The UPS Store

thattgirlkayy

Terrible customer service!!! I called and asked about a package and she gave me a number that was invalid. Then when I called back a different lady answered the phone and when I tried to tell her she cut me off and rushed me off the phone and said keep trying the number. That’s so disrespectful and rude as a customer you shouldn’t be cutting me off or rushing me off the phone!!!

B Pope

I like to support local businesses, but this place charges 25% higher than posted on the UPS website. Package sizing, destination, and weight was the same. I will go to the UPS Customer facility in Concord next time.

Far Ah

HORRIBLE service I spoke with Christine the manager who refused to release my package based on the terms on the UPS website because she had a letter from head office that did not include that information. A UPS head office manager called her and told her she could release the package based on the UPS pick up terms. He also said he would email her from his UPS email confirming he allows the package to be picked up based on these terms. She still refused. An employee Victor hung up on me twice Christines reasoning for this was because he shouldn’t have to stay on the phone and debate terms and conditions with me. There’s lots more to write on my experience but I’ve wasted enough time. This store has horrible service and should lose their UPS contract if the refuse to abide by the ups terms and conditions. I was only asking them to follow their own guidelines and and follow what was told to me and them by ups and listed on the website. Horrible customer service.

Jemellee Manaoat

I've lived in Oakley for almost 12 years and did not even know this UPS Store existed here! It's like the best secret found! I no longer have to drive out to Brentwood/Sandcreek. They offer multiple services like post office mail boxes, packaging, notary services and more. The staff were very friendly and easy. You can run in and out in 5 mins (considering there's not a long line). Only negative is they need better signs to show their presence!!!