Bank of the West

katarina andersen

This is the worst bank I have ever used, and this particularly branch in Oregon City is the worst. I have been treated incredible poorly by their employees and their branch manager, Leslie Ramsey. When opening my account, I inquired about check holds and was told it was a one day hold period with some funds released right away. However, they hold new account checks for 9 business days. While out of town for work, I had my co-worker deposit my check for me, but I didn't receive my money as I should. After calling around, it was determined that they would hold my check for those 9 business days. I spoke with Leslie Ramsey, branch manager, about this stating that this check was the only current money I had and needed it to buy groceries and fuel to get to work. Additionally, I had a very important payment I needed to make regarding my car that was already late because of this check hold. She said she would investigate it, but refused to release any of my paycheck so I could just get by. It has now been over a week since I got paid, and have received no money from it. The check cleared my employers account days ago, and so far no one can explain to me why I don't have my money. Leslie and her fellow employees at this branch showed no compassion and were brazen and rude to me. Leslie said she would get back to me in 48 hours, and I have still heard nothing from her and she hasn't returned my calls. I am infuriated by how this situation is being handled. There have been serious repercussions from not having this money available to me including late fees for bills, car getting repossessed, and being unable to feed myself this last week. Suffice it to say, I will no longer be banking at any locations, but caution anyone using the location in Oregon City. Leslie Ramsey and her team need to be mindful of how they handle situations and make sure they give out correct information. I feel they need to disclose to any new account holders about the 9 business day hold on checks regardless of someone going out of their way to ask about it. The fact that they don’t is shady and unprecedented. While I am still awaiting the release of my funds, I have been told it will be available on the 4th, the day before I get paid again. There were so many opportunities to do the right thing, yet Leslie and her team have failed. This has been a travesty for me and have sought counsel. My lawyer will ensure the parties involved are held accountable.

Mitch shuiling

Supposed to have free account for small businesses. Still had a few hidden charges. They said they were going to refund my money. That was 2 weeks ago. And I'm still waiting for my money back on my free business checking account. I will give them one more week to make this right.