AG

Sean Kilmartin

You expect 5* service from a Ritz and this property delivers. Excellent reception staff. Absolutely wonderful rooms. ( I orders a massive grilled cheeses sandwich from room service—-ranks near my all time favorites). Upgraded exercise facilities. Lobby bar. Very cool lobby level coffee shop. Extremely tight valet parking but they are professional and hard working and make it seem a non issue.

S H

Came for Spring Tea in the Georgian room. This was my first time having high tea so I didn't know what to expect but the staff definitely made it an experience to remember. My guest was late and I was afraid that we'd lose our reservation, however, everyone was extremely accommodating and low-stress. They seated me with no issues so i could enjoy my tea until my guest arrived. There was an assortment of treats both savory and sweet waiting at the table when I was seated and the team also brung additional treats to the table to try. Everything was really tasty. My favorites were the Honey-Hibiscus Profiterole and the Smoked Salmon. I also tried a few different teas which were all delicious. I told the servers that it was my birthday and they out-did themselves. I expected maybe a little dessert or glass of champagne but they brought me an entire cake complete with candles and singing. It was really nice. I would highly recommend this experience for a birthday, a nice excuse to dress up or just something fun to do around town.

Megan Kelly

My husband and I stayed at the Ritz last night for a birthday "stay-cation" in the city. The hotel is beautiful. The service was great. We ate at the AG Steakhouse and the food and service were excellent. We had a drink in the Lumen bar. He got the Lumen old fashioned and I had the peach drop. Both were so good. You can't beat the location of the hotel. My only downside was 3-4 days before our arrival I messaged them via FB messenger to ask if there were any packages or something I could have in the room for my husbands birthday to make it extra special (me paying of course) and didn't get a response. So they do need to keep up on their socials. That aside, the stay was great and we would absolutely stay here again.

NIK PARKER

Outstanding customer service! I stayed during Super Bowl and Valentines Day and the hotel was at full capacity, but you wouldn’t know it because of the great care and service they provided. Housekeeping blew me away with their daily consistency and consideration. I ordered room service a dozen times and they were on point every time-didn’t wait long and the food was delicious! Ask for Nicholas-he is awesome! I highly recommend staying at this beautiful, clean, comfortable property! Shout out to the Bellhop-Ya’ll rock! I’ll be back!