United States Postal Service

Brandon Singletary

Terrible service. They offer no help on trying to find the correct size box, nor do they help with taping the box. She had me purchase a box when boxes are free with priority mail! I will continue to use the small business shipping centers as they are more helpful to their paying customers!

Kala Shields

Live in Live at Castle off of 55th Ave , and our mail lady left 5 buildings worth of mail including hospital bills, credit cards, bank statements, the whole nine on TOP OF OUR MAILBOXES!! This was done on a day where it stormed so bad. Tried to reach the post office about my concern and was hung up on twice! I called the fraud department as well. Absolutely RIDICULOUS how they are handling this mail lady as this is not the first time she has left mail on top of our mailboxes. This is a HUGE risk of theft, and a federal crime! It needs to BE HANDLED!

Beth Soby

I sent a package from South Carolina to my niece in Silver Springs. She has a very similar address to another resident in her neighborhood. Unfortunately, the substitute mail carrier delivered the package to a parcel locker and put the key in the incorrect mailbox. When I called the Silver Springs Post Office this morning, I spoke with the Acting Postmaster Kathy. She was very helpful and apologetic. While I was on the phone she reached out to the regular mail carrier who was back on her route today. Felecia immediately took action, found the package, and put the locker key in the correct mailbox! Kathy called me back and made me a very happy satisfied customer. Mistakes happen and the problem was solved with professionalism and extreme courtesy. Thank you for renewing my faith in human kindness and taking responsibility without excuses. A rare occurrence in todays world. You rock!

William Lewis

It seems like the post master would work on resolving the issue of streets that have two names in Silver Springs. This has been a problem for years because the GPS networks Labeled some streets different from the postal service. If a company uses the GPS address the post office will not deliver the parcel. It seems that nobody wants to try to resolve this.