Wingate by Wyndham Atlanta Galleria/Ballpark

Lora East

First of all, the front desk person was very nice. However the rest of the stay was not so good. The remote didn’t work and we had to spend time getting it working again. The AC alternated between blowing hot air and room temperature air. We turned it off and it continued to blow hot air all night. We got linen for the sofa bed and had to unmake the bed this morning and return the linens in the same bag they were given to us. Which makes it questionable as to whether they were clean in the first place. Then this morning there was no sugar or creamer/half and half for the coffee. They told me to just use milk, but there was also no milk. They brought out a few cartons of milk, but they were expired and chunky and spoiled. I asked the person working in the kitchen area if they have any fresh and she said “no” and walked away. All in all, an experience we would expect from a hotel that was 70 a night instead of almost 300.

Brianna Bly

The hotel and the facilities were nice, fun, and easy to access but the reason I give this hotel such a low rating is because when the hotel bus drove us to Battery Atlanta it was fun and everything until I tried to call back for them to pick us up and I was left on hold for 20 minutes so we ended up just walking back, also keep in mind we’re three young girls walking after the sun had gone down in Atlanta. Not only were we left stranded but when we came to the hotel to speak to them about it the front desk lady ushered the driver to speak to us. When I had expressed my feelings to the driver on how I was feeling he was speaking of low staff and how she was overloaded with work even though she was laughing and looking into the distance with a smile on her face. If I had known that the bus isn’t reliable than I would've never taken it. (also the water pressure is terrible and pool is disgusting).

Yuleisca Reyes

The property was close to shops and in a great location. Not too far from anywhere. Check in was great. Staff was friendly. Where we ran into an issue was in the room as it is not updated like the front when you walk in. The room was muggy/wet all the time. We had to keep the air at 65 to try to combat the wet feeling(didn't work just made it freezing) the bathroom floor was not clean, the ceiling had black mold on it. Housekeeping didn't come not once to even empty the garbage or refresh towels. I get it less housekeeping because of Covid but not even the garbage. I probably won't stay here again.

Tarsha Miller

Please save your money and book somewhere else. I made a reservation for May 4, and the front desk was not friendly. I was greeted in a manner in which she seemed upset that I was disturbing her. The $50 incidentals fee was not disclosed until check in and she admitted that it's not on the website. I don't mind the fee, I just want to know prior to booking. I went to look at the room and it was far from clean. There was a ring of dirt in the bath tub, grease stains on the desk and couch. When I brought this to their attention I was asked to be put in a clean room or refunded. The front desk attendant grabs her keys and says "let me go look at the room" . Ten minutes later she comes back and states that she spoke with her manage and the owner and was instructed to refund my money because I would't be happy in any room they have. I was very shocked, all I wanted was a clean room. Well I took my money and my reservation and went to the Country Inn and Suites which were very accommodating. Please book any other place except for this hotel.