Lyft HQ

Category: Corporate office

Address: 185 Berry St #5000, San Francisco, CA 94107, USA

Phone: +18558659553

Opening hours

Sunday: Closed

Monday: 7AM–5PM

Tuesday: 7AM–5PM

Wednesday: 7AM–5PM

Thursday: 7AM–5PM

Friday: 7AM–5PM

Saturday: Closed

Reviews

Brittaney Jeanel

Sep 16, 2022

They've overcharged me several times! In the app it shows my regular rides on my bank statements they've took hundreds of dollars! No way to contact no one because they want us to dispute in the app but as stated before in the app it only shows my rides I've actually took not the hundreds of dollars they've taken!!! Do not recommend!

Halia Smich

Sep 15, 2022

I expected more from the Platform. Lyft cares more about the passengers than the drivers. Drivers are required to pass a background check yet it's not a requirement for the rider. Safety is one sided. Both parties should pass a background check. Also, it would be helpful to know the destination of rides and price point prior to accepting the ride. Also, LYFT is providing too little incentives and services for drivers while taking majority of pay away. I used lyft as a rider and a driver and the experience as a driver has been sad pay. I am surprised. I thought Lyft really provided a platform of good opportunity but it doesnt seem to be so.

Yow Ser

Sep 9, 2022

Would post 0 stars if I could. I was stood up by three drivers at the airport. The first was traveling away from me and the time to arrive kept incrementing. Cancelled this driver. The second driver acknowledged, and the navigation indicated she was approaching the terminal. As she approached her info went away and was replaced by a driver away from the airport. That driver, when he finally arrived, drove right past the pickup point and kept going. Had to take a cab.

I'm A Nurses Assistant

Sep 4, 2022

Drivers are amazing, underpaid, but amazing. Corporation is horrible. No customer service toll free number. App sucks. I’d rather go back to taking a regular TAXI

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Questions & Answers

This is not a cab company. It is a national car service provider and should have at least a customer service dept. To handle complaints. Smh

Eunike DaBoss | Sep 17, 2018
BiGG X | Sep 16, 2021

I just received 2 emails about a ride in a state I am not at, and I guess they earned a highest tipper badge as well. I dont even use lyft nor have a account with them. I think its stupid the only way I can contact someone about this is through email. Seems pretty shady to me.

Where is the phone # So l can follow up with someone on my form?Need someone to call me

Frank Anchondo | Sep 17, 2018
Kwana Hood | Sep 17, 2018

Contact app and write your concern, then an option to call will pop up.

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Am I the only one that has gotten passed around like a bad complaint submitted to Lyft support? If you have it I guarantee it will happen!

Debi Skiles | Sep 17, 2019
Vinnie Raimondo | Sep 16, 2021

Yes a Customer Service number need s to be contacted

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How do we get a 1099 for Income TAx

Yolanda Flores | Sep 17, 2018
Stevie shaw | Sep 16, 2021

I need 1099 for year 2020

I need to call Lyft how do I get the number

Christina Casillas | Sep 17, 2019
Doris48 Bolds | Sep 17, 2019

I need the Lyft number

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Someone please tell me how to get my account unlocked. They won't let me add a new card, as the one on my Lyft account has been compromised

Pamela Cahoone | Sep 16, 2020
Janette Maldonado | Sep 16, 2020

It Is nightmarish trying to get anything done with them

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Who is Lyft human resources director

Sha money XL | Sep 17, 2019
icr dot org | Sep 16, 2020

Report Lyft to the California Department of Consumer Affairs for fraud and exploitation www.dca.ca.gov/consumers/complaints/consumer.shtml

I am a driver. On an application for a job, I need a phone number for LYFt. - what is it and why is it so hard to find?

KAREN NICHOLSON | Sep 17, 2018
Timothy Allen | Sep 17, 2018

Why can't you answer my question. What is the address I'm Kansas City MO. Need address so the can help me get started

How do I get a hold of someone at this company. I left my phone in one of the cars and have been trying to reach someone since yesterday with no luck! No phone number. I've submitted 5 requests for help asking for someone to contact me - no luck!

Jonathan Ceja | Sep 16, 2020
Ashish Trivedi | Sep 16, 2020

You should have phone number of the driver in the app. You can reach out to drivers directly

Why do your driver's play there music loud .

Robert Tolbert | Sep 16, 2020
David Gordon | Sep 16, 2020

They play their music loud for several reasons: 1. So they can't be accused of eavesdropping on their riders. 2. So they won't be bothered with riders who secretly are backseat drivers. 3. So their riders won't start a mundane conversation with them. 4. Because they are rude. And probably the most common answer is: 5. THEY LIKE LOUD MUSIC!!! Best wishes!

Does anyone know if Lyft accepts pre paid cards with money in it for a ride I don't have a credit csrd but have a pre paid card I wanna put money in it to get a ride will that work?

Facebook Friends | Sep 17, 2018
Janette Maldonado | Sep 16, 2020

I would not trust lyft with your card info...thieves

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Can I have a dashcam driving with lyft

alfred Contreras | Sep 17, 2018
Bear | Sep 17, 2018

You absolutely can have a dashcam. I have been driving with Lyft two and a half years and I have an interior and exterior dash cam and there are no issues with that. Consent and notification requirements for dash cams are regulated differently by each state. In this State there are no consent or notification requirements, so you are free to record audio or video in your own vehicle to your heart's content. Further, I recommend having a dash cam as a best practice for safety, security and verification purposes in the event you have someone who wants to embellish or make up any more or less than what occurred during a ride.

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I’m a new Lyft driver. I’m not able to get the navigation/maps to work on my phone. I only see a blue arrow type thing, that moves super slow, (if it moves at all) and it doesn’t show me any sort of direction. How can this be fixed?

lisa rovegno | Sep 17, 2018
Chris | Sep 16, 2020

I just started yesterday and had the same problem all night using default Google Maps. I had to constantly zoom into the map for the street names.

Can you please tell me why a driver would lie about a customer having open alcohol in the backseat and then submitting photos to claim damage? Also, for laughs, let's say the customer did have open alcohol with them- would a driver still take them?

Simm Virk | Feb 18, 2022
Roberta Moore | Feb 18, 2022

Because that's all lyft and Uber does and why there allowed to block passenger loading and unloading zones to go across to food court trucks and block tenants from getting there children off busses safely too

Was just robbed by a driver. Lyft has done nothing

Mark Flores | Sep 16, 2021
Jay Price | Sep 16, 2021

Wow, did you call the police? I would sue them, if I was you. Pursue it . I am sorry it happen to you.

Do they charge before a ride? I booked a ride four Friday and there already took the money

Cheryl Conway | Sep 16, 2020
Vincent Moore | Sep 16, 2020

I'm not 100% sure of the answer based on the information you provided. You should reach out to Lyft support. I know it's very frustrating. Good luck!

I have a 3 month old class A license so can I join Lyft

Bal Virk | Sep 16, 2020
Ignacio Carvajal | Sep 16, 2020

You can do it without problem it only takes more than a year to have it for CDL Many companies demand something else remember that driving as a Lyft driver will be exposed to multiple setbacks all the time inside the city and could damage your CDL record you will be more penalized using class A if you had a bad driving record tikes would cost a lot of insurance to different companies to answer you there is no problem everything can go very well I only explain that a class A carries more responsibility than have a nice day

what do I do I left my phone in lyft driver's car last night

DeAndrea Harris | Sep 16, 2020
Esther Goolsby | Sep 16, 2020

Go online to Lyft and report it. They should be able to track it.

how do i update my credit card expiration date?

lynn Clifford | Sep 17, 2019
Jessee Ramirez | Sep 17, 2019

you should be able to on the app

if I want to go to a bus stop and don't know the address of my destination, how do I input the info to Lyft to schedule a ride?

Dorothy Tom | Sep 17, 2019
Monica Quiroz | Sep 17, 2019

In order to call a Lyft you must have an address of your destination. I recommend looking up an address close by your destination

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Hey I am mina from Egypt I wanna take a franchise from you in MIDDLE EAST specifically in Egypt How I can start ? Please contact me as soon as possible

Mina Adel | Sep 17, 2019
james adam | Sep 16, 2020

you cant at this time not a franchise

How do you report a lyft driver?

Wanda McAfee J | Sep 17, 2019
icr dot org | Sep 16, 2020

Report Lyft to the California Department of Consumer Affairs for fraud and exploitation www.dca.ca.gov/consumers/complaints/consumer.shtml

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I need my money for my service it cashed out but my money not in my account who do I call for my money ? A concern employee.

Tracy Chase | Sep 17, 2019
NG | Sep 17, 2019

Call Lyft customer support, if you can't get a hold of them see if there's info online to see if other people had the same issue, if you work for lyft see if other people had that issue, I only ride Lyft so don't know how that works hope that helps.

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How do I get the phone number for Lyft to submit my photo for employment?

Stanley Sweet | Sep 17, 2019
Sara Silberstang | Sep 17, 2019

Best to contact someone who works there! Or a recruiter!

i can i retrieve my cellphone which i left in a lift car honda odyssy

Bill Markus | Sep 17, 2019
Ann Bruscella | Sep 17, 2019

Good Luck but they are the worst with returning phones....do yourself a favor and use Uber going forward. They are much more efficient with returning lost items.

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A driver just almost hit my car by swerving out of their own lane and we had to slam on our brakes to avoid collision. Is there a place to report unsafe drivers?

Melissa Ulrich | Sep 17, 2019
A.J. Guest | Sep 17, 2019

If you log into the Lyft app, there is a link for complaints against drivers. You must have the car license plate number and a description of vehicle.

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I have two Lyft charges and I believe my son made them. I need to know where these rides occurred?

Daphne Rank | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

Both to red light district

I am so done with, not being able to get my matter sorted, i have emailed several times. I need to talk to someone

James Ridout | Sep 17, 2019
icr dot org | Sep 16, 2020

Report Lyft to the California Department of Consumer Affairs for fraud and exploitation www.dca.ca.gov/consumers/complaints/consumer.shtml

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What's the app address

Yulanda Washington | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

‘App address’? Stop with those drugs

I've never used a ride sharing service before and have a few questions. And would like to speak to someone from Lyft. Do you have a phone number I can use?

Patricia Sullivan | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

No. Check the website or app when you become an adult

I'm signed up to drive with the e xception of Lyft app accepting my new phone no. Del Paso heights staff tried to fix it including techs. I can't drive if app is not complete. Can u assist me plz.? Thank you

Sylvia Cuellar | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

No

What is the corporate number for affiliation verification for a former driver. I need for application please.

Dave Larson | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

We are not interested

I need to ask a question re Lyft reservations. Can I make a reservation 2 days in advance?

Donald Taylor | Sep 17, 2019
Local Guide Remediator | Sep 17, 2019

Answer is in the app. Lazy don.

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Can you prepaid and calendar 5 rides with your credit card and arrange for pick up daily for someone

A Google User | Sep 17, 2018
Local Guide Remediator | Sep 17, 2019

Did you think to check the app ?

How do I get permission to pick up a passenger at the airport?

Gilberto Nogueira | Sep 17, 2018
Local Guide Remediator | Sep 17, 2019

Answer is in the app LAZY

hi there, i m from NY, does anybody know which floor are they located??

ALFIRA SHOMAROVA | Sep 17, 2018
Local Guide Remediator | Sep 17, 2019

Yes I do

I'm slightly miffed that on your #2 Forward The Email To: doesn't have any address to send to. I just look to who sent the message and LYFT supposedly sent this unwanted message to me. I'm not a youngster, meaning I'm in my mid-70's.

Hugh Gautier | Sep 17, 2018
Bear | Sep 17, 2018

Really? This is the kind of thing that upsets you? I'm not sure if I want to wish I were you or to be glad I'm not you.

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Hello Everyone. I need help please. Unfortunately I cannot find a phone number or email address or text area for comments for Lyft, the transporation service to discuss my recent ride. So i decided to put it here to see if someone has a phone number.

CHP CHP | Sep 17, 2018
Victor Rodriguez | Sep 17, 2018

It's by email go to the part that said help and they will detect you and press send there real good on getting back to you .

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If I need a ride what Lyft number do I call?

Elena Yeo | Sep 17, 2018
Abdullah Rahimi | Sep 17, 2018

If you need a ride no need to call any number just install lyft app in your smart phone then add your bank account and request the nearest driver in your area.

Hi, I left my bag in lyft l need my bag but I have no idea plz give me contact number I need lyft office phone number.

Bandana Chhetri | Sep 17, 2018
Kwana Hood | Sep 17, 2018

Contact app and write your concern, then an option to call will pop up.

My phone app doent allow me to acces taxes 2017 Lyft app problem

Javier Lopez | Sep 17, 2018
franco zuniga | Sep 17, 2018

Update the app or download it again

I have a tax question

Virginia Cuevas | Sep 17, 2018
Local Guide Remediator | Sep 17, 2019

Another ignorant lazy Local Guide This is a Google managed website. Ask your tax man

Can we take a baby on Lyft?

Leigh Pan | Sep 17, 2018
Stephanie Merino | Sep 17, 2018

Yes, as long as you bring your own car seat.

What year car do you need to drive for lyft.

Kebede Kassaa | Sep 17, 2018
Leia R | Sep 17, 2018

Some 2007 but mainly 2008-2018

I just got ripped off by 2 lift drivers

Johnny Williams | Sep 17, 2018
Bobby Lemes | Sep 17, 2018

😂😂😂😂

My name is giovanni tobal i used lift 3 times and i been over charged twice and there is no way i can talk none and how to dispute the over charges

giovanni tobal | Sep 17, 2018
Steve Stevieweevie Jones | Sep 17, 2018

There's a customer service number you can call

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