Report Lyft to the California Department of Consumer Affairs for fraud and exploitation www.dca.ca.gov/consumers/complaints/consumer.shtml
Wanda, I'd start at the support page: https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=724707
I never had issues with lyft drivers, but if you do you can rate them one star if you keep getting the bad driver and lyft will make sure you don't get them again I found that the best way to do it since you can't contact lyft customer service, I had a lyft Driver that was bad just gave them a 1 star and never had them again, hope that helps.
Thanks! Your answer is awaiting moderation.