Spectrum Brands Distribution Center

Felipe Ambriz

Good company to deliver. Fast professional service

Kenneth Scillieri

While doing a complete bathroom remodel, we purchased the Pfister JAIDA 8P8-WS2-JDSGS single handle for shower and tub. Installation was fairly normal. The problem began with really poor instructions. The box came with four different instruction manuals, none of which gave a measurement for the depth of the control valve (normally called a diverter). Most companies give a distance off the finished wall. The best we could determine was based off a poorly depicted diagram which appeared to show the valve flush with the sheetrock. The valve was installed and the wall finished with tile. The valve was inset approximately 1/2 inch too deep requiring an extension kit be added. This must be a very common problem since the manual mentions the extension kit. When I called Customer Support (located in the Dominican Republic) and paid for next day air they sent the wrong part. After supposedly rectifying the situation, five more days passed and the correct extension kit 970-803 was never received. One could plainly see, (using their own tracking number) that a label had been created but had never shipped. A phone call to UPS confirmed this. It took three more phone calls to Phister Customer Service to convince them that the kit had never left their warehouse in Kansas. A new case number was finally established and the kit reordered. The part that I ordered via 2 day air has now taken a week, and I still don't have it, nor do I have a usable tub and shower thanks to Phister. NEVER AGAIN!

Darius Green

In and out.

Downrightmean Asarattlesnake

Nothing but nice things to say ,Very friendly and fast drama free loading.