nelson Martir | Sep 20, 2017

Sorry but I don't know but just call the hospital. They are really friendly and well help you.

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