Arabelle Riverwalk

Kristen L. Matulis

I'm sad to say I'm returning to my original review of Arabelle Riverwalk to post updates and reduce my rating to 2-stars. This complex was formerly known as Manor Riverwalk and I originally gave this place 5-stars on signing my lease. Unfortunately, I had to delete my original review so I could fit all of my updates/grievances. I resided here for almost three years, and in the beginning, my experience was amazing. This continued to be the case until 2020, when the COVID-19 pandemic began in the spring. It was at this point that residents started to deface the building and treat the complex extremely poorly, in what I assumed to be a retaliation against the leasing office for implementing COVID-19 precautions throughout the complex. Manor Riverwalk attempted to do all they could to combat these issues, but things slowly continued to deteriorate. The college students on-site were notorious for leaving common areas completely trashed, treating other residents with disrespect, and defying complex rules and regulations. Ownership changed in 2022 to Bainbridge Properties and the complex's name changed. I didn’t feel as though things were particularly well-managed under the previous ownership before they stepped-out, as it was clear that issues began under the previous management. However, after Bainbridge took over, I saw a HUGE decline in the quality of the leasing office staff. Let's talk about my experience specifically before I moved out (within the last few months). I was in a position where I had to break my lease because I was moving out of Tampa, FL altogether. MULTIPLE leasing office staff told me I would still get a pro-rate for the days I would not be present in my apartment through the month after my move-out date. When it came to move-out, another leasing agent totally negated this report and told me I would not get a pro-rate. Did I end up with a pro-rate? No. God forbid these people should all be on the same page in terms of lease break rules + regs. Additionally, my unit was rented relatively quickly after I moved out (per their website). I can deduce that this was because I took great care of the place & they didn't need to do much to turn it over after I left. Still, it took over ten weeks for me to receive any return on my deposit. The reason? They mailed the check to the apartment I moved OUT OF, even though I gave a forwarding address multiple times. Did I receive the full deposit amount back on receiving this check? Nope. This place will pursue any opportunity to take your money. Another relevant example: I paid $500 for my dog on his move-in. I was told when I moved out that I wouldn't get this back because it was a "fee" not a "deposit." Every other place I've lived never had an up-front pet "fee" outside of the monthly fee, there was always a larger deposit that I got back at move-out if the place was in pristine condition on leaving. Not at Arabelle Riverwalk. Defacement of the property continued after Bainbridge took over (one example - several fire extinguishers were once found on the front lawn of the property), and door knobs on entrance/exit doors were frequently missing or broken throughout the community, to the point that it would be impossible to open some doors (probably a huge fire hazard, but no one in the building seemed to care much about this). Also make note, people LOVE to leave dog s---t all over the place here. As a dog owner myself, not sure what's so difficult about picking up after your animal. I could go on, but Google is preventing me from writing more. It is my great hope that this place improves, as it started out so lovely when I came here in 2019. [Note: I loved my apartment itself throughout the time I resided here. Per the photos & videos I’ve included, you can see why. There were great views of the Hillsborough River from my balcony (which also acted as a front row seat to evening coastal sunsets and local events like Gasparilla) and the size of the space was excellent for a studio. This is why I’m giving two stars instead of one].

Michele P

We moved into Arabelle in July and have been so impressed. The complex is so well maintained and feels like a vacation resort- pool, cabanas, community room, movie room, riverwalk views. What I'm most impressed with is the management; they have been exceptional. Communication is often and they go out of their way to alert you of property enhancements, changes, and weekly offerings - like mimosas and omelettes! If you're in the market for an apartment in a fabulous location, look at Arabelle!

Carlos Reyes

I visited a friend at this community and fell in love!

Stephanie Colon

UPDATE 8/23/22- 9 cars were broken in this weekend.. guess what!!! Administration has not sent one single communication warning anyone about this.. we know because our neighbors got stolen!!! Ohhh and Fire alarm was set off again last week for about 30 mins… IS NOT EVEN SAFE TO LIVE HERE ANYMORE. …. take a look at the 5 stars FAKE REVIEWS.. clearly fake when you see the only review they have done is to the building, talking about the tour not about Living.. saying how helpful Stephanie is…. FAKE!!! Do not move to this location. Building has become a very expensive dorm for college kids. Don’t believe when management tells you that they have the college students under control because it’s simply NOT TRUE. It’s a free for all On common areas like the pool and gym, strangers use facilities all the time. If you are a professional or have a family this is not the building for you. Management is renting apartments by rooms and they rent it to a certain amount of people to then have double living in the unit, using all visitor parking spots. I’ve also seen multiple UT students walking from campus to our parking because they use it as their parking spot, there is no one monitoring anything so everyone can do it. Be ready for drunk college kids to be setting off fire alarms in the middle of the night!!!! It has happened at least 3 times this year. UPDATE: I talked to Stephanie from the management and she assured me that they were going to take action and it has not happened. Sent multiple videos of late night pool parties and people bringing 10 people to the pool on the weekends.