Apple Lenox Square

Category: Electronics store in Atlanta, Georgia

Address: 3393 Peachtree Rd NE, Atlanta, GA 30326, USA

Phone: +14049263085

Opening hours

Sunday: 12–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Erin Leal

Jun 17, 2022

Worst experience with Apple yet. I had to drive over 30 minutes to get here for an appointment and then they made me make another appointment for a few days later. The face ID sensor stopped working on my phone and it was covered under warranty, so they told me I could get a new phone, BUT they pressured me over and over to buy more iCloud storage and could not answer any questions I had because they were too focused on making money. It wasn't until I said I had my boyfriend waiting on me that they finally started talking, but they didn't know the answers to all of my questions about the iCloud backup. You'd think that the employees would know more about Apple. They also gave me an attitude. I was not mad or angry at them, but they started to get really lazy about answering anything I had to say and would bark at me "I really DO NOT KNOW MAM!" even though I wasn't raising my voice or anything. They made me stress about the situation. And they were trying to take advantage of me as a young woman to buy more junk there but I wasn't having it! I did not buy the iCloud extra storage and everything was perfectly fine. They kept yapping at me about how I'd lose all my data. They even made me make yet another appointment after the first one for almost no reason. Just another money scam. Never returning here

Olivia Ford

Jun 3, 2022

I really hope Google starts allowing 0 star reviews. I was given incorrect info by 3 different reps from this store alone (not including the call center). You as a company need to have consistent info across the board. As in don’t tell the customer one thing and then put something different in the notes that invalidates a dispute the customer has down the line. I’m still waiting on a call that my item came into the store from over a week ago!! They are conveniently not answering the phone now, but we’re happy to take my money when I paid them upfront and was told I would receive overnight shipping (lie #2). Lie #1 was sending me to a store that did not have the item for pick up when I originally went to get it. Your call center should have some idea of whether or not an item is in stock. Even if they can’t tell you the quantity. That was a waste of time and gas. TLDR: This store will tell you what you want to hear just to get you out of their face/off the phone regardless of if it’s true!

Navneel K

Feb 9, 2022

Went here in store to purchase a charging cable for macbook on a weekday afternoon. I was praying for no waiting because there's been always a wait at other stores I've seen since the pandemic and social distancing. Walked in, greeted by a rep and redirected to another table to make the purchase. The service was as expected. The in store rep were knowledgeable than the customer support on the phone who said that the laptops come in with a 1m charging which was false. All the reps I've interacted to in this store were and the product availability would be identical as other stores. The purchase was quick as it was inexpensive and I know what I was looking for! Had a positive in store experience.

VENETIA Armstrong

Dec 20, 2021

Outside entrance I went through needs cleaning, trash cans were overflowing! Inside you are introduced to high end stores and clean cool environment! Be careful and watch out for people trying to sell you stolen goods! Overall good experience.

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Questions & Answers

How do I make an appointment?

Linda Willis | Dec 6, 2018
Carlos Vianna | Dec 7, 2018

Use the Apple Website or just walk in at the store anytime.

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How do I make an appointment at genius bar please. Thanks

robert McFarlane | Dec 6, 2018
L “Boss” Anderson | Dec 7, 2018

Call the store you want to make appt at.

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How much it cost to unlock a iPhone 6se

Elizabeth Herrin | Dec 6, 2019
jeremiah yarbrough | Dec 7, 2019

It's no charge just have proof that's your phone

How can I make appointment plz

Dawood Ali | Jul 8, 2021
Naij OnTheStage | Jul 9, 2021

Look up apple store reservation to shop with a specialist and from there you choose what kind of shopping experience you want

Do I need an appointment to buy accessories, like a case for my laptop?

memcgough | Jun 8, 2021
Mike Norman | Jun 9, 2021

Don't think so , just may have to wait in a line if there's one .

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Best place to park to access the Apple store at Lenox?

Nancy Allen | Dec 6, 2019
Ahmed Elbayoumi | Dec 7, 2019

There's free parking over there gate 5

It says if I get a iPhone it will be delivered here but ion have way there to pick it up what should I do

Shannon Williams | Dec 6, 2018
Eric Felix | Dec 7, 2018

That a Lif or Uber to pick it up

Have you guys ever fixed a instax mini 7S because my instax is having some problems it has these 3 red lights and no green light and it won't work do you have any suggestions on how to fix it please and thank you

fire sup | Nov 28, 2021
SL Akinlosotu | Nov 29, 2021

They fix Apple 🍎 products!

Do you have the apple 13 pro max sierra blue?

Liz Guzman | Nov 5, 2021
Patrick Hanigan | Nov 6, 2021

No

How do I make appointment

Lisa Giles | Sep 6, 2021
Mario Holmes | Sep 7, 2021

Locate.apple.com

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What are the Covid safety practices like here?

People are asking | Apr 9, 2021
steve ouma | Apr 10, 2021

Excellent job. Screening and appointments only no walk in.

Is Apple open at the moment?

Sarahii sierra | Feb 8, 2021
Tishonah Callaway | Feb 9, 2021

It probably is I'm not sure cause I was in the Macy's only sorry

Can I be able to buy unlock i phone 12 promax

Olajide Taiwo Oni | Jan 9, 2021
dickens toussaint | Jan 10, 2021

No

Do we need an appointment to get a phone or we can come in the store physically and pick out a phone?

Mahi Patel | Dec 5, 2020
robyn stewart | Dec 6, 2020

No. But you will have to wait in 5he line. The earlier you arrive the better.

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Do you guys sell iph 12 pro max? Do I have to take appointment to come in the store or can I just walk in?

Royalty Dream | Dec 5, 2020
Miesha Lanes | Dec 6, 2020

Yes, and I have recently went without an appointment to purchase an Ipad.

My phone is water damaged and will not turn on. If I bring it in to the store will they be able to fix it?

Audaysha Baskerville | Dec 5, 2020
Douglas W. Jones | Dec 6, 2020

I'm not sure. I have a Macbook, but not a iPhone

Do you have refurbished devices?

Saulo Quinteiro | Dec 6, 2019
Saugat Basnet | Dec 7, 2019

Stores typically don't carry the inventories of refurbished devices

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Do you guys have any AirPods available ?

Nia Jackson | Dec 6, 2019
#WeHoopin #WeHoopin | Dec 7, 2019

Yes, but definitely call ahead to ensure they do.

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Will they fix phone first time for free

michael johnson | Dec 6, 2019
Rosalyn Young | Dec 7, 2019

I don't know if they have a phone repair shop inside the mall call ahead

How do I make a reservation?

Reva Ezell | Dec 6, 2019
Isiomela Momoh | Dec 7, 2019

Hi,you call to make a reservation/ appointment.

Do apple give you new free earbuds if you lose them at mall

james prayor | Dec 6, 2019
Smart Sam | Dec 7, 2019

No

Are the AirPods sold out at Lenix Apple Store

Camila’s channel | Dec 6, 2019
Ahmed Elbayoumi | Dec 7, 2019

Yes. I bought one from there

Are you still selling the Nike Apple watch, series 3, GPS, 38 or 40 in aluminum?

Jennifer Scott | Dec 6, 2019
JODY KURTIS | Dec 7, 2019

Yes.. If they have any left cause they selling fast

Do apple replace your headphones if u bring the old ones in ?

Kimberly Jones | Dec 6, 2019
Jasmine Henry | Dec 7, 2019

Yes

Where is the Apple Store located inside Lenox Square Mall?

Sherry Brazelton | Dec 6, 2019
Ronnie G | Dec 7, 2019

On the upper level, close to the main entrance

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Are there AirPod cases for sell?

Axel Cortes | Dec 6, 2018
Dennis McCall | Dec 7, 2018

No

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How would they handle the fact that I forgot my restrictions passcode to reset my phone ?

Antonio Raysor | Dec 6, 2018
Marqus Jenkins | Dec 7, 2018

Uh well they'll probably ask you someother things about your iPhone like Apple ID uh iTunes account number and Etc

I have an iphone 6 but i forgot my pin can they fix that? And how much do i pay?

DAVE798 | Dec 6, 2018
J H | Dec 7, 2018

Long wait, but was seen. Go early like when they open.... But anyway, once seen service was on point. It took two hours to reset pin, but again, I had a very determined, polite and will do spirit, that she got it done. My experience was great!

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Does it sell iPhone X

Raasikh Kanjiani | Dec 6, 2018
Jim Abu-Staiti | Dec 7, 2018

Yes

Can they fix an iphone 6 if i forgot my pincode?

DAVE798 | Dec 6, 2018
Ronnie G | Dec 7, 2018

Yes they can but you may lose some of your information stored on the phone

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How do I get an appointment to have my I phone 8+, screen repaired? It has a big scratch on it.

James Gose | Dec 6, 2018
Ace | Dec 7, 2018

Call them or Apple and either one can schedule your appt

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Do you make deliveries for orders ready to pick up?

Neil Whicker | Dec 6, 2018
Sumedh Kalghatgi | Dec 7, 2018

I guess yes, but they charge you extra

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Need to see someone about I Phone 10 and volume for speaker Bill Hohlstein

William Hohlstein | Dec 6, 2018
Vicky Deshmukh | Dec 7, 2018

Yes you can use apple services here. However don't expect questions over here to be answered by Apple folks. Visit apple website support forum for it.

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If I'm switching from an android to an iPhone, how would I transfer from that sim card,and how much would that cost

Brooklyn Ford | Dec 6, 2018
kelly daniel | Dec 7, 2018

Don't change you will hate absolutely hate it. I went from iPhone to Droid and would never make that change

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Can I get a battery replacement for my apple 6 phone at your store?

Carrie Alston | Dec 6, 2018
A Angie S | Dec 7, 2018

This is not the Apple Store. This site is where people ask questions to people who volunteer as guides give reviews for specific places they've visited. I recommend you contact the Apple Store directly but I'm sure they can assist you with your phone.

so I put a credit card on my account now I want to take it off but it won’t let me hit noneNot really sure what to do how do I take the credit card off my account if it’s not gonna let me hit nine because it gives me a Choice of PayPal or creditcard

desirae delcambre | Dec 6, 2018
A Angie S | Dec 7, 2018

I recommend you visit the Apple Store in person for them to assist you with your account. We are just here to answer questions or reviews about the store.

Good afternoon can you tell me what value it has to change the screen of an iphone7

Claudia Tabares | Dec 6, 2018
Kenson N0b00st350 Roberts | Dec 7, 2018

If they have it

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I bought a keyboard with my iPad and have used it for almost two years. For the past couple of weeks, I get the message "This keyboard does not work with this device." What happened? Why did my keyboard stop working?

Esther Simmons | Dec 6, 2018
A Angie S | Dec 7, 2018

You could have had updates to drivers on your ipad which made that keyboard incompatible. Suggest you take your device to the Apple Store to have them look at your keyboard.

Do they do down payment?

Lulu Thang | Dec 6, 2018
prophet Dr Amen Codjie | Dec 7, 2018

Yes

How do I make appointment at the Genius Bar?

Carol Phillips | Dec 6, 2018
Nate Jackson | Dec 7, 2018

Belinda

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I bought a phone on the 20th that I need to return and get my old phone back. How do I go about doing that??? Thanks, Jarrod

jarrod lackey | Dec 6, 2018
Frank Brooks Jr | Dec 7, 2018

You need to go to the store, calling them and making an appointment could take weeks, but they do accept walk in appointments

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Do you have 38mm Apple watch instock

Houston Boazman | Dec 6, 2018
prophet Dr Amen Codjie | Dec 7, 2018

Yes

Ipads in stock?

Sam Long | Dec 6, 2018
Nitza Perez | Dec 7, 2018

They usually are

Do you have the Air Pod available for purchase?

Chester Griffin | Dec 6, 2018
Josh Bradley | Dec 7, 2018

Yeah

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Does this store do screen repairs ?

juan guzman | Dec 6, 2018
Poetic Jessica | Dec 7, 2018

yes

Do you have Apple watch series 3 GPS + cellular, 42mm space with black stainless steel case with black sport band/

Jackie Humphrey | Dec 6, 2018
Nitza Perez | Dec 7, 2018

It’s usually in stock

How do I speak to someone IN the Lennox Sq store to make an appointment to repair my iPhone X back that broke!!!

Rho nda | Dec 6, 2018
Bukie Iwajomo | Dec 7, 2018

Call customer care to prebook an appointment time slot, or walk-in to the store and join the queue, getting the available next time slot.

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Will you ever sell the iPhone X , inside stores , or will you forever be sold out?

Jeremiah Bryant | Oct 6, 2021
Karoline Jackson | Oct 7, 2021

How much do they cost

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Are there any sales on the Apple Series 3 42mm

Michael Hulsey | Dec 6, 2017
Josh Bradley | Dec 7, 2017

No

I have a Dell Desktop and I want to purchase a Mac desktop, how do I transfer my info from Dell to Mac

Gary Rygh | Dec 6, 2017
Sam Clark | Dec 7, 2017

During setup there are options to transfer from your pc. If this is not something you are comfortable doing id recommend paying apple or another professional with the correct equipment to handle.

Will they be open today?

Tia Walker | Dec 6, 2017
Eric Felix | Dec 7, 2017

Yes

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Are they closed today?

Tia Walker | Dec 6, 2017
Eric Felix | Dec 7, 2017

It is closed.

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