Mike's Tech Shop

Ashley Acosta

Unprofessional and poor customer experience

Ryan Yoch

Easy to get an appointment, easy check-in, easy replacement for my malfunctioning AirPods. Highly recommend!

Tasha Brown

I made an appointment through Apple. I had to wait for nearly 20 mins. The person doing intake then told me that the tech was "slammed" and couldn't look at my issue, that I should take it to the Apple store given that it has happened before (something I told them upon my arrival). How on earth would they know exactly what was wrong if they wouldn't look at it properly? If that is the solution, then please make that an option on your appointment forms. It took a lot for me to get to the store. I understand if you are busy, but please don't take appointments and/or please add (or advocate for Apple to add) an option on the Apple intake form for people to discuss their issues in advance so you can save them a trip. Please note that at least three of the people before me were told that they couldn't get help with their specific issue (for a variety of reasons, I'm sure), but I won't be going back.

Christopher Lis

Edit: I'm updating to two stars because the owner sincerely apologized in person and refunded me for the rental I was using. One-star reviews are correct here, don't ignore them. I went in after my MacBook's screen started glitching out randomly during use. The guy inspecting it agreed there was something wrong and that it was under warranty (this guy is literally the only good thing about the place since he was actually friendly and helpful). A week later (when my MacBook was supposed to be already repaired), I got no service updates, so I had to reach out to them myself. After emailing, they tell me "their email must not have gone through," and that the screen issue was caused by "accidental damage" even though I have never once dropped or spilled a single thing on my computer. You cannot tell a customer that their bill will be $0 and then reveal it's actually going to be $800 while they're under the impression it's being repaired under warranty.