Great Apple Store! Staff is very helpful, especially Taj in customer pickup who took the time to review my full order before letting me leave. Taj noticed I might have ordered the wrong item (bought a phone charger adapter instead of laptop charger adapter) and made sure I was aware. Saved me a lot of trouble and extra $. Great customer service
E A
May 13, 2022
I still prefer the 5th Ave store. Personnel typically more knowledgeable there.
I was handed off from person to person when buying a phone and getting it installed in store. It took longer than expected which made them and me late. And I needed to finish the installation at home which took a while, especially, as it turned out that my watch was still paired with the traded in old phone and one person giving me wrong information. Thankfully, I found the information needed to pair and restore most of my watch data online on the Apple website.
Additionally, I didn’t receive my receipt by email, and unfortunately, I didn’t ask for a printed receipt. When calling the next day to get a copy of the receipt by email, nobody at the store picked up the phone - for me or Apple customer support…. Will have to go to the store and see if it will be possible to get a receipt. Good to check out items in person - buying experience not so great.
Mauricio Mda
Apr 26, 2022
This Apple Store is stunning.
Place used to be a bank and they preserve the original structure. Don’t forget to visit the basement. Taking some pictures of the main facade is a must.
Staff was super kind and helpful
Aditi Kapoor
Nov 11, 2021
Rob from the technical department deserves a raise! the best customer service i have ever gotten - all under thirty minutes! such a great experience and could not recommend enough!
Yes, you should do so, 1st they will be able to identify your problem, 2nd you'll have an appointment so no matter how crowded you'll finish your need,,
With Apple always an appointment is required, they are so organized,
Good luck dear...
It's best to make an appointment if u have apple care it should cover it however if u have superficial damage it may he a charge the tech will inform u if there are any additional charges
I'm sorry .. that I don't know. Like you I'm a local guide, I don't work for Apple
What is the cost of replacing the glass screen for an iphone 6?
Thank you.
Michael S | Dec 3, 2019
Sergey Nagorny | Dec 4, 2019
This is a question you have to ask Apple Repair Service. Make an appointment with the Apple store and you will have an assessment cost done for the repair. Voila
the stores solve everything and can change you for a new team as long as you have the receipt. or even better if you bought in the store they solve you in a
Not sure if Apple has the feature where you can restore the device to an earlier time when everything was still on your Notes but, if they do, give tech support a call so they can walk you through it
How much does a iPod Touch battery replacement cost? without
J Dilla | Dec 3, 2019
Omar Gray | Dec 4, 2019
I don't think support those anymore. You should try Ebay.
When are intermediate iPad lessons?
ellin saltzman | Dec 3, 2019
Romaine Paige | Dec 4, 2019
Call the store that you are seeking the lessons.
How do I cancel a Genius Bar appointment?
Barbara Washkowitz | Dec 3, 2019
jelvis ferreira | Dec 4, 2019
You can cancel or reschedule your appointment via the email confirmation sent to you, or you can call (800)MY-APPLE and apple support would be able to cancel the appointment for you
Hello my phone is broken and I wanna know how much you charge for fixing it
Fatoumata Sow | Dec 3, 2018
F Yanwan CH | Dec 4, 2018
Mine was too. I needed to change the battery and I have a iphone 6S. It was only 30$ to replace it !! If it s the glass screen it s something like 150$ more
Can I get HELP getting my Refund on my iPhone gift certificate..Having problems doing it online? I don't have own any Apple device.
Can I buy an ipad 4 64GB at the store without ordering it?
Jakov Adler | Dec 3, 2018
Brian Swails | Dec 4, 2018
You can check online to see what stock the store may have for older devices. typically they dont carry older devices and you would have to order it and have it shipped to the store
I want to purchase an I watch and have it set upmon my iphon I pad and Macbook pro and want to know how to use the warch features on exercise. Can be done?
Steve Hymowitz | Dec 3, 2018
Michael Lagnado | Dec 4, 2018
Yea
to take a course on apple computer and mobile drive how to use it
puly rincon | Dec 3, 2018
Sak Thur | Dec 4, 2018
For help on how to use Macintosh products, you can always contact Apple support at: New to Mac - Official Apple Support
Apple ›support› Explore
You may also want to visit: https://www.Google.com/aclk?sa=l&AI=DChcSEwjG1JizlIndAhUJGAwKHfXvDd0YABAFGgJxYg&AE=1&SIG=AOD64_3DSVXTUHDgE2TIRCzjokVuMilocA&q&adurl=https://www.applevideoguides.com/Mac.html?gclid = EAIaIQobChMIxtSYs5SJ3QIVCRgMCh317w3dEAAYAiAAEgL7dvD_BwE & ved = 2ahUKEwirrpCzlIndAhUMd98KHfRODsEQ0Qx6BAgKEAE
The worst Apple store ever!!! Your support guy tried to take advantage of 13year old girl asking her to buy new phone saying her phone is not fixable!! It tooks me 20 min to fix my daughter phone!! What people are working in this store?unbeliveble!
Ali Alle | Dec 3, 2018
Hany Kamal | Dec 4, 2018
This is so strange to hear that, Something very unfortunate..
What if my official apple ear buds messed up can I replace it for free
Loqsta | Dec 3, 2018
Luis Castillo | Dec 4, 2018
If they are still under warranty they will either try and repair them or replace them for free, you will have to allow them to ship them off and recieve them a couple of days later.
How can I go from JFK airport?
Silvia hernando | Dec 3, 2018
Gustavo Kinter | Dec 4, 2018
It is next to the central park. You have several transports that can take you to the center and I use uber
how does the iPhone SE at around 300 differ from more expensive iPhones?
elena izbitser | Dec 3, 2018
Aim Messenger | Dec 4, 2018
Apple has all the information you need. I don't work there
Yes you can visit the apple store or website for that
If my iPod is damaged
Jhonny Stylo | Dec 3, 2018
edinson ramos | Dec 4, 2018
Take it to the store and they will probably make a change and pay a difference.
I have an IPAD. and retiring 12/31. Wish to have desktop monitor and printer/fax for home. Need advice on what models to purchase and who can set it up.
Richard Barcia | Dec 3, 2018
Veronica Blanco | Dec 4, 2018
Go to the Apple store, buy a notebook, then go to PC Richard or Best Buy and buy a printer/fax. I am sure you can set this up by yourself
I want to make an appointment to get help with my new iPad that I purchase at AT&T. I would like to come in this Monday, 12/4 at 2:30.
Can you confirm an appointment?
Mary
Mary Genkins | Dec 3, 2017
Cyberpunk Ace | Dec 4, 2017
If you set up an appointment with the genius yes but if your just walking in youll have to wait to be seened